Judy Karanja
City Square, Nairobi
Summary
I am a highly detail-oriented executive virtual assistant with strong organizational skills, problem-solving skills, and excellent English communication skills, both written and verbal. I am experienced in administrative tasks, the use of project management apps and tools such as Google Calendar, scheduling, and building rapport with clients' networks through communication apps such as Zoom and Slack. I am devoted to providing exceptional support to businesses and entrepreneurs.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Evolution Build and Design
Nairobi
03.2024 - 01.2025
- Monitored customer satisfaction levels through surveys, feedback forms, and face-to-face interactions.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Optimized social media handles such as Facebook, Instagram, and TikTok.
Virtual Office Assistant
Wakawan Lands & Property Agents
Ruiru
12.2022 - 03.2024
- Performed data entry tasks such as entering customer information into a database system.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized and maintained electronic filing systems for documents, correspondence, spreadsheets and presentations.
Education
Bachelor of Pharmacy -
JKUAT
Juja, Kenya12-2024
Business Administration
Coursera
OnlineSocial Psychology
Cousera
OnlineSkills
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Data analysis
- Inbox management
- Administrative support
Languages
Swahili
First Language
English
Proficient (C2)
C2
Accomplishments
- Explore Program
02/2024 - 03/2024
References
References available upon request.
Timeline
Customer Service Representative
Evolution Build and Design
03.2024 - 01.2025
Virtual Office Assistant
Wakawan Lands & Property Agents
12.2022 - 03.2024
Bachelor of Pharmacy -
JKUAT
Business Administration
Coursera
Social Psychology
Cousera
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