JOYCE MATHENGE
BSc. Clinical Officer & Finance and Risk consultant
Nairobi
Work Preference
Summary
As a trained Clinical officer with professional experience in both clinical practice and the insurance industry, my career goal is to bridge the gap between healthcare provision and health financing by enhancing patient access, quality of care, and system efficiency. I aim to contribute to a healthcare ecosystem where patients receive timely, appropriate, and cost-effective care through well-coordinated provider networks and informed decision-making.
My clinical background has equipped me with a strong understanding of patient care, diagnostic procedures, and treatment pathways, while my experience in the insurance sector has provided me with knowledge of policy interpretation, claims management, provider engagement, and cost containment strategies.
In my career progression, I seek to:
- Strengthen provider relationships to ensure high-quality and compliant healthcare service delivery
- Enhance patient experience by guiding clients through complex healthcare and insurance processes
- Support efficient provider network management through data analysis, reporting, and continuous engagement
- Contribute to cost control initiatives by analyzing claims, negotiating provider costs, and promoting evidence-based care
- Drive compliance with healthcare regulations and insurance standards
Overview
6
6
years of professional experience
1
1
Certificate
1
1
Bachelors Degree in Clinical Medicine
Work History
Financial Advisor
Icea Lion Group
Nairobi, Nairobi Province, Kenya
04.2025 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Maintained high standards of customer service by building relationships with clients.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Generated leads through cold-calling, networking and other outreach methods.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Clinical Officer
Nakuru County Referral and Teaching Hospital
12.2018 - 06.2023
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Ordered and interpreted diagnostic testing to confirm diagnosis and implement accurate treatment plans.
- Streamlined outpatient workflow by collaborating closely with medical officers, nurses, and support staff.
- Optimized time management skills to prioritize urgent cases while maintaining high-quality care for all patients.
- Prescribed medications to patients to treat conditions and alleviate symptoms.
- Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
- Participated in ongoing professional development activities to remain current on industry advancements, applying new knowledge to improve patient care practices continually.
- Facilitated timely referrals to specialists when necessary, coordinating appointments and sharing pertinent medical information for seamless continuity of care.
- Mentored new clinicians within the practice, helping them acclimate to their roles effectively while fostering a collaborative work environment.
- Educated patients on variety of infectious disease issues, nutrition, obesity, and smoking cessation to improve overall health and wellness.
Clinical Officer Intern
Gatundu level 5 Hospital
Gatundu, Nyeri District, Kenya
03.2017 - 03.2018
- Managed patient caseload effectively by maintaining accurate records and utilizing sound time management skills.
- Assisted in surgical procedures for improved patient outcomes and shorter recovery times.
- Enhanced patient care by conducting thorough medical histories and performing comprehensive physical examinations.
- Performed therapeutic procedures such as injections, immunizations, and infection management.
- Conducted physical examinations to assess patients' health and current condition for optimal treatment.
- Conducted research on emerging medical advancements to stay current on best practices in patient care.
- Maintained proficiency in essential medical procedures such as suturing, splinting, and wound care to ensure high-quality treatment for patients.
- Contributed to a positive team environment by collaborating with fellow interns, doctors,nurses, and other healthcare professionals.
- Educated patients on preventive care measures, promoting healthier lifestyles and reducing the risk of chronic diseases.
Education
Bachelor of Science - Clinical Medicine and Community Health
Mount Kenya University
01-2016
Kenya Certificate of Secondary Education - undefined
Nembu Girls High School
01-2011
Kenya Certificate of Primary Education - undefined
Ruaraka Academy Primary School
01-2007
Skills
Client engagement
Analytical problem-solving
Insurance analysis
Sales expertise
Personal financial advising
Client relationship management
Effective time management
Critical analysis
Patient-centered clinical judgment
Patient care planning
Preventive health practices
Patient care management
Direct patient care
Clinical diagnosis
Affiliations
- Introduction to GIS (Geographical Information Systems) for health researchers, University of Washington, 2017-03-01
- Leadership and Management in Health, University of Washington, 2017-06-01
- Clinical Management of HIV, University of Washington, 2017-06-01
- Certificate of participation in Hemophilia training, Kenya Hemophilia Association, 2019-04-01
- Certificate of Advanced Cardiovascular Life Support and Basic Life Support (ACLS/BLS), Emergency Care Trainers, approved by American Heart Association, 2019-09-01
- Certificate of participation in the training of Basic Emergency in Pulmonary, Cardiac, Abdominal and Obstetric Ultrasonography (POCUS), 2020-01-01
- Certificate of participation in the Physicians for Human Rights training for health workers on Forensic Photography, 2022-04-01
- Certificate of Proficiency in Insurance - January 2024
Core Values
- Focused
- Time conscious
- Committed to work
- Professionalism
- Goal oriented
- Determination
- Outspoken
Certification
CERTIFICATE OF PROFICIENCY IN INSURANCE
Accomplishments
- Recognized for going above and beyond the call of duty.
Timeline
Financial Advisor
Icea Lion Group
04.2025 - Current
Clinical Officer
Nakuru County Referral and Teaching Hospital
12.2018 - 06.2023
Clinical Officer Intern
Gatundu level 5 Hospital
03.2017 - 03.2018
Kenya Certificate of Secondary Education - undefined
Nembu Girls High School
Kenya Certificate of Primary Education - undefined
Ruaraka Academy Primary School
Bachelor of Science - Clinical Medicine and Community Health
Mount Kenya University
Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Languages
English
Upper intermediate (B2)
Interests
Travelling and exploration
Watching documentaries
Reading books