Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Judith Ayuma Kisienya

Judith Ayuma Kisienya

Nairobi

Summary

Experienced hospitality leader with a proven track record in the food and beverage industry, focusing on operational efficiency and customer satisfaction. Expertise in managing large teams and driving revenue growth in fast-paced restaurant settings. Known for strong communication skills and ability to multitask under pressure, consistently delivering friendly and accurate service.

Overview

13
13
years of professional experience

Work History

Assistant Restaurant Supervisor

The Beer District, Westlands
Westlands
07.2023 - 03.2025
  • I resolved customer complaints regarding food quality, or service issues, quickly and courteously.
  • Performed cashiering duties as required during peak periods or in the absence of other staff members.
  • Ensured compliance with health and safety regulations in the kitchen, storage, and dining areas.
  • Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
  • Maintained records of employee performance evaluations, attendance, and disciplinary actions taken when needed.
  • Provided guidance and support to subordinate employees when needed.
  • Analyzed financial records such as sales figures, expense reports, labor costs, and inventory data to determine the profitability of operations.
  • Assigned duties and shifts to restaurant staff according to workload requirements.

Area Station Team Player

Interstrat Ltd (Big Square), Nairobi
Nairobi
01.2016 - 11.2022
  • Identified business opportunities by analyzing consumer trends within local markets.
  • Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
  • Reviewed staffing needs to ensure adequate coverage at all times in stores.
  • Monitored and evaluated district performance to ensure goals were met.
  • Developed strategies for increasing sales, market share and customer satisfaction.
  • Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
  • Coached Store Managers on developing effective sales strategies and building customer loyalty.
  • Investigated customer complaints promptly, identified root causes and implemented corrective actions.
  • Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
  • Cultivated positive rapport with associates and team leadership.

Restaurant Supervisor

Boma Hotels, Nairobi
Nairobi
01.2012 - 03.2015
  • Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
  • Recommended measures for increasing profits or reducing losses related to food preparation processes or staffing levels.
  • Ensured that all equipment was functioning properly before each shift began.
  • Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
  • Resolved customer complaints promptly and professionally.
  • Monitored inventory levels, ordering supplies as needed.
  • Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
  • Oversaw restaurant maintenance and cleanliness, assigning tasks to individual team members in alignment with operational and customer needs.
  • Updated computer systems with new pricing and daily food specials.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.

Education

Certificate - Customer Service

YAPHA ACADEMY
On-line
01.2022

Certificate - Customer Service

Recourse 4 Kenya Consultants
Nairobi
08-2015

Diploma - ICDL (Computer Studies)

Computer Pride Centre
Nairobi
01.2008

Diploma - Hotel Management

Regional Centre For Tourism & Foreign Languages
NAIROBI
01.2006

Skills

  • Customer service
  • Team leadership
  • Health compliance
  • Inventory management
  • Sales strategies
  • Food safety compliance
  • Staff management
  • Menu offerings and promotions
  • Guest issue resolution

Accomplishments

  • Consistently improved outlet performance through targeted sales strategies.
  • Increased customer satisfaction ratings and positive reviews (NPS).
  • Recognized with annual performance bonuses and commendations.
  • Implemented systems to track and enhance operational efficiency.

References

  • Priscillah, Njoroge, Chief of Staff, priscillah@254brewering.com, +254 726 514 022, 254 Brewery
  • Loshni, Deetlefs, Director, losh69@mail.com, +27 76113 5929, Interstrat Ltd
  • Christabel, Imbayi, Restaurant Manager, chrisimbayi@yahoo.com, +254 727 977 602, Boma Hotels

Timeline

Assistant Restaurant Supervisor

The Beer District, Westlands
07.2023 - 03.2025

Area Station Team Player

Interstrat Ltd (Big Square), Nairobi
01.2016 - 11.2022

Restaurant Supervisor

Boma Hotels, Nairobi
01.2012 - 03.2015

Certificate - Customer Service

YAPHA ACADEMY

Certificate - Customer Service

Recourse 4 Kenya Consultants

Diploma - ICDL (Computer Studies)

Computer Pride Centre

Diploma - Hotel Management

Regional Centre For Tourism & Foreign Languages

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Judith Ayuma Kisienya