Summary
Overview
Work History
Education
Skills
Websites
References
ACTIVITIES
Accomplishments
Timeline
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JOYCE JEROP RUTTO

Nairobi

Summary

To associate myself with a professionally driven, well-respected organization by pursuing a challenging, dynamic, rewarding career and applying my academic knowledge, expertise, information technology skills, enthusiasm, which will assist my career development, contributing effectively to the progress of the organization and the society as well.

Overview

13
13
years of professional experience

Work History

SAP Business Systems Analyst

JANUS CONTINENTAL GROUP
10.2022 - Current
  • Company Overview: JCG is a group comprised of market-leading companies in the Energy, Real Estate, Conservation and Hospitality sectors.
  • Review the Companies’ Procurement, Inventory & Supplier relationship management processes and provide recommendations on process improvements using SAP and other Technology solutions.
  • Provide guidance in the definition of solution design practices and standards that link back to SAP best practices.
  • Translate business goals into appropriate solutions while assessing feasibility and optimization of the solution.
  • Conducting feasibility studies to determine whether proposed solutions are technically sound and economically feasible.
  • Overseeing and facilitating design workshops (Blueprint), assessments and project planning.
  • Lead a team of procurement specialists onsite and assist in configuring the solution.
  • Make recommendations on the implementation of the SAP applications, as well as integration with third party systems.
  • Overseeing and implementing quality control in implementation projects.
  • Develop and manage work effort estimation and develop work plans.
  • Work with stakeholders such as the business and IT clients, as well as the team, both onsite and offshore to ensure timely implementation and solution optimization.
  • Develop proof of concepts to demonstrate proposed technical solutions.
  • Develop and maintain working relationships with a diverse group of business, functional and technical teams.
  • Conducting research on new technologies that could be incorporated into existing systems or used to develop new products.

Business Systems Analyst SAP MM & SD

UNGA HOLDINGS LIMITED
08.2020 - 09.2022
  • Company Overview: Unga Holdings Limited is a Kenyan-based holding company with its investments in the business of flour milling and manufacturing of a human nutrition products and animal feeds.
  • Identify avenues for continuous improvement for services within SD, MM & CRM, including new approaches and processes that would contribute both to improvements within department and to business growth/efficiency.
  • Improves systems by studying current practices, designing modifications and streamlining business process with existing system to improve efficiency and productivity.
  • Recommend system controls by identifying vulnerabilities; writing/documenting improved procedures.
  • Defines systems project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
  • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
  • Maintains existing system support and protocols by writing and updating procedures attending to all issues logged.
  • Provides references for users by writing and maintaining user documentation; providing help desk support; training users.
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends.
  • Maintain in-depth professional working knowledge of business and technology, remain current with emerging industry trends, and envision new capabilities to meet business needs and drive business process improvements this is done by attending educational workshops; benchmarking state-of-the-art practices; participating in professional societies.
  • Collaborate within IT and Purchasing on contractual terms, conditions, technical language, requirements, negotiation, and other contracting activities through execution and identify opportunities for vendor synergies/performance/cost reductions.
  • Test software or coordinate a testing environment.

