Joyce Githuku
Nairobi
Summary
Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Professional and knowledgeable office clerk offering experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative Academic Writer
Company
Remote
01.2020 - Current
- Handled challenging projects involving tight deadlines and complex subject matters, showcasing exceptional time management and problem-solving skills.
- Stayed updated on current research trends and developments in various fields to produce informed content that met client expectations.
- Improved overall readability of documents by editing and proofreading each project thoroughly before submission.
- Developed strong analytical skills through extensive study of diverse subjects, enabling effective synthesis of complex information into coherent arguments.
- Adapted writing style to cater to various academic disciplines, demonstrating versatility and subject matter expertise.
- Demonstrated commitment to ethical research practices by ensuring proper citation of sources and avoiding plagiarism at all times.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Teacher
Ilbissil Girls Secondary School
Kajiado, Kenya
01.2019 - 10.2019
- Differentiated instruction to accommodate diverse learning needs, ensuring each student has an equal opportunity for success.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences
- Assisted in creating a safe and nurturing classroom environment.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Utilized technology-based learning tools to enhance classroom instruction.
- Supervised after school activities such as clubs or sports teams.
Accounts Assistant
Gifan Enterprises
Kenya
01.2014 - 12.2018
- Optimized tax filing processes by gathering required documentation and ensuring accurate reporting of financial data
- Maintained an organized filing system for easy access to financial documents, improving overall efficiency
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Managed accounts payable and receivable functions, ensuring prompt settlement of all obligations and collection of payments due
- Strengthened financial recordkeeping by updating the accounting software system regularly and training staff members on its use effectively
- Streamlined daily reporting information entry for efficient record keeping purposes
- Established & implemented stock control system to ensure minimal or no material losses from the company.
Education
Bachelor of Education (Art) -
Kenyatta University
Kenya07-2022
Diploma: Accounting Technician Level 2 -
Path Institute
Kenya12.2016
Kenya Certificate of Secondary Education -
AIC Moi Girls Samburu
Kenya12.2013
Kenya Certificate of Primary Education -
91 Municipality
Kenya12.2007
Skills
- Inbound and Outbound Calling
- Bookkeeping
- Critical Thinking
- Team Development
- Problem Resolution
- Typing proficiency
- Attention to Detail
- Microsoft Office Suite proficiency
- Exemplary work ethic
- Documentation And Reporting
- Outstanding communication skills
- Customer Complaint Resolution
- Office Administration
- File Maintenance
- Data Entry
- Customer Service
Languages
- English
- Swahili
References
- R. Thiongo Gachaga, Lawyer-GGA Advocates, 0725254888
- Ms. Evelyne Nyawira Muriithi, Teacher-Ilbisil Girls Secondary School Kajiado. 0726379747
Languages
Swahili
First Language
English
Proficient (C2)
C2
Timeline
Customer Service Representative Academic Writer
Company
01.2020 - Current
Teacher
Ilbissil Girls Secondary School
01.2019 - 10.2019
Accounts Assistant
Gifan Enterprises
01.2014 - 12.2018
Bachelor of Education (Art) -
Kenyatta University
Diploma: Accounting Technician Level 2 -
Path Institute
Kenya Certificate of Secondary Education -
AIC Moi Girls Samburu
Kenya Certificate of Primary Education -
91 Municipality
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