Joyce Akinyi
Clerical Officer
Awendo
Summary
Proven track record in enhancing office efficiency and client satisfaction at Awendo Sub-County Hospital, leveraging expert skills in file and database management alongside exceptional administrative support. Demonstrated ability to streamline processes, significantly improving document accuracy and team collaboration. Skilled in basic accounting and fostering positive stakeholder relationships, embodying professionalism and adaptability in dynamic environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Clerk Volunteer
Awendo Sub-County Hospital
02.2024 - Current
- Streamlined office processes by implementing efficient filing and organizational systems.
- Proactively contributed to a positive work environment by offering support and assistance to colleagues when needed, fostering a strong sense of teamwork.
- Expedited document processing times by accurately entering essential information into databases and spreadsheets.
- Developed essential skills in time management and prioritization, effectively balancing multiple tasks and responsibilities within the volunteer role.
- Supported the team''s productivity by assisting with meeting preparations and taking detailed minutes for future reference.
- Increased accuracy of information provided to clients by conducting thorough research using multiple sources before disseminating details or responding to queries.
- Maintained accurate inventory records through diligent tracking of office supplies, ensuring timely reordering when necessary.
- Provided excellent customer service at the front desk, greeting visitors warmly and directing them to appropriate staff members or resources.
- Managed sensitive information with discretion, maintaining confidentiality of client records and personal data.
- Demonstrated professionalism at all times, adhering to established guidelines for dress code, punctuality, and conduct within the workplace setting.
- Ensured accuracy of records by diligently reviewing and updating documents based on new information or changes in client circumstances.
- Helped maintain an organized work environment through regular cleaning and organizing tasks, creating a pleasant atmosphere for staff members.
- Contributed to the efficient functioning of the office by performing various clerical tasks, including data entry, photocopying, and faxing.
- Assisted in reducing paperwork backlog by efficiently processing incoming documents and requests.
- Facilitated positive relationships with stakeholders through clear communication of relevant information both verbally and in writing as required during interactions with them.
- Improved communication between departments by facilitating interdepartmental meetings and discussions.
- Assisted in budget management by tracking expenses and providing input on cost-saving measures for office operations.
- Collaborated effectively with other volunteers to complete projects on time while maintaining high-quality standards.
- Displayed adaptability in learning new software programs quickly to increase overall efficiency within the organization.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Compiled and analyzed data to produce reports.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
- Edited and proofread documents for accuracy and completeness.
- Monitored and tracked budgets and expenses.
Community Health Worker
Awendo Sub-County Hospital
02.2023 - 01.2024
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Developed educational materials tailored to specific population needs, ensuring clarity and relevance for maximum impact on public health initiatives.
- Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options and connecting them with appropriate providers or agencies.
- Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
- Coordinated immunization clinics in collaboration with local public health departments, increasing vaccination rates among vulnerable populations.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Addressed patient concerns and provided support to vulnerable demographics.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Facilitated health screenings with follow-up care to target specific issues.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Strengthened relationships with local organizations, fostering partnerships to address pressing community health issues.
- Mediated communication between healthcare providers and clients, facilitating better understanding of medical information and treatment plans.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Collaborated with external organizations to coordinate health and social services.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Created and distributed health-related education materials to improve program awareness.
- Implemented evidence-based practices in health promotion activities, leading to improved overall community wellness.
- Led outreach activities to target specific demographics and promote health initiatives.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
- Developed and maintained relationships with community partners to build program scope.
- Facilitated group sessions on various health topics, empowering participants with knowledge and tools for healthier living.
- Set up community health education and promotion programs to reduce chronic conditions.
- Helped vulnerable individuals navigate complex healthcare system.
- Explained required eligibility applications to patients and helped complete applications for services.
- Monitored and documented participants' progress toward individualized health goals.
- Provided crisis intervention services to individuals experiencing mental health emergencies, connecting them with appropriate care resources.
Clerical Assistant
Megared Consultants
11.2021 - 03.2022
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Contributed to a positive work environment by promoting effective communication among team members.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Collaborated with other clerical staff on special projects, improving overall office performance.
- Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Education
Bachelor of Science - Community Health And Development
Masinde Muliro University of Science & Technology
Kakamega, Kakamega County, Kenya 04.2001 -
Skills
Filing systems
Document Preparation
Basic accounting
Scheduling appointments
Database entry
Customer Satisfaction
Cash Management
File Maintenance
File and database management
Bookkeeping
Administrative Support
Languages
English, Swahili, Luo
Native language
Interests
Bookkeeping
Accountancy
Health Education
Research
Patience Advocacy
Financial Services publicatios
Hobbies
Reading Financial Journals and publications
Researching on public health
Voluntary works
Timeline
Clerk Volunteer
Awendo Sub-County Hospital
02.2024 - Current
Community Health Worker
Awendo Sub-County Hospital
02.2023 - 01.2024
Clerical Assistant
Megared Consultants
11.2021 - 03.2022
Bachelor of Science - Community Health And Development
Masinde Muliro University of Science & Technology
04.2001 -
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