Joy Mido
Nairobi
Summary
Dynamic and enthusiastic professional with expertise in safety protocols, fire emergency response, and Fire/First Aid/CPR. Known for exceptional communication, cultural sensitivity, and conflict resolution skills, I excel at creating inclusive environments while ensuring safety and comfort. With strong multitasking abilities, time management, and a commitment to excellence, I am dedicated to delivering outstanding service and memorable experiences with professionalism & care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branding and Communications Partner
CLOUD FACTORY LTD
Nairobi
01.2022 - Current
- Built strong business partnerships, fostering lasting relationships with internal and external stakeholders.
- Supported budgeting processes for marketing initiatives to ensure efficient resource allocation..
- Analyzed customer feedback to guide product development and improve market alignment.
- Compiled detailed monthly reports on the performance of marketing efforts and key metrics.
- Implemented customer loyalty programs that boosted repeat business and strengthened brand engagement.
Assistant Manager, Business Development
COLLECTION AFRICA LTD
01.2021 - 12.2021
- Partnered with the public sector to maximize revenue opportunities
- Spearheaded content creation & led full-scale marketing campaigns, in line with company objectives using Hootsuite & Canva
- Tracked & enhanced the company's online presence, using data insights to boost performance
- Managed client accounts & inquiries.
Digital & Customer Service Manager
AFRICA INTERNATIONAL TOURS AFRICA
03.2017 - 02.2021
- Cultivated strong relationships with travelers, industry partners, team members to create a collaborative and welcoming environment.
- Audited customer feedback, analyzed tourism performance data, and provided actionable insights to improve service and trends.
- Oversaw digital marketing strategies tailored, enhancing online visibility and engagement with potential travelers.
Operations & Customer Success Representative
YDX AGENCY LTD
01.2016 - 02.2017
- Guided teams on activation goals, strategies, and reporting standards to ensure uniform execution across the country
- Utilized digital tools and analytics to optimize event performance, tracking KPIs, audience reach, and post-event evaluations
- Developed detailed creative briefs & activation plans that align with client branding & marketing strategies
- Collaborate with media houses to enhance campaign reach
Reservations & Customer Experience Supervisor
SPIRIT OF THE MARA
01.2014 - 02.2015
- Managed inventory of available rooms across multiple properties owned by the company.
- Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
- Verified guest information and payment options ensuring accuracy and completeness.
- Developed and implemented policies for reservations management.
Education
CPA -
Visions Institute of Professionals
01.2020
Bachelor of Commerce - Finance
Kenyatta University
01.2017
KCSE -
Pangani Girls Secondary School
01.2012
KCPE -
New Light Junior Academy
01.2008
- Digital Marketing And E-commerce
Google
Skills
- Cultural Awareness
- Strong Communication Skills
- Conflict Mediation
- Outstanding Customer Service
- Certified in Fire, First Aid & CPR
- Proficient in Multi-tasking
- Highly Adaptable
- Enthusiastic about Travel
- Leadership
- Networking
Websites
Awards
- Google Digital Marketing & E-commerce Professional Certificate 2024
- Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)
- Enterprise Agile: Changing Your Culture Certificate
- Certificate in Leadership Development and Mentorship, 2017
- Best student in Swahili, Pangani Girls 2011
- 1st Runners Up National Basketball Cup 2011
Languages
- English
- Swahili
- French
Certification
- Artificial Intelligence for Marketing
- PMI Agile Certified Practitioner (PMI-ACP)®
- Enterprise Agile: Changing Your Culture
- Event Planning Foundations
- Agile Project Management with Microsoft Project
- Getting Started as a Project Manager
- Project Management Foundations: Budgets, Communications, Requirements, Teams, Schedule
- Mastering Communications as a Leader
- Quality Management for Operational Excellence
- Certificate in Leadership Development and Mentorship
- International Computer Drivers License (ICDL) Certificate
Languages
English
First Language
Swahili
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Accomplishments
- Best in Communication, Competency and Character at the Global Awards 2024
- Fire, First Aid/CPR Training
- Best Student in Swahili, 2011
- 1st Runners Up National Basketball Cup 2011
Affiliations
- Podcast host
- Events Moderator
- Writer & Storyteller
- Content Creator; blogging, articles. newsletters
- Swimming & Padel Enthusiast
References
References available upon request.
Timeline
Branding and Communications Partner
CLOUD FACTORY LTD
01.2022 - Current
Assistant Manager, Business Development
COLLECTION AFRICA LTD
01.2021 - 12.2021
Digital & Customer Service Manager
AFRICA INTERNATIONAL TOURS AFRICA
03.2017 - 02.2021
Operations & Customer Success Representative
YDX AGENCY LTD
01.2016 - 02.2017
Reservations & Customer Experience Supervisor
SPIRIT OF THE MARA
01.2014 - 02.2015
CPA -
Visions Institute of Professionals
Bachelor of Commerce - Finance
Kenyatta University
KCSE -
Pangani Girls Secondary School
KCPE -
New Light Junior Academy
- Digital Marketing And E-commerce
Google
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