Judy Muriuki
Nairobi
Summary
Detail-oriented professional with expertise in onboarding and training processes. Proven track record in effective communication and conflict resolution, ensuring a smooth onboarding experience for new employees.
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
Liquid Intelligent Technoligies
Nairobi
03.2021 - 12.2021
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Assisted new employees in completing necessary paperwork and understanding company policies to ensure smooth onboarding experience.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
Customer Service Representative
Centsavvy Investment Limited
Nairobi
07.2015 - 06.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs and provide tailored solutions.
Education
Bachelor of Science - Bsc Human Resource Management
Moi University
Nairobi12-2019
Skills
- Effective communication
- Conflict resolution and problem solving
- Onboarding and training processes
- Inbound call management
- Payment processing and records maintenance
- Customer loyalty promotion
Languages
English
Proficient (C2)
C2
Timeline
Human Resources Assistant
Liquid Intelligent Technoligies
03.2021 - 12.2021
Customer Service Representative
Centsavvy Investment Limited
07.2015 - 06.2020
Bachelor of Science - Bsc Human Resource Management
Moi University