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JOYCE RUGENDO
Security Supervisor
Doha, Baladiyat ad Dawhah
Summary
Dedicated Security Supervisor skilled in providing exceptional security monitoring, knowledge of surveillance protocols and CCTV equipment. Focused and detail-oriented with proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Security Supervisor
Simba Security Services
Qatar
11.2024 - Current
- Monitor and maintain the security of visitors and staff
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Ensure compliance with all security regulations and procedures
- Provide support and assistance to visitors and staff as required
- Operate security equipment, including metal detectors, hand wands, and other related tools
- Perform additional duties as assigned
Security Assistant
Tharaka University
Meru, Kenya
11.2021 - 10.2024
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Monitored CCTV systems to detect suspicious activities and prevent potential threats.
Customer Care Representative
Nithi Water and Sanitation Company
Nairobi, Nairobi Province, Kenya
01.2020 - 10.2021
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
Plumber Supervisor
NITHI WATER AND SANITATION COMPANY
Nairobi
01.2017 - 12.2019
- Developed comprehensive project plans that outlined work scope, timelines, budgets, and resource allocation for successful project execution.
- Implemented preventive maintenance procedures that led to reduced equipment downtime while increasing overall operational efficiency.
- Resolved complex plumbing issues using advanced troubleshooting techniques and in-depth knowledge of plumbing systems.
- Mentored junior plumbers to develop their skills further while also nurturing future leaders within the organization.
- Maintained open communication channels between team members during projects to foster collaboration and prevent misunderstandings.
Education
Certificate -
01.2017 - 12.2017
Kenya Certificate of Secondary Education - undefined
01.2007 - 12.2010
Kenya Certificate of Primary Education - undefined
01.1998 - 12.2006
Certificate in Information Security Management - Security Short Course
04.2001 -
Skills
Reliability and punctuality
Security team management
Site visits
Emergency response
Self-motivation and initiative
CCTV experience
Time management
Security screening
Problem-solving abilities
Excellent communication
Time management abilities
Strong work ethic
Personal Information
- Height: 5'6 fts
- Passport Number: BK749402
- Date of Birth: 04/11/92
- Gender: Female
- Nationality: Kenyan
- Marital Status: Single
- Religion: Christian
Accomplishments
- Supervised team of 60 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
2,A2,6,C2
Interests
Cultures
Adventures
Cleaning
Attributes
- Excellent oral & written communication skills.
- A good team leader and a team player.
- High interpersonal and public relation skills.
- Organized and time conscious.
- Determined and dedicated in delivering my services.
- Exercise honesty to the authorities.
- Good organizational skills.
Timeline
Security Supervisor - Simba Security Services
11.2024 - Current
Security Assistant - Tharaka University
11.2021 - 10.2024
Customer Care Representative - Nithi Water and Sanitation Company
01.2020 - 10.2021
Plumber Supervisor - NITHI WATER AND SANITATION COMPANY
01.2017 - 12.2019
Business Administration - Certificate,
01.2017 - 12.2017
Kangoro Day Secondary School - Kenya Certificate of Secondary Education,
01.2007 - 12.2010
Kali Security Training College - Certificate in Information Security Management, Security Short Course
04.2001 -
Ibiriga Primary School - Kenya Certificate of Primary Education,
01.1998 - 12.2006