Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Affiliations
Languages
Websites
Accomplishments
References
Timeline
Generic

JOYCE NJERI NGABU

Thika

Summary

Results-driven professional with a proven history of delivering high-quality work. Demonstrates strong communication and teamwork skills, consistently achieving organizational objectives and enhancing client satisfaction. Experienced in interior design and virtual assistance, with a focus on continuous learning and professional growth. Highly adaptable and effective under pressure, with a strong ability to resolve escalated issues and improve service delivery.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Apex Specialist and Diagnostic Center
Thika
02.2025 - Current
  • Facilitated patient check-in by welcoming and assisting individuals upon arrival.
  • Collected and entered patient information into clinic system for accurate record-keeping.
  • Managed appointment scheduling and ensured efficient time allocation.
  • Processed payments and handled insurance claims with attention to detail.
  • Responded promptly to patient inquiries, concerns, and requests to enhance experience.
  • Utilized electronic health record (EHR) systems to streamline management of patient information.
  • Answered phone calls and emails, providing accurate information about services offered.
  • Promoted customer satisfaction by resolving issues with knowledgeable, friendly service.

Design Student Projects

Egerton University
09.2018 - 12.2024
  • Designed comprehensive interior plans for bedroom, including décor and patio layout.
  • Created detailed floor plans and 3D architectural designs using ArchiCAD.
  • Developed mood boards to visualize diverse design concepts.
  • Executed fashion design projects focused on African costumes and menswear.
  • Renovated garments to enhance aesthetic appeal and functionality.
  • Performed fashion illustration to communicate design ideas effectively.

Interior Design Intern

Interior Fidelia (K) Ltd
Nairobi
01.2022 - 03.2022
  • Produced freehand sketches to guide initial design concepts.
  • Researched furniture, fabrics, lighting fixtures, and flooring materials for interior design project.
  • Created detailed floor plans and 2D/3D renderings of kitchen cabinets and wardrobes using ArchiCAD.
  • Developed precise sectional and elevation plans utilizing ArchiCAD for accurate representation.
  • Compiled comprehensive material lists for construction based on finalized designs.
  • Coordinated with local authorities to secure approvals for architectural drawings.
  • Acquired land survey maps from Survey of Kenya to ensure project accuracy.

Private Tutor

Private Employer
06.2020 - 12.2020
  • Delivered in-person tutoring for primary school children during COVID-19 pandemic.
  • Identified and addressed specific concerns to support student learning.
  • Facilitated timely completion of school assignments to promote academic progress.
  • Developed and administered assessments to evaluate learning outcomes effectively.
  • Created targeted lessons to bridge gaps in students' knowledge.

Education

Bachelor of Science - Clothing, Textile, and Interior Design

Egerton University
Nakuru
11.2024

Kenya Certificate of Secondary Education -

Mugoiri Girls High School
Murang'a
11.2017

Kenya Certificate of Primary Education -

Vidhu Ramji Primary School
Murang'a
11.2013

Skills

  • Interior design expertise
  • Floor plan development
  • Customer service
  • Time management
  • Creative problem solving
  • Client communication
  • Virtual assistance
  • Effective communication
  • Leadership skills
  • Empathy and understanding
  • Computer literacy
  • Team collaboration
  • Expense tracking
  • Email management
  • Calendar management
  • Google Workspace tools

Certification

ALX Virtual Assistant Programme, 04/01/25, 06/01/25, completed an 8-week intensive virtual assistant training program

Hobbies and Interests

  • Traveling
  • Reading books
  • Participating in charity work
  • Solving puzzles
  • Playing board games
  • Socializing with friends
  • Engaging in outdoor activities, such as zip-lining

Affiliations

  • Completed an intensive 8-week virtual assistant training program, gaining proficiency in tools such as Google Workspace, Asana, and expense tracking
  • Developed skills in email and calendar management, data entry, and client communication
  • Engaged in practical exercises simulating real-world virtual assistant tasks

Languages

English
First Language
Swahili
Proficient (C2)
C2

Accomplishments

  • Fashion design projects: developed and executed fashion design projects, including creating African costumes and menswear, showcasing versatility and design skills

References

References available upon request.

Timeline

Customer Service Representative

Apex Specialist and Diagnostic Center
02.2025 - Current

Interior Design Intern

Interior Fidelia (K) Ltd
01.2022 - 03.2022

Private Tutor

Private Employer
06.2020 - 12.2020

Design Student Projects

Egerton University
09.2018 - 12.2024

Bachelor of Science - Clothing, Textile, and Interior Design

Egerton University

Kenya Certificate of Secondary Education -

Mugoiri Girls High School

Kenya Certificate of Primary Education -

Vidhu Ramji Primary School

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JOYCE NJERI NGABU