Jude Tenai
Compliance Analyst
Nairobi
Summary
Proven Compliance Analyst with a track record of enhancing regulatory compliance and risk management strategies at Kenya Commercial Bank. Spearheaded cross-functional initiatives, boosting compliance by over 30% through meticulous documentation review and robust internal auditing. Renowned for exceptional teamwork and communication, effectively elevating company standards and fostering a culture of continuous improvement.
Overview
10
10
years of professional experience
3
3
Certifications
Work History
Compliance Analyst
Kenya Commercial Bank
09.2021 - Current
- Conducted regular reviews of company policies and procedures for alignment with regulatory requirements and industry best practices.
- Conducted gap analyses on existing controls systems, recommending improvements where necessary for increased effectiveness in maintaining regulatory compliance.
- Striving to continually improve personal performance to achieve individual, team and departmental SLAs and KPI’s.
- Developed comprehensive training programs to ensure staff understanding of relevant regulations and policies.
- Developed improvement and corrective action plans to bring operations in line with requirements.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Streamlined internal audit processes for improved efficiency and accuracy in detecting potential compliance issues.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Assisted in the preparation of reports for senior management, outlining findings from investigations into suspected non-compliant activities.
- Supported incident response efforts when breaches were identified by coordinating remediation efforts between multiple departments.
- Contributed to the development of a strong compliance culture within the organization by promoting awareness of relevant rules and guidelines through training sessions and communications campaigns.
- Improved company''s risk management strategy by identifying, assessing, and mitigating potential risks related to noncompliance.
- Helped create training programs to handle system-wide issues and maintain compliance.
- Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
Unit Manager
APA Insurance
11.2019 - 06.2020
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Drove significant improvements in team morale and engagement, organizing motivational events and recognition programs.
- Increased market share by developing and implementing innovative marketing strategies.
Unit Sales Manager
Sanlam Life Insurance
04.2019 - 09.2019
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Developed a high-performing sales team through continuous coaching, training, and performance evaluations.
- Developed compelling sales presentations that effectively communicated unique selling propositions to potential clients.
- Increased unit sales by implementing innovative marketing strategies and effective team management.
- Reduced staff turnover rates through employee engagement initiatives such as recognition programs and career development opportunities.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Relationship Officer
SBM Bank
06.2015 - 05.2016
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Established strong client relationships by conducting regular meetings and providing exceptional customer service.
- Promoted a positive work environment through open communication, fostering collaboration among team members.
Team Lead Sales Associate
Equity Bank
09.2014 - 05.2015
- Monitored individual and team performance metrics, identifying areas for improvement and implementing corrective actions accordingly.
- Managed conflict resolution within the team effectively, promoting open communication and positive collaboration among members.
- Drove increased customer retention by consistently following up on completed sales and ensuring client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Enhanced customer satisfaction rates by providing exceptional service and addressing customer concerns promptly.
- Delivered consistent results by setting clear expectations and holding team members accountable for meeting or exceeding targets.
- Created a collaborative work environment that encouraged open communication, resulting in a more cohesive and effective sales team.
- Trained, coached, and mentored new sales associates for maximum performance.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Presented professional image consistent with company's brand values.
Education
Bachelor of Commerce - Finance
Catholic University of Eastern Africa
Nairobi, Nairobi Province, Kenya 04.2001 -
High School Diploma -
Kilibwoni High School
NANDI 04.2001 -
K.C.P.E -
Kapsimotwa Preparatory School
NANDI 04.2001 -
Skills
Due diligence
Accomplishments
- Supervised team of 20 staff members at Equity bank
- Documented and resolved Customer issues which led to reduction in CES from 15% to 10%.
Certification
Executive Certificate of Proficiency (ECOP)
Timeline
Foundations of digital Marketing
08-2024
Compliance Analyst
Kenya Commercial Bank
09.2021 - Current
Digital Customer service (DCS)
07-2021
Executive Certificate of Proficiency (ECOP)
09-2020
Unit Manager
APA Insurance
11.2019 - 06.2020
Unit Sales Manager
Sanlam Life Insurance
04.2019 - 09.2019
Relationship Officer
SBM Bank
06.2015 - 05.2016
Team Lead Sales Associate
Equity Bank
09.2014 - 05.2015
Bachelor of Commerce - Finance
Catholic University of Eastern Africa
04.2001 -
High School Diploma -
Kilibwoni High School
04.2001 -
K.C.P.E -
Kapsimotwa Preparatory School
04.2001 -
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