JUDITH KORIR JEMUTAI
Eldoret
Summary
Ambitious and driven graduate with a strong academic background and excellent communication skills. Possesses a comprehensive understanding of accounts, from ledgers to trial balance. Enthusiastic and open-minded, with the potential to drive any business forward. Experienced in handling customer interactions and resolving issues promptly, utilizing effective communication and empathy to build strong customer relationships. Demonstrates a track record of maintaining high customer satisfaction and fostering loyalty. Seeking to join a growing organization where I can further develop my career and achieve my professional goals, while utilizing my knowledge for the benefit of the company.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Vittoria Suites
03.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist Administrator
Denkos LTD
02.2016 - 11.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Audit Intern
USAID-AMPATH
06.2012 - 06.2013
- Examined payment vouchers, local purchase orders, vouching of accounting imprests and report writing, budget allocation, participating in stock taking and cash counts and fieldwork
- Managed accounts payable processing, coding and inputting, check processing, matching and mailing and filing
- Maintained Replicon database templates, job status, job codes and employee setup
- Responsible for Accounts Receivable collections with full documentation
- Handled Job balance transfers journal entries
- Processed client receipts and payments
- Maintained historical records by filing documents
- Updated bank account signature cards
- Maintained accurate records of revenue processed and timely reporting of discrepancies found
- Communicated to the relevant members of the finance team
- Assisted in resolving posting and reconciling discrepancies
- Managed the hand-held credit card machines
Education
Bachelor of Commerce - Finance
Catholic University of Eastern Africa
01.2012
Kenya Certificate of Secondary Education -
St. Joseph's Girls High School
01.2008
Skills
- Familiarity with bank reconciliations
- Intercompany invoicing
- General ledger work
- Ability to learn internal accounting and reporting systems
- Policy Compliance
- Dedicated Client Service
- Multitasking Proficiency
- Ability to maintain effective working relationships
- Effective Communication
- Situation management skills
- Proficient Data Entry Skills
- Proficient in Advanced MS Excel
- Good numerical skills
- Good literacy skills
- Ability to work accurately within deadlines
- Excellent communications skills
- Ability to liaise with customers
- Ability to liaise with suppliers
- Customer service
- Critical thinking
Personal Information
- Date of Birth: 02/14/89
- Marital Status: Married
Training And Awards
- Certificate of participation, St. John, Good Governance, 2011
- Certificate of Participation, Entrepreneurial skills, Entrepreneurship Training Moi University, 2010
Hobbies and Interests
- Charity
- Travelling
- Social Networking
Timeline
Customer Service Representative
Vittoria Suites
03.2021 - 10.2024
Receptionist Administrator
Denkos LTD
02.2016 - 11.2019
Audit Intern
USAID-AMPATH
06.2012 - 06.2013
Kenya Certificate of Secondary Education -
St. Joseph's Girls High School
Bachelor of Commerce - Finance
Catholic University of Eastern Africa
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