JOY OLUOCH
Nairobi
Summary
Results-driven Operations and Communications Specialist with over 5 years of experience spanning operations management, business support, grant writing, and social media marketing. Currently overseeing operations at a fast-growing software company, managing team performance, client accounts, and payment flows. Proven track record in streamlining processes, improving customer satisfaction, and writing high-impact proposals that win clients. Adept at building long-term partnerships, coordinating internal teams, and handling multiple complex projects simultaneously.
Overview
9
9
years of professional experience
Work History
Operations Lead
SoftByte Technologies Limited
Nairobi
08.2023 - Current
- Manage end-to-end company operations for POS and software services.
- Ensure all client payments are tracked, followed up, and reconciled.
- Maintain high-quality client relationships through consistent communication and service delivery.
- Draft and present customized proposals to corporate clients, leading to new contracts and partnerships.
- Supervise internal teams, ensure targets are met, and address operational challenges.
- Monitor workflows, optimize resource allocation, and maintain internal reports.
Consultant Grant Writer
Midwestern African Museum of Art (MAMA)
Remote
04.2023 - Current
- Researched and developed tailored grant proposals for nonprofit clients.
- Conducted funder analysis and improved proposal strategies for higher success rates.
- Mentored team consultants by sharing resources and best practices.
Social Media Content Creator
Remote
03.2023 - Current
- Built a personal TikTok following of 300,000+, producing viral and brand-sponsored content.
- Managed marketing campaigns for small businesses to drive awareness and conversions.
- Developed social media strategies that led to revenue generation and audience engagement.
Call Center Representative
CCI
Nairobi
09.2023 - 11.2023
- Resolved customer issues efficiently and processed transactions across service areas.
- Handled large call volumes while maintaining professional customer service standards.
Freelance Business & Marketing Consultant
Self-Employed
10.2021 - 07.2023
- Managed operations for businesses on behalf of clients, including staffing, payments, and logistics.
- Handled real estate requests by coordinating with agents to find housing for foreign clients.
- Wrote business plans, proposals, and marketing strategies tailored to diverse client goals.
- Ran social media platforms and helped monetize online presence for small brands.
Boutique Sales Associate
Lukoye Republik
Kitengela
02.2021 - 09.2021
- Advised customers on fashion choices and handled in-store operations.
- Built a loyal customer base through personalized service and style recommendations.
Catering Supervisor
World Vision (via Wonderland Foods & Benedict's Café)
Nairobi
10.2018 - 05.2020
- Coordinated logistics for events hosting over 600 guests and budgets of Ksh1.5M+.
- Trained, scheduled, and managed catering staff while ensuring food safety standards.
- Acted as point of contact between contractors and World Vision leadership.
Receptionist and Cashier
Diva Salon
Mlolongo
01.2016 - 12.2016
- Managed front desk services, customer inquiries, and cash handling.
Education
Diploma - Business Administration and Management
Technical Institute
01.2018
Skills
- Operations & Team Management
- Client Relationship Management
- Proposal & Business Writing
- Financial Monitoring & Collections
- Project Coordination
- Staff Supervision & Scheduling
- Social Media Strategy & Content Creation
- Grant Writing & Research
- Business Process Optimization
- Communication & Stakeholder Engagement
References
- Stanley Irungu, SoftByte Technologies Limited, +254 721 574 027
- Charles Ngwalla, Wonderland Foods and Catering, +254 722 656 382
- Cyrus Moindi, Benedict's Cafe, +254 702 827 117
- Nyiva, Lukoye Republik, +254 714 158 557
Languages
- English, Fluent
- Kiswahili, Fluent
Personal Information
- Date of Birth: 10/17/98
- Gender: Female
- Nationality: Kenyan
Languages
English
First Language
Swahili
Upper Intermediate (B2)
B2
Timeline
Call Center Representative
CCI
09.2023 - 11.2023
Operations Lead
SoftByte Technologies Limited
08.2023 - Current
Consultant Grant Writer
Midwestern African Museum of Art (MAMA)
04.2023 - Current
Social Media Content Creator
03.2023 - Current
Freelance Business & Marketing Consultant
Self-Employed
10.2021 - 07.2023
Boutique Sales Associate
Lukoye Republik
02.2021 - 09.2021
Catering Supervisor
World Vision (via Wonderland Foods & Benedict's Café)
10.2018 - 05.2020
Receptionist and Cashier
Diva Salon
01.2016 - 12.2016
Diploma - Business Administration and Management
Technical Institute
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