Joyce Wambugu

• Assessing, planning, implementing, and evaluating patient care plans in consultation with other healthcare professionals.
• Evaluating medical information, as well as providing direct and individualized bedside nursing care for medical cases and pre- and post-surgery patients for surgical clients.
• Preparing, administering, and recording prescribed medications while observing for complications.
• Changing dressings, inserting catheters, and starting IVs.
• Using specialized medical equipment as needed, as well as interpreting and recording measurements.
• Monitor patients' vitals and report adverse reactions to medications in a timely manner.
• Collaborating on discharge planning with the healthcare team.
• Educating patients and their families on the client's medical condition, surgical procedures, and post-surgery care.
• Maintaining and updating patient files, medical charts, and health records.
• Adhering to best nursing practices, standards, and protocols.
• Monitoring vital signs, such as blood pressure, heart rate, and oxygen saturation, and reporting any significant changes to the healthcare team.
• Collaborating with interdisciplinary healthcare team members to develop and implement individualized care plans.
• Maintain accurate and detailed medical records and documentation.
• Respond promptly to emergencies and provide immediate care to stabilize patients.
• Implementing care plans for patients, including interventions and treatment strategies.
• Coordinating the scheduling of diagnostic tests and procedures, and ensuring that patients receive appropriate follow-up care.
• Ensuring patient safety by adhering to safety protocols, monitoring equipment, and preventing infections, educating patients and their families on how to prevent accidents and injuries, such as falls or medication errors, while ensuring compliance with infection control protocols, and maintaining a safe and clean environment for patients.
• Coordinated care with charge nurse and other staff through daily communication.

• Providing first aid, while identifying and triaging clients who visit the casualty department to determine severity, and provide immediate support to minimize negative complications.
• Taking clients vital signs (BP, Temperature, Pulse, Respiration) while ensuring to monitor the same keenly to note any change in the clients condition and acting appropriately by stabilizing the client and notifying the doctor as appropriate.
• Administering medication to clients in the department as per prescription.
• Setting up for procedures and assisting the doctor with procedures, such as intubation of clients and wound suturing.
• Taking ECGs for clients in the casualty department who receive a request/order for an ECG.
• Monitoring patients and overseeing follow-through by coordinating with the relevant departments to ensure that the relevant tests are done, for example, X-ray and laboratory tests.
• Interpreting the laboratory results and being in a position to respond appropriately during the clients' treatment.
• Charting all patients' medical history, contact information, current condition, medications, and treatment, as well as updating their electronic medical records throughout their stay in casualty.
• Ensuring clients' comfort while being attended to at the casualty department, for example, ensuring that they are warm by providing extra blankets in the event that they are cold.
• Reassuring the patient and relatives, while assisting to allay any anxiety, and providing emotional support.
• Facilitating discharge from the casualty department, either through:

a) transfer to the wards with proper handing over to the ward staff nurses on the medications, further instructions and plan of treatment

b) Transfer for home discharge where no admission is required and providing discharge instructions

DUTIES

• Reported to the country operations director. I was a member of the senior management team in the company with both administrative and case management duties.

Administrative duties.

• Member of the senior management team in the company, charged with the responsibility of ensuring that the quality and standards of the services delivered by the company were upheld.
• Directly supervised case managers and patient advocates.
• Participated in management meetings with the company executives at the company's head office in the USA and around the world.
• Report writing, preparation of proposals, and presentation of the same during senior management meetings.
• Supervised fund management for medical schemes of various institutions and individuals.
• Prepared departmental budgets and participated in the whole company's budgeting process.
• Conducted quarterly service provider audits to ensure performance within the service level agreements and company standards.
• Worked together with other departments in advocacy, sales, and marketing.

Case management duties.

• Helped the patients understand their medical conditions and realize the treatment options available.
• Advised clients on the best medical options available for their disease and liaised with the doctors, both locally and internationally, to get more advice regarding the current management.
• Monitored client progress towards established goals and objectives.
• Provided ongoing support to clients through regular home visits or telephone contact.
• Facilitated transfer of information between the company, overseas hospitals, and the home/local doctors.
• Oversaw, advised, and managed travel, accommodation, and hospital partner relationships, including pricing and logistics.
• Managed patient leads and responded to lead inquiries.
• Gathered and evaluated relevant clinical information to assess the health status of the patient and their ability to travel.
• Processed all phases of the patient booking and travel process, including clinical and pre-travel patient assessments, handling diagnostic information, liaising with international hospital partners and operating physicians to coordinate and oversee patient care, booking travel, arranging accommodations and transfers, and generally ensuring that the patient experiences a smooth travel and treatment process.
• Maintaining oversight of on-the-ground patient travel and medical logistics both in Kenya and in the destination countries (including India, USA and South Africa).
• Liaising with the company's logistics teams across several geographies to ensure the highest levels of patient advocacy, satisfaction, and service are met.
• Managing the effectiveness and efficiency of clinical and related logistics and support services with destination teams.
• Managing patient follow-up and after-care treatment with local service providers.
• Overseeing financial billing and crediting processes with patients and supplier partners through working with the company's finance and accounting teams.
• Working with the marketing team to build the patient lead generation platform and execute the company's sales and marketing strategies.
• Coordinated services between multiple agencies, providers, and stakeholders to ensure optimal outcomes.

• Assess and monitor patients' health conditions by conducting physical examinations and reviewing medical histories.
• Administer medications and treatments prescribed by physicians.
• Monitor vital signs, such as blood pressure, heart rate, and oxygen saturation, and report any significant changes to the healthcare team.
• Monitoring to ensure that health care services to clients are offered in a reasonable and cost-effective way, while ensuring that they get the very best.
• Managing clients' medical condition.
• Responding to queries from family and patients regarding medical conditions, helping them understand the medical ailment, and advising on how to manage the medical conditions.
• Medical underwriting and risk assessment in view of membership.
• Clinical diagnosis and medical coding.
• Developed service plans based on assessment findings; monitored effectiveness of plans regularly.
• Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.
• Document management and storage of clinical data.
• Managing the clients' benefit, i.e. Both inpatient and outpatient benefits.
• Visiting clients in hospitals, monitoring the care being given, sorting out any issues with the hospitals, and recognizing clients that require discharge.
• Arranging and organizing for overseas treatment for sick members (patients).
• Liaising between the company, members, and health care providers, both locally and overseas.
• Health care providers claim processing for payment.
• Collecting data and compiling monthly reports.
• Handling of claims and reimbursement, both overseas and local.
• Training of new staff and giving presentation on case management department during the corporate induction program for new staff.

• Supervision of the nursing care among our clients, as given by the nurses/nurse aides.
• Liaising with the patient's doctors, relatives, and director on matters pertaining to the patient's health and management.
• Managing, supervising, and developing a professional team of staff.

• Assessing, planning, and evaluating patients' care.
• Providing direct nursing care to acutely ill and chronically ill patients, including administering medications and treatments as prescribed by physicians.
• Taking and monitoring vital signs.
• Maintaining patient medical records.
• Administering medication and treatments.
• Diagnosing and testing patients, and operating medical equipment.
• Educating patients on how to manage illness.