Joyce Maina
Nakuru
Summary
Dedicated and versatile professional with a Bachelor's degree in Business Management (Human Resource option) and currently pursuing a Certificate in Food and Beverage. Equipped with a strong foundation in HR practices and management principles, complemented by ongoing education in the food and beverage industry. Adept at balancing strategic objectives with operational needs, fostering positive workplace environments, and driving organizational success through effective human resource management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Oppo company
09.2018 - Current
- Managed high-volume customer queries simultaneously through effective multitasking.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Performed cashier duties, including balancing and end-of-day banking.
- Recorded and processed customer data accurately.
Volunteer Worker
Jacaranda Girl's Children's Home
01.2017 - 07.2018
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Led arts and crafts, board games and creative writing to facilitate safe, positive social interactions.
- Led activities that promoted growth in mental, emotional and educational areas.
- Mentored new volunteers, creating opportunities for group and peer support to aid continuous development.
- Made recommendations to improve services or roles of volunteers where feasible and appropriate.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
Education
Certificate - Food And Beverage
Harpers Institution
Nairobi, Kenya Bachelor Of Business Management - Human Resource
Mount Kenya University
07.2016
Certificate of Higher Education - Computer Applications
Laikipia University
01.2016
Skills
- Microsoft Office Suite
- Customer care
- Teamwork
- Brand awareness and representation
- Integrative negotiation
Accomplishments
Won Miss Mount Kenya University and started a volunteer feeding program to feed the less fortunate kids who would come to school hungry and also visit other Children Homes.
Certification
1.Certificate of Recognition for being a class representative at Mount Kenya University.
2.Certificate of participation at Miss Tourism Kenya 2014 ,Nyandarua County.
3.Certificate of participation in the launch of Green and Clean Urban from Scope Intervention held in Nakuru County.
4.Certificate of participation in a RedCross Charity walk held in Ruring’u, Nyeri County.
Referees
KENNETH KIAMA GICHUKI
SECURITY SPECIALIST
COMPASSION INTERNATIONAL
KGichuki@ke.ci.org
SYLVIA WAMUCII
ARCHITECT
sylviamaina78@gmail.com
Timeline
Customer Care Representative
Oppo company
09.2018 - Current
Volunteer Worker
Jacaranda Girl's Children's Home
01.2017 - 07.2018
Certificate - Food And Beverage
Harpers Institution
Bachelor Of Business Management - Human Resource
Mount Kenya University
Certificate of Higher Education - Computer Applications
Laikipia University
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