SAP Materials Management Consultant

ALTTAB AFRICA LIMITED
04.2015 - 06.2020
  • Company Overview: ALTTAB Africa Ltd is an SAP Business partner engaged in offering professional services with a vision to provide software, hardware, management and business enterprising solutions.
  • Implementation of Kenya Revenue Authority Project: SAP All-in-One
  • JULY 2016 – JUNE 2020
  • Business blueprinting: Reviewing as-is systems, conducting requirements workshops, creating, reviewing and documenting proposed solutions and functional specifications.
  • Setting up organization structure of materials management and relevant configuration like Purchase organization, valuation area, plants, storage location, and warehouse structure (MM Org Structure).
  • Configuration of release procedure for purchasing document like Purchase requisition and purchase order.
  • Configuration of Inventory management, MRP, Enterprise structure, Calculation Schema and Account determination.
  • Training and testing on procurement planning under Supplier relationship management.
  • Supporting users and suppliers on Supplier Relationship Management.
  • Developing Report requirement document in all functional areas for SAP R/3 reports.
  • Developing Test plans and scenarios.
  • Conduct integration testing.
  • Conducting Roll-out of Materials management module to the various regions within the authority.
  • Supporting users on Materials Management.
  • Implementation of Unga Limited Project: SAP All-in-One
  • JUNE 2015 – JUNE 2016
  • Translating AS-IS processes and business requirements into feasible TO-BE specifications.
  • Evaluating existing systems and proposed business processes, and preparation of business blueprint documents with solution feasibility for future business requirements.
  • Managing and organizing user interactions: pre-project change management and blueprint workshops.
  • Configuration of goods movements from the conversion of raw materials to semi-finished goods
  • Business blueprinting: Reviewing as-is systems, conducting requirements workshops, creating, reviewing and documenting proposed solutions and functional specifications.
  • Setting up organization structure of material management and relevant configuration like Purchase organization, valuation area, plants, storage location, and warehouse structure (MM Org Structure).
  • Configuration of release procedure for purchasing document like Purchase requisition and purchase order.
  • Integration Test, End User Training, Documentation, Go live activities and User Support.
  • Configuration of MRP and capacity planning that integrates PP and MM.

IT Support Assistant

GRAMEEN FOUNDATION
09.2013 - 08.2014
  • Company Overview: Grameen is a global nonprofit organization majoring in Microfinance, digital innovation, international development, global poverty, mobile agriculture, mobile financial services, impact investing, human-centered design, hunger, food security, nutrition, and financial inclusion.
  • Supporting users and troubleshooting wireless network connectivity issues.
  • Working with Salesforce.com support to coordinate additional tasks.
  • Provide slaesforce.com Help Desk support for the Village knowledge workers.
  • Installing operating systems and applications and conducting technical training demonstrations.
  • Setting up a new inventory system for hardware and software to help track accountability, repairs and value of equipment.
  • Administering and helping users with the use of IT tools including Box.com, Smartsheet, Zendesk, Avaya Voicemail server, and Outlook.
  • Researching and resolving problems on workstations and wireless, including wireless router configurations and implementation, DHCP problems, and peripheral malfunctions.
  • Troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions.
  • Configuring local and network printers.
  • Administering help desk ticketing system to record and track user calls and e-mails.
  • Reporting on common problems and complaints, escalating network-wide troubles to Lead Technician.
  • Procuring new ICT equipment for the organization.

Technical Support Engineer

JAMII TELECOMMUNICATIONS LIMITED
01.2013 - 09.2013
  • Company Overview: Jamii Telecom is a telecommunications company that offers data communications services to telecommunications operators, corporate, Media Houses and Government in East Africa using Terrestrial fiber optic cable, Satellite and Broadband wireless networks (Wimax).
  • Resolving customer complaints and concerns with strong verbal and negotiation skills.
  • Network operation center (NOC) services especially online activity monitoring of clients links.
  • Timely detection, troubleshooting and resolution of faults of all network/systems elements.
  • Provisioning of customer network services on core equipment including IP assignment, core network configuration, DNS setup, monitoring and graphing for co-location, leased lines, customer backup and other customer network services.
  • Continuous and proactive monitoring of all network and systems elements. This includes the core IP network, international and in-country fiber backbone links and GPON triple play network.
  • Tracking and regular reporting of all faults within the network. Provide notification and status updates on outages to all stakeholders.
  • Management and proactive use of all tools provided to ensure high availability and attainment of service levels as per the service level agreements (SLAs).
  • Document all the events that transpire during the shift like any fiber cuts that occur, power optimization issues and internet links that go down.
  • Detect, track and resolve alarms from the Network Management System using trouble tracking systems.
  • Answer incoming telephone calls/tickets to NOC and take actions as required.
  • Escalation and reporting of faults within a defined escalation structure in the company and to relevant service providers.
  • Initial support on IP configuration for link commissioning and implementation.
  • Supporting customers with online billing and account issues and handling service escalations from the customer service help desk.

