Joy Karanja
Nairobi
Summary
Highly-qualified Assistant housekeeping manager, offering 3 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized and dependable , with a willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Housekeeping Manager
Incroyable Limited
01.2022 - Current
- Collaborating with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Managing budgets effectively while maintaining appropriate staffing levels to meet fluctuating occupancy demands.
- Developing strong relationships with vendors to secure competitive pricing on necessary housekeeping supplies and equipment purchases.
- Fostering a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Facilitating cross-departmental cooperation between housekeeping management team members on various initiatives.
- Achieving optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Implementing safety protocols to ensure a safe working environment for both staff and guests.
- Prioritizing tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
- Improving guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Streamlining daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Monitoring staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Conducting regular room inspections to verify compliance with housekeeping standards.
- Communicating repair needs to maintenance staff.
- Placing orders for housekeeping supplies and guest toiletries.
Assistant Storekeeper
Capewell Industries
07.2020 - 11.2021
- Developed strong vendor relationships that resulted in improved product availability and better pricing negotiations.
- Enhanced inventory accuracy by implementing a new tracking system and conducting regular audits.
- Coordinated shipping schedules with transportation providers, ensuring timely deliveries to clients without delays or errors.
- Safeguarded company assets by enforcing strict security protocols and regularly monitoring surveillance systems.
- Managed budgetary constraints effectively, maintaining costs within allocated limits while optimizing store operations.
- Collaborated closely across departments fostering cooperation towards achieving common goals.
- Maintained optimal stock levels through effective communication with suppliers and timely reordering of items.
- Investigated discrepancies in inventory records proactively, identifying root causes and implementing corrective actions as necessary.
- Analyzed sales data to identify trends helping anticipate future inventory needs effectively.
Education
Diploma - Procurement
Zetech University
Nairobi, Kenya 11.2019
Certificate - Kenya Secondary Education
Gathirimu Girls High School
Kiambu 12.2016
Certificate - Kenya Primary Education
Varsity Aim Academy
Thika 11.2012
Skills
Equipment
Supplies
Co-ordinate
Safety Standards
Inventory
Housekeeping procedures
Languages
English
Advanced (C1)
French
Upper intermediate (B2)
Timeline
Assistant Housekeeping Manager
Incroyable Limited
01.2022 - Current
Assistant Storekeeper
Capewell Industries
07.2020 - 11.2021
Diploma - Procurement
Zetech University
Certificate - Kenya Secondary Education
Gathirimu Girls High School
Certificate - Kenya Primary Education
Varsity Aim Academy
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