JUDE NGIGI KINIU
Nairobi
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Nairobi Outpatient Gulf
Nairobi
03.2023 - 01.2025
- Frontline patient support for appointments, billing, and insurance verification.
- Maintained confidential medical records.
- Resolved patient concerns and improved clinic workflow.
- Assisted customers with inquiries and product selections efficiently.
- Resolved customer complaints with empathy and effective communication skills.
- Processed orders accurately using the company's order management system.
- Trained new staff on customer service protocols and best practices.
Freight Dispatcher / Logistics Coordinator
RKR Transport LLC
05.2023 - 03.2024
- Coordinated loads using DAT/Truckstop and TMS systems.
- Negotiated rates and managed loads end-to-end.
- Ensured 98%+ on-time delivery and FMCSA/HOS compliance.
- Liaised with drivers, brokers, and shippers.
Customer Service Representative
Bright Connect Communications
06.2021 - 11.2022
- Assisted customers with billing, troubleshooting, and account inquiries.
- Maintained 95% customer satisfaction rate.
- Recorded interactions in CRM and trained new staff.
- Trained new staff on customer service protocols and best practices.
Transcriber
Rev
01.2019 - 10.2021
- Transcribed general and technical content with 99% accuracy.
- Edited documents to meet client formatting guidelines.
- Transcribed audio recordings accurately and efficiently for various clients.
Sales Associate / Customer Support
RetailMart
01.2018 - 08.2018
- Assisted customers with purchases and returns.
- Exceeded sales targets; earned multiple Employee of the Month awards.
Education
Bachelor of Arts - Criminology
Karatina University
01.2025
Skills
- Customer Service
- Conflict Resolution
- Logistics Coordination
- Team collaboration
- Conflict mediation
- Attention to detail
- Time management
- Truckstop
- TMS Systems
- GPS/ELD Tracking
- Microsoft Office
- Remote Tools
Additional Information
Fully remote-ready with reliable workstation, Flexible availability including weekends, References available upon request
Timeline
Freight Dispatcher / Logistics Coordinator
RKR Transport LLC
05.2023 - 03.2024
Customer Service Representative
Nairobi Outpatient Gulf
03.2023 - 01.2025
Customer Service Representative
Bright Connect Communications
06.2021 - 11.2022
Transcriber
Rev
01.2019 - 10.2021
Sales Associate / Customer Support
RetailMart
01.2018 - 08.2018
Bachelor of Arts - Criminology
Karatina University