IT Intern

AGRICULTURAL DEVELOPMENT CORPORATION
03.2012 - 07.2012

Education

SAP Certified Associate Implementation Consultant - SAP Ariba Supplier Management

06.2024

SAP Certified Application Associate - SAP S/4HANA Sourcing and procurement

08.2023

SAP Certified Application Associate - Procurement with SAP ERP 6.0 EhP7

12.2021

SAP Certified Application Associate - Sales and Distribution with SAP ERP 6.0 EhP7

01.2021

SAP Certified Application Associate - Business Intelligence SAP BW 7.3 and SAP BI 4.0

12.2014

Microsoft Certified Technology Specialist - undefined

Computer Pride
12.2013

Microsoft Technology Associate Certified - undefined

Computer Pride
09.2013

Bachelor of Science - Information Technology

Jomo Kenyatta University of Agriculture and Technology (JKUAT)
01.2011

Skills

  • SAP Materials Management and Sales & Distribution skills
  • SAP Ariba – Sourcing and Supplier Lifecycle & Performance management skills

References

Tom, Mboya Opiyo, Technology Lead, East Africa, tmopiyo@hotmail.com, +254722479555, Unilever, Nairobi, Kenya

ACTIVITIES

Passionate about child welfare and development. Health and Fitness Travelling

Accomplishments

    • Championed the successful implementation of SAP Ariba to streamline sourcing and contract management processes. After assessing existing procurement processes, I identified that tenders were being sent to suppliers via email, responses evaluated manually, and contracts managed entirely offline. I advised the business on the efficiency and compliance benefits of SAP Ariba, and worked with management to agree on the implementation. The system has been operational since 2023 and it automated sourcing, centralized contract management, reduced processing time, improved supplier collaboration, and enhanced audibility of procurement activities.

    • I identified inefficiencies in the purchase order dispatch process, where users manually downloaded and sent POs to suppliers, causing delays when handling multiple vendors. I recommended and facilitated the automation of sending POs directly from SAP to suppliers. The solution was successfully implemented, and it significantly reduced turnaround time and improved accuracy

    • Automated the sending of invoices and credit notes from SAP to customers, eliminating manual dispatch, reducing turnaround time, and ensuring timely, error-free document delivery.

    • Implemented automated batch management at delivery creation, improving inventory accuracy and streamlining warehouse operations.

    • Introduced automatic closure of open Sales and Purchase Orders in SAP, enhancing data integrity, preventing process bottlenecks, and improving reporting accuracy for management decision-making.

    • Configured and enforced credit limit checks at the sales order stage for all customers, strengthening credit control, reducing financial risk, and improving cash flow management.

    Successfully implemented SAP All-in-One for Kenya Revenue Authority from blueprinting to go-live, configuring and rolling out the Materials Management module across regional offices, resulting in standardized procurement processes, improved inventory control, and enhanced supplier management.

Timeline

SAP Business Systems Analyst

JANUS CONTINENTAL GROUP
10.2022 - Current

Business Systems Analyst SAP MM & SD

UNGA HOLDINGS LIMITED
08.2020 - 09.2022

SAP Materials Management Consultant

ALTTAB AFRICA LIMITED
04.2015 - 06.2020

IT Support Assistant

GRAMEEN FOUNDATION
09.2013 - 08.2014

Technical Support Engineer

JAMII TELECOMMUNICATIONS LIMITED
01.2013 - 09.2013

IT Intern

AGRICULTURAL DEVELOPMENT CORPORATION
03.2012 - 07.2012

SAP Certified Application Associate - SAP S/4HANA Sourcing and procurement

SAP Certified Application Associate - Procurement with SAP ERP 6.0 EhP7

SAP Certified Application Associate - Sales and Distribution with SAP ERP 6.0 EhP7

SAP Certified Application Associate - Business Intelligence SAP BW 7.3 and SAP BI 4.0

Microsoft Certified Technology Specialist - undefined

Computer Pride

Microsoft Technology Associate Certified - undefined

Computer Pride

Bachelor of Science - Information Technology

Jomo Kenyatta University of Agriculture and Technology (JKUAT)

SAP Certified Associate Implementation Consultant - SAP Ariba Supplier Management

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JOYCE JEROP RUTTO