Joyce Musembi
Nairobi
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Hotel Intercontinental
02.2005 - 12.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Executive
Block Hotels
01.1995 - 01.2005
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Education
Intercalated Bachelor Of Science - Business Administration And Management
Huron University
London12.1992
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Hotel Intercontinental
02.2005 - 12.2015
Sales Executive
Block Hotels
01.1995 - 01.2005
Intercalated Bachelor Of Science - Business Administration And Management
Huron University