Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

JOY OLUOCH

Nairobi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Accomplished in increasing and diversifying organizational funding sources in the grant writing field. Exceptional writer and proofreader with perfect grammar and an in-depth understanding of non-profit needs. I offer 5+ years of related work experience. I also offer focused experience overseeing social media marketing for growing organizations. Accomplished in improving lead prospecting, customer acquisition, and brand awareness. Offers top skills in planning and project management.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Consultant Grant Writer

Midwestern African Museum Of Art (MAMA)
04.2023 - Current
  • Managed multiple client projects concurrently while maintaining deadlines, optimizing project management skills to increase productivity levels.
  • Provided timely feedback on draft proposals from clients, contributing to improved writing quality and overall proposal strength.
  • Supported other consultants within the team by sharing expertise and resources, fostering a collaborative work environment and enhancing overall team performance.
  • Collaborated with nonprofit organizations to develop comprehensive grant proposals, resulting in increased funding opportunities.
  • Enhanced the effectiveness of grant proposals by conducting thorough research on potential funders and their specific requirements.
  • Secured funding for clients by researching and identifying appropriate grant opportunities.

Social Media Content Creator

Tiktok And Instagram
03.2023 - Current
  • Managed content across multiple platforms for the widest audience reach, with a current following of over 200,000 on TikTok.
  • Managed paid advertising campaigns, ensuring optimal return on investment through continuous monitoring and adjustment of ad spend.
  • Researched and identified new opportunities for increasing company's social media presence.
  • Reviewed analytics to identify opportunities for improvement and develop strategies to maximize results.
  • Created content strategies for digital media.
  • Created customized marketing materials to increase product awareness.
  • Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates.

Call Center Representative

CCI
09.2023 - 11.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Processed debit and credit card and electronic check payments.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Educated customers on company systems, form completion, and access to services.

Freelancing

Self-Employed
10.2021 - 07.2023
  • Perform interviews when required and compile data in an organized way.
  • Writing to a set of briefs with the aim of maximizing the impact for the client
  • Creating and pitching business plans for clients.
  • Enhanced client satisfaction by delivering high-quality work within deadlines.
  • Collaborated with clients to define project requirements and deliverables.
  • Educated clients on best practices for their specific industries, helping them achieve better results from our services.
  • Negotiated fees and contracts to reach mutually beneficial agreements with clients.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to overall project success rates.
  • Enhanced client satisfaction by providing personalized consultation and tailored solutions.

Boutique Sales Associate

Lukoye Republik
02.2021 - 09.2021
  • Styled customers, gave fashion advice and guidance, while dealing tactfully with client concerns
  • Processed and replenished merchandise to ensure quality standards
  • Handled cash and POS systems to manage records of daily inventory totals and check balances
  • Established a loyal client base of repeat customers by acquiring a full understanding of individual client's tastes and learning the features and nuances of every item in the store

Catering Supervisor

Worldvision
10.2018 - 05.2020
  • Catering Supervisor for World Vision, starting with the Wonderland Foods as their catering contractor
  • When this was changed to Benedict's cafe in January of 2019, World vision retained me to continue organizing, budgeting, and supervising the events for large clients at the Donor level that brought in Ksh1.5M, with over 600 potential donors at each event
  • Training and hiring staff across restaurant operations, managing rotas, and ensuring compliance for food safety
  • Acting as the point person for liaising between world vision and the contractors, for the smooth running of the in-house restaurant
  • Hostess duties providing customer service and problem solving for internal and external clients
  • Organizing orders for Managers and Directors for World Vision
  • Ensuring Budget management and Cash flow for the Restaurant with end of day accounting.

Receptionist and Cashier

Diva Salon
01.2016 - 12.2016

Education

Business Administration And Management

Technical Institute
04.2001 -

Skills

  • Partnership Building

  • Budget Preparation

  • Letters of inquiry expertise

  • Training and Facilitation

  • Grant-writing expertise

  • Editing and proofreading

  • Foundation Grants

  • Grant Tracking

  • Social Media Management

  • Social Media Marketing

  • Brand Development

  • KPI Monitoring

  • Staff Training

    • Personal Information

    • Date of Birth: 10/17/98
    • Gender: Female
    • Nationality: Kenyan

    References

    • Charles Ngwalla, Wonderland Foods and Catering, +254722656382
    • Cyrus Moindi, Benedict's Cafe, +254702827117
    • Nyiva, Lukoye Republik, +254714158557

    Timeline

    Call Center Representative

    CCI
    09.2023 - 11.2023

    Consultant Grant Writer

    Midwestern African Museum Of Art (MAMA)
    04.2023 - Current

    Social Media Content Creator

    Tiktok And Instagram
    03.2023 - Current

    Freelancing

    Self-Employed
    10.2021 - 07.2023

    Boutique Sales Associate

    Lukoye Republik
    02.2021 - 09.2021

    Catering Supervisor

    Worldvision
    10.2018 - 05.2020

    Receptionist and Cashier

    Diva Salon
    01.2016 - 12.2016

    Business Administration And Management

    Technical Institute
    04.2001 -

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