Hi, I’m
Joyhner Irungu
Kahuro, Murang'a District
Summary
Experienced IT operations professional with a proven track record of driving impactful results in fast-paced environments. Skilled in managing IT systems and implementing effective solutions to enhance operational efficiency. Recognized for strong collaboration skills and adaptability, ensuring consistent performance and reliability across projects. Proficient in systems integration, system optimization, and adept at problem-solving to overcome challenges effectively.
Overview
14
years of professional experience
Work History
Liberty Afrika Technologies Limited
Credit Analyst
09.2019 - Current
Job overview
- Streamlined reporting procedures, enhancing the timeliness and accuracy of data for internal stakeholders.
- Implemented risk mitigation measures by closely monitoring payment schedules and proactively addressing any deviations from agreed-upon terms.
- Worked smoothly with internal and external customers in time-sensitive environment.
- Enhanced credit analysis efficiency by streamlining workflow processes and implementing automation tools.
- Facilitated approval processes for loan applications by working closely with underwriters, ensuring prompt response times.
- Negotiated favorable terms for borrowers while maintaining appropriate levels of risk exposure.
- Multitasked, worked well under pressure and drove positive change to credit operations.
- Evaluated loan applications for accuracy and compliance, reducing the risk of potential financial loss.
- Managed a portfolio of corporate clients, ensuring timely reviews and monitoring of their financial health.
- Supported senior management in decision-making processes by providing detailed reports on credit portfolio quality and performance metrics.
- Contributed to the achievement of departmental goals by consistently meeting or exceeding performance targets in loan processing and portfolio management.
- Assisted in the development of new credit products, expanding the company''s offerings to meet client needs.
- Collaborated with cross-functional teams to optimize lending strategies and align business objectives.
- Mitigated credit risks with thorough research and comprehensive financial analysis of potential clients.
- Maintained up-to-date knowledge of industry trends and regulations, enabling informed recommendations on credit policies and procedures.
- Strengthened internal controls by identifying areas for improvement in credit operations procedures.
- Participated in audits to ensure adherence to regulatory requirements, minimizing operational risks related to non-compliance issues.
- Provided recommendations for process improvements, contributing to increased departmental efficiency.
- Coordinated with sales teams to evaluate prospective clients'' creditworthiness, enabling informed decisions on extending financing options.
- Developed strong relationships with clients through effective communication, fostering trust and loyalty while mitigating delinquency rates.
- Conducted periodic reviews of existing loans, maintaining an up-to-date understanding of client performance and industry trends.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Complied with internal controls and government regulations.
- Maintained compliance with applicable regulations and laws governing consumer credit.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Gold Rock Capital Limited
IT Support Specialist
01.2014 - 01.2019
Job overview
- Helped streamline repair processes and update procedures for support action consistency.
- Researched and identified solutions to technical problems.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Diagnosed program malfunctions, identified root causes, and implemented corrective solutions.
- Documented and maintained detailed records of support requests, escalations, and actions taken.
- Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat.
- Evaluated functionality and performance of software and hardware recommending improvements and solutions.
- Reduced support calls by contributing self-help information, operating tips, FAQs, and technical solutions to common problems.
- Oriented staff to new equipment and systems, providing live demonstrations and answering questions.
- Customized the system, software, and hardware settings to meet the specific needs of each user.
- I patched software programs to close security loopholes and updated systems with the latest functionality. These actions ensured the security and currency of our systems.
- Investigated the feasibility of automating different office functions and implemented strategic solutions to improve efficiency.
- Completed over 100 technical support tickets each week with an 85% first-call resolution rate.
- Collaborated with staff, users, and management to establish requirements for new systems or modifications.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Managed high levels of call flow and responded to technical support needs.
- Configured hardware, devices, and software to set up work stations for employees.
- Used ticketing systems to manage and process support actions and requests.
EMomentum Interactive
Systems Support Specialist
01.2012 - 01.2013
Job overview
- Evaluated new technologies for potential integration into existing infrastructure based on organizational needs and budget considerations.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Instructed clients regarding software functionality and best practices to help clients derive the greatest benefit from software features, building value for company products.
- Validated software installation packages and support documentation to rule out compatibility and related issues.
- Communicated recommendations for solving deployment problems verbally and in writing to advise clearly on potential courses of action.
- Provided clients with root cause analysis and in-depth troubleshooting on installation or end-user configuration problems to restore software to working condition.
- Configured client desktop configurations for new software, creating accounts, completing installations, and adjusting system and registry settings to achieve proper performance.
- Communicated clearly asking informed questions and listened actively to provide targeted support for technical issues.
- Scheduled and executed system-wide software installations and upgrades.
- Oriented staff to new equipment and systems, providing live demonstrations and answering questions.
- Evaluated functionality and performance of software and hardware recommending improvements and solutions.
- Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat.
- Documented and maintained detailed records of support requests, escalations, and actions taken.
Education
Nairobi UniversityNairobi, Nairobi Province, Kenya
Bachelor of Science from Computer Science
Coursera
Post-Graduate Certificate from Business Analytics
Coursera
Post-Graduate Certificate from Data Analytics
Strathmore UniversityNairobi, Nairobi Province, Kenya
Post-Graduate Certificate from Information Systems Audit
Skills
- Expertise in advanced Excel functions
- Risk evaluation
- Data analysis expertise
- Lending systems knowledge
- Critical thinking skills
- Collaborative teamwork
- Client support
- Analytical problem-solving
- Information technology compliance
- Network issue resolution
- Technical hardware diagnostics
- Proficient in SQL
Timeline
Credit Analyst
Liberty Afrika Technologies Limited
09.2019 - Current
IT Support Specialist
Gold Rock Capital Limited
01.2014 - 01.2019
Systems Support Specialist
EMomentum Interactive
01.2012 - 01.2013
Nairobi University
Bachelor of Science from Computer Science
Coursera
Post-Graduate Certificate from Business Analytics
Coursera
Post-Graduate Certificate from Data Analytics
Strathmore University
Post-Graduate Certificate from Information Systems Audit
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