Joyce Njaji
HEALTHCARE OPERATIONS SPECIALIST | EXECUTIVE SUPPORT SPECIALIST
Summary
Detail-oriented Medical Virtual Assistant with expertise in enhancing operational workflows and supporting healthcare providers. Managed a caseload of over 100 patients, ensuring timely follow-ups and accurate record maintenance. Experienced in medical billing support and telehealth platform management, facilitating effective patient communication.
Overview
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Language
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Certification
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year of professional experience
Work History
Chief Marketing Officer /Automation Specialist
SIONA Global Technologies
Remote
07.2026 - Current
- Directed AI-driven growth strategies to increase customer acquisition and enhance brand visibility.
- Engineered high-converting marketing funnels and CRM workflows to enhance lead nurturing and customer retention.
- Developed automation workflows to cut manual operations and strengthen team productivity.
- Created KPI dashboards to monitor campaign performance and optimize ROI through data-driven insights.
- Streamlined SEO and AEO content strategies, boosting organic reach and enhancing lead generation.
- Streamlined cross-functional digital marketing initiatives across LinkedIn, email, and social media, increasing engagement and reach.
Healthcare Executive Assistant
Kutoi Ayurveda Hospital
Remote
01.2026 - Current
- Streamlined patient follow-up protocols, increasing adherence to treatment plans by 25% within six months.
- Streamlined patient follow-up protocols, boosting adherence to treatment plans by 25% in six months.
- Analyzed CRM data to reveal patient engagement trends, leading to a 10% increase in retention rates.
- Coordinated 5 administrative staff to optimize workflows, enhancing scheduling efficiency by 20%.
- Analyzed CRM data to identify patient engagement trends, improving retention rates by 10%.
Executive Assistant | AI Intergration Specialist
Velora-Siona
Remote
12.2025 - 08.2026
- Designed and implemented AI-driven solutions that streamlined business operations, automated repetitive workflows, and enhanced team productivity across departments at Velora.
- My expertise in prompt engineering allowed me to craft precise, optimized prompts that unlocked the full capability of large language models, enabling faster content generation, smarter customer interactions, and more accurate data analysis. This directly reduced manual workload by a significant margin and improved output quality across multiple functions.
- Trained team members on effective AI tool usage and integrated AI systems into existing workflows, establishing Velora as a forward-thinking organization leveraging technology for measurable business results.
Education
Bachelor of Business Information Technology -
Mount Kenya University
Nairobi, Kenya01-2015
Medical Virtual Assistant -
Kryptonite Academy
Nairobi, Kenya 04.2001 -
Skills
TECHNICAL SKILLS & CORE COMPETENCIES
Executive Support & C-Suite Operations
- Calendar & Travel Management: Complex Multi-Time Zone Scheduling, Executive Itinerary Planning, Domestic/International Travel Logistics
- Executive Communications: C-Suite Inbox Triage & Gatekeeping, Board Meeting Prep, Confidential Document Drafting, Stakeholder Management
- Administrative Operations: Expense Tracking, Executive Meeting Minutes, Action-Item Tracking, Confidentiality & Discretion
Healthcare Operations & Compliance
- Patient & EHR Workflows: Patient Intake Optimization, Prior Authorization Management, EMR/EHR Data Entry, Insurance Verification
- Practice Operations: Administrative Cost Reduction, Operational Bottleneck Resolution, SOP Development & Documentation
- Regulatory Compliance: HIPAA Compliance, Patient Data Privacy (PHI), Healthcare Administrative Standards
Software, Healthcare Systems & Tools
- EHR / EMR Platforms: athenahealth (athenaNet), eClinicalWorks, Epic, Kareo,Deeloio
- Productivity & Workspace: Google Workspace (Docs, Sheets, Slides, Gmail, Calendar), Microsoft Office 365, Notion, Trello, Asana
- Communication & Scheduling: Slack, Zoom, Google Meet, Calendly, HubSpot CRM
- AI & Workflow Automation: ChatGPT, Claude, Zapier, Make (Integromat), Process Automation Tools
Certification
Medical Office Procedures and Administration Fundamentals
MedCerts | Aug 2026, Clinical Medical Assistant Fundamentals
MedCerts | May 2026, Medical Terminology and the Human Body Fundamentals
MedCerts | Apr 2026, Medical Virtual Assistant
Kryptonite Academy | Aug 2026, HIPAA
Kryptonite Academy | Aug 2026, Telehealth: Essentials, Teamwork, and Cardiopulmonary Exam
Duke University | Mar 2026
Timeline
Chief Marketing Officer /Automation Specialist
SIONA Global Technologies
07.2026 - Current
Healthcare Executive Assistant
Kutoi Ayurveda Hospital
01.2026 - Current
Executive Assistant | AI Intergration Specialist
Velora-Siona
12.2025 - 08.2026
Medical Virtual Assistant -
Kryptonite Academy
04.2001 -
Bachelor of Business Information Technology -
Mount Kenya University