AI
JOY MUTHOMI
PROBATION OFFICER
Nairobi
Summary
A meticulous and results-driven professional with over five years of experience within the National Government, specializing in case management, compliance, and detailed report generation. Proven expertise in reviewing individual cases, making data-informed recommendations, and liaising with judicial systems. Skilled in leveraging technology for data analysis and process efficiency. Seeking to apply my analytical prowess and government experience to your organization.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.
Overview
14
14
years of professional experience
Work History
Deputy Presiding Officer (IEBC)
- Managed polling station operations, regulated voter flow, and ensured adherence to electoral laws, upholding the integrity of a national process.
Research Assistant (University of Nairobi)
- Collected, analyzed, and reported on sensitive data for a study on child abuse, demonstrating analytical skills and a methodical approach to research.
Probation Officer
Ministry of Interior and Coordination of the National Government
03.2019 - Current
- Reviewed and analyzed complex individual cases to generate detailed social inquiry reports, providing critical recommendations to courts on sentencing, bail, and penal release, directly informing judicial decision-making.
- Managed a large portfolio of cases, maintaining meticulous records and tracking progress through the justice system, ensuring strict adherence to legal and compliance frameworks.
- Liaised effectively with courts, penal institutions, and families, building strong professional relationships to facilitate case resolution and rehabilitation plans.
- Applied high standards of integrity and confidentiality in handling sensitive personal and legal information.
Social Media Manager
SHOP JUMLA KENYA
09.2018 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Spearheaded successful influencer collaboration campaign, broadening brand exposure.
- Streamlined content creation process, allowing for more frequent and impactful posts.
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
- Led crisis communications and media relations activities in response to challenging situations.
Sales and Marketing Representative
Tecno Mobile
01.2015 - 10.2018
- Monitored and evaluated market performance, analyzing sales data to develop strategies for meeting and exceeding weekly revenue targets.
- Managed customer relationships and obtained feedback, utilizing strong interpersonal and negotiation skills to ensure customer satisfaction and build lasting partnerships.
Call Center Interviewer / Data Analyst
Consumer Insight
08.2014 - 01.2015
- Conducted computer-assisted telephone and web interviews (CATI/CAWI), meticulously collecting and analyzing consumer data to assess product market performance.
- Prepared and submitted analytical reports to senior management, providing actionable insights and recommendations for client companies.
Customer Care Executive (Data Modulation & Evaluation)
Flexi Personnel Limited / Ecom Services
06.2012 - 04.2014
- Performed detailed data assessment and evaluation for an international client, screening profiles to identify fraud and verify customer eligibility, ensuring the platform ran on genuine information.
- Answered complex customer queries and counter checked payment information, demonstrating a capacity for handling detailed, compliance-oriented tasks.
Education
Bachelor of Arts - Sociology & Psychology
University of Nairobi
01.2014
Skills
Compliance & Case Management: Case Review & Assessment, Social Inquiry Reports, Recommendation Formulation, Compliance Frameworks, Data and Integrity Checks
Accomplishments
- Deputy Presiding Officer (IEBC), Managed polling station operations, regulated voter flow, and ensured adherence to electoral laws, upholding the integrity of a national process.
- Research Assistant (University of Nairobi), Collected, analyzed, and reported on sensitive data for a study on child abuse, demonstrating analytical skills and a methodical approach to research.
Interests
USER EXPERIENCE
BEHAVIOURAL PSYCHOLOGY
References
- MICHAEL MURIITHI, 0715213729, mkreithi@gmail.com, SENIOR PROBATION OFFICER, NGONG
- JANE MWARI, 0724970382, jmwari2010@gmail.com, Rt.IRINDA SECONDARY SCHOOL
- ANTONY KIOGORA, 0726917891, akika.designs@gmail.com, OXFORD PRESS KENYA
Professional Development
- AI Prompt Engineering, Generative AI, & AI-Driven Data Analysis, Certified Skills
- Leadership & Management Principles, In Progress, LinkedIn Learning
Core Competencies
Case Review & Assessment, Social Inquiry Reports, Recommendation Formulation, Compliance Frameworks, Data and Integrity Checks, AI-Driven Data Analysis, Microsoft Office Suite (Advanced Excel, Access), Generative AI, Computer-Assisted Interviews (CATI/CAWI), Stakeholder Liaison, Performance Monitoring, Confidential Information Handling, Cross-Functional Collaboration, Analytical Problem-Solving, Decision-Making, Excellent Written & Verbal Communication, Interpersonal Skills
Timeline
Probation Officer
Ministry of Interior and Coordination of the National Government
03.2019 - Current
Social Media Manager
SHOP JUMLA KENYA
09.2018 - Current
Sales and Marketing Representative
Tecno Mobile
01.2015 - 10.2018
Call Center Interviewer / Data Analyst
Consumer Insight
08.2014 - 01.2015
Customer Care Executive (Data Modulation & Evaluation)
Flexi Personnel Limited / Ecom Services
06.2012 - 04.2014
Deputy Presiding Officer (IEBC)
Research Assistant (University of Nairobi)
Bachelor of Arts - Sociology & Psychology
University of Nairobi