Joyce Kimotho
IT Client Support Specialist
Overview
10
10
years of professional experience
15
15
years of post-secondary education
Work History
Joyce Wanjiru
- Kenyan
- Date of birth: 4 May 1989
- Gender: Female (+254) 726402582, Nairobi (Kenya)
- Mentorship
ICT Client Support Specialist
ICT, Strathmore University
01.2018 - Current
- Provide first-line support and incident resolution to end users
- Train and create awareness to staff and students on ICT services
- Create and Revoke Access to domain, email and Office 365
- Backup of Exams Server data and system state Backups
- Asset Management and Computer Maintenance
- Collate required data and reports for analysis.
- Increased customer satisfaction by resolving issues.
Software developer
Computer Castles
09.2016 - 06.2017
- Nairobi
- Country: Kenya
- Development of systems using C# and ASP.Net
- Generating of System reports using DevExpress
- Preparing of training manuals for end users as well as training the users on how to use the new systems
- Participate in weekly review meetings.
ICT Client Support
Cleanshelf Supermarket Ltd
09.2014 - 08.2016
- Provide first-line support to end users as well as customer care service
- Maintenance and troubleshooting of all ICT equipment
- Retail management System, routine data backups and Mpesa Server maintenance
- Preparing monthly reports which included VAT reports, Sales
- Reports, expenses for deli, bakery and pastry
- Participate in weekly internal service review meetings.
Mentor Leader
Mission Campaign Network- MCN
05.2013 - 08.2014
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
AMREF- Aphia plus IMARISHA
01.2013 - 03.2013
- City: Nairobi
- Country: Kenya
- Household vulnerability and OVC validation in north arid lands using CsPro 5.0
- Entry of OVC registration forms and child status records using OLMIS
ICT
African medical and Research Foundation, AMREF
06.2012 - 09.2012
- Country: Kenya
- Installation of software programs and setting up of new hardware
- Ensuring that systems are ready for use and operating correctly
- Networking; crimping cables and connecting to the Internet
- End user, online support and help desk functions.
Catholic Medical Mission Board, CMMB
10.2009 - 03.2010
- Provide first line end user support and front office management
- Maintenance of asset registers in the database
- System troubleshooting for review of errors.
Education
Master of Science - Information Systems Management
KCA University
09.2022 - Current
Personal Leadership Programme - Personal Leadership Programme
Strathmore Business School
10.2019 - 10.2019
BSC. - Information Technology
Jomo Kenyatta University of Agriculture And Technology (JKUAT)
05.2010 - 04.2012
Diploma - Information Technology
Jomo Kenyatta University of Agriculture And Technology (JKUAT)
05.2008 - 08.2009
Certificate in French - French
Alliance Francais
01.2008 - 04.2009
Certificate in Secondary Education(K.C.S.E) -
Mary Leakey Girls High School
01.2004 - 11.2007
Certificate in Primary Education (K.C.P.E) - Certificate in Primary Education (K.C.P.E)
Tigoni Primary School
01.1997 - 11.2003
Skills
Microsoft Office / Microsoft Excel / Social Media / Google Drive / Zoom / Skype / Instagram /
Client service and support
Timeline
Master of Science - Information Systems Management
KCA University
09.2022 - Current
Personal Leadership Programme - Personal Leadership Programme
Strathmore Business School
10.2019 - 10.2019
ICT Client Support Specialist
ICT, Strathmore University
01.2018 - Current
Software developer
Computer Castles
09.2016 - 06.2017
ICT Client Support
Cleanshelf Supermarket Ltd
09.2014 - 08.2016
Mentor Leader
Mission Campaign Network- MCN
05.2013 - 08.2014
AMREF- Aphia plus IMARISHA
01.2013 - 03.2013
ICT
African medical and Research Foundation, AMREF
06.2012 - 09.2012
BSC. - Information Technology
Jomo Kenyatta University of Agriculture And Technology (JKUAT)
05.2010 - 04.2012
Catholic Medical Mission Board, CMMB
10.2009 - 03.2010
Diploma - Information Technology
Jomo Kenyatta University of Agriculture And Technology (JKUAT)
05.2008 - 08.2009
Certificate in French - French
Alliance Francais
01.2008 - 04.2009
Certificate in Secondary Education(K.C.S.E) -
Mary Leakey Girls High School
01.2004 - 11.2007
Certificate in Primary Education (K.C.P.E) - Certificate in Primary Education (K.C.P.E)
Tigoni Primary School
01.1997 - 11.2003
Joyce Wanjiru
Accomplishments
- Https://www.jkuat.ac.ke/
- English
- LISTENING C2 READING C2 WRITING C1
- SPOKEN PRODUCTION C1 SPOKEN INTERACTION C1
- Kiswahili
- LISTENING C1 READING C1 WRITING C1
- SPOKEN PRODUCTION B2 SPOKEN INTERACTION B2
- French
- LISTENING B1 READING B1 WRITING A2
- SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2
- Certificate in French
- Alliance Francais [ 1 Jan 2008 – 30 Apr 2008 ]
- Address: Nairobi (Kenya) https://alliancefrnairobi.org/
- Certificate in Secondary Education (K.C.S.E)
- Mary Leakey Girls' School [ 1 Jan 2004 – 30 Nov 2007 ]
- Address: Nairobi (Kenya)
- Certificate in Primary Education (K.C.P.E)
- Tigoni primary School [ 6 Jan 1997 – 28 Nov 2003 ]
- Address: Tigoni (Kenya)
- Network Security Associate 1 and 2
- Fortinet Institute [ 1 Jun 2020 – 31 Jul 2020 ] https://www.fortinet.com/