Judy Cheptoo
Nairobi
Summary
Detail-oriented Virtual Assistant, Customer Support Specialist, and IT professional experienced in administrative support, data analysis, agile coordination, and remote collaboration. Skilled in SPSS, Excel, Google Workspace, Jira, Confluence, and Asana. Proven ability to manage calendars, handle customer inquiries, organize travel, document processes, and support cross-functional teams. Dedicated to delivering high-quality service and supporting global operations remotely
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT/Biometrics Attaché
Kenya Forestry Research Institute (KEFRI)
08.2024 - 11.2024
- Performed accurate data entry and management for biometric and IT-related projects.
- Processed and structured datasets using SPSS for statistical modeling.
- Conducted research and produced analytical reports for decision-making.
- Analyzed customer feedback survey data and created actionable insights.
- Provided IT support, software installation assistance, and troubleshooting.
- Supported database management and ensured data quality and documentation.
Scrum Master Intern
MTN Workshop
08.2023 - 01.2024
- Facilitated adoption of Agile and Scrum practices across teams.
- Conducted risk assessments and developed mitigation strategies.
- Managed sprint planning and documentation using Jira and Confluence.
- Improved team workflow efficiency, collaboration, and visibility.
Virtual Assistant Intern
African Leadership Group (ALX)
05.2022 - 08.2022
- Managed calendars, scheduled meetings, and coordinated appointments.
- Handled customer support via email and chat with professionalism.
- Coordinated timelines and event tasks using Asana.
- Managed travel bookings: flights, hotels, and transportation.
- Prevented scheduling conflicts through confirmation and follow-up systems.
Education
Bachelor of Science - Information Technology
Kenya Highlands University
Kericho, Kericho District, Kenya11-2025
Skills
- Virtual Assistance and Admin Support
- Customer Service (Email & Chat)
- Calendar and Email Management (Google Workspace, Outlook)
- Data Analysis (SPSS, Excel)
- Research and Report Writing
- Agile and Scrum (Jira, Confluence)
- IT Support and Troubleshooting
- Travel Planning
- Project Coordination (Asana, Trello)
- Communication and Team Collaboration (Microsoft Teams, Slack)
- Time and Task Management
- Document and Data Management (OneDrive, SharePoint)
Certification
Scrum Master Certificate, Alison, Sept 2023
Virtual Assistant Certificate, ALX, Sept 2022
Timeline
IT/Biometrics Attaché
Kenya Forestry Research Institute (KEFRI)
08.2024 - 11.2024
Scrum Master Intern
MTN Workshop
08.2023 - 01.2024
Virtual Assistant Intern
African Leadership Group (ALX)
05.2022 - 08.2022
Bachelor of Science - Information Technology
Kenya Highlands University