Judy Gaturi Kamami
Nairobi
Summary
Dynamic leader in strategic problem-solving and client engagement, with a strong track record at Avaya and Cisco. Successfully drove service sales initiatives that generated over USD 5M in revenue, utilizing exceptional communication and stakeholder collaboration skills. Proficient in Salesforce and contract renewal management, consistently surpassing sales targets while strengthening client relationships. Aiming to leverage expertise to further enhance organizational growth and client satisfaction.
Overview
21
21
years of professional experience
Work History
Regional Service Sales Manager - AFRICA AND TURKEY
AVAYA
Nairobi
10.2014 - 12.2022
- Directed sales efforts for Avaya services, including maintenance and service upgrade contracts in NWECA & Turkey region.
- Achieve early contract renewal targets by adhering to the 30-day pre-expiry booking schedule.
- Enhanced revenue streams via strategic positioning of premium support services.
- Increased revenue by driving net new sales for bundled professional and maintenance services.
- Secured Avaya support agreements through successful re-engagement of lapsed clients.
- Positioned Avaya's direct support service to enhance revenue from critical accounts.
- Led mid-market Avaya Renewal Team for timely quote delivery.
- Facilitated discussions with top executives to drive strategic renewal processes.
- Showcased Avaya's support in solving business issues through presentations at quarterly regional gatherings.
- Guided channel and business associates across various levels in the services sales community.
- Facilitated internal knowledge sharing and upselling efforts to drive product leads transfer.
- Ensured seamless service line guidance and strategic solutions across sales workflows.
- Facilitated opportunity pipeline by contributing to routine account and territory planning discussions.
- Coordinated with technical and finance teams to streamline deal negotiations.
- Resolved service tickets for top accounts in compliance with SLA.
- Enhanced CSAT scores by quickly addressing and resolving support tickets, reducing client downtimes.
Account Manager - Managed Services and Cloud
CISCO Systems
Nairobi
11.2012 - 04.2014
- Guided sales operations for commercial enterprise and mid-market clients, optimizing strategy for Managed and Cloud services deployment.
- Maximized revenue goals through collaboration with a Cisco-aligned local service provider.
- Developed actionable insights to guide cloud and marketing management decisions.
- Participated in crafting sales presentations, channel partner materials, and campaign resources.
- Developed proposals and led efforts in closing new business by working closely with diverse teams.
- Conducted in-depth conversations on business pain points to explore value-driven outcomes through Cisco's Cloud and Managed Services.
- Coordinated with Cisco Capital for strategic customer engagements.
- Enhanced sales strategies by providing targeted training in cloud solutions.
- Maintained precision in forecasts through regular updates of SFDC data and active contribution to Management's area commit process.
Business Manager East Africa (VBM)
Cisco Systems
Nairobi
05.2010 - 10.2012
- Organized revenue-generating initiatives with regional partners, ensuring quota fulfillment.
- Drove insights from market research.
- Supported named partners in managing opportunities and driving revenue growth through strategic programs.
- Developed territory-wide partnerships through consistent focus on training, mentorship, and goal-driven collaboration.
- Utilized data-driven insights to promote partner expansion through up-selling and cross-selling.
- Achieved legal bookings target within partner-led go-to-market model.
- Collaborated with Territory Business Manager and Field Sales Team to execute territory plan.
- Leveraged partner-specific reason-to-call tactics for closing opportunities within the pipeline.
- Worked alongside partners and key stakeholders to address large-scale opportunities requiring end-customer interaction.
- Enhanced predictability through refining forecasting processes.
Corporate Sales Executive
Kenya Postel Directories
Nairobi
10.2009 - 10.2012
- Responsible for renewal daily quota of directory advertisements through renewing contracts with clients in Nairobi, Coast, and Inland regions for corporate clients in parastatals, government, and financial institutions
- Directing comprehensive marketing and advertising projects to support clients' expansion into local markets
- Driving demand generation activities, and successful penetration of new markets
- Approval of artwork for clients' advertisements for key government and corporate accounts through coordinating with design department to ensure adherence to schedule and quality of finished advert
- Act as primary liaison with clients throughout production, maintaining daily contact to resolve concerns
- Responsible for leading a team of ten telesales executives towards achieving their daily targets
- Preparation of Telesales daily sales report for management's review
- Supervision and training of new staff in telesales department
- Coordinating distribution of directories to new clients
- Monitoring and resolving customer complaints
Sales Executive - Media and Web
Nation Media Group
Nairobi
03.2002 - 04.2009
- Prospecting for new clients to advertise on Nation TV, web and radio stations
- Monitoring of competitors' performance and client base to woo clients
- Preparation of proposals, advertisements and documentaries for clients' approval
- Liaising with advertising agencies on clients' adverts and airtime rates
- Sales execution through signing contracts, negotiation on discounts and debt collection
Education
CISCO Networking Solutions -
JKUAT
12.2013
Bachelor of Commerce - Marketing
UNIVERSITY OF NAIROBI
04.2002
Skills
- Strategic Problem-Solving
- Client-Centric Approach
- Industry knowledge
- Data Analysis
- Effective Communication
- Engaging Presentation Skills
- Skilled Negotiator
- Stakeholder Collaboration
- Effective Team Contributor
- Focused Lead Generation
- Client Relationship Management
- Channel Partnership Optimization
- Salesforce
- Contract Renewal Management
- Service Level Management
Hobbies and Interests
- Traveling
- Community involvement
- Fitness
- Farming
- Journaling
- Cooking
References
- David Bunei : Managing Director - Oracle Kenya / Email: david.bunei@oracle.com
- Karam Jabi : Avaya: Director: Services & Cloud Sales - Middle East & Africa / Email: kjabi@avaya.com
- Wangui Wacieni: Partner: Anjarwalla & Khanna / Email: wangui.kaniaru@aln.africa
Timeline
Regional Service Sales Manager - AFRICA AND TURKEY
AVAYA
10.2014 - 12.2022
Account Manager - Managed Services and Cloud
CISCO Systems
11.2012 - 04.2014
Business Manager East Africa (VBM)
Cisco Systems
05.2010 - 10.2012
Corporate Sales Executive
Kenya Postel Directories
10.2009 - 10.2012
Sales Executive - Media and Web
Nation Media Group
03.2002 - 04.2009
CISCO Networking Solutions -
JKUAT
Bachelor of Commerce - Marketing
UNIVERSITY OF NAIROBI