Joyce Akinyi Juma
Nairobi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in CARE WORKER position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Hairstylist
Self-employeed
01.2015 - Current
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Direct Sales Executive
I&m Bank
Nairobi, Nairobi Province, Kenya
11.2012 - 06.2013
- Increased product sales by effectively presenting product features and benefits to potential customers.
- Built strong client relationships through consistent follow-up, addressing inquiries and resolving concerns.
- Developed customized sales strategies for individual clients, leading to improved customer satisfaction and retention.
- Exceeded monthly sales targets by implementing effective prospecting techniques and generating leads.
- Collaborated with marketing team members to create targeted promotional campaigns, resulting in increased brand awareness and sales performance.
Receptionist
Supply Centre Limited
Nairobi, Nairobi Province, Kenya
01.2008 - 06.2012
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
Education
Diploma - Caregiver
Alison Online Learning
Remote 01.2024
Purchasing And Supplies
University Of Nairobi
Nairobi, Nairobi Province, Kenya04.2012
High School Diploma -
Huruma Girls High School
Nairobi, Nairobi Province, Kenya11.1997
Skills
- Staff Management
- Behavioral Support
- Compassionate Care
- Adaptive equipment use
- Team collaboration
- Effective communication
- Organization Skills
- Time management
Languages
Swahili
Native language
English
Proficient
C2
Timeline
Hairstylist
Self-employeed
01.2015 - Current
Direct Sales Executive
I&m Bank
11.2012 - 06.2013
Receptionist
Supply Centre Limited
01.2008 - 06.2012
Diploma - Caregiver
Alison Online Learning
Purchasing And Supplies
University Of Nairobi
High School Diploma -
Huruma Girls High School