Joy Gichuru
Office Manager
Nairobi
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Office Manager
Phatisa Fund Managers- Kenya
Nairobi
01.2013 - Current
- Accounts and Finance- Manage payment of suppliers and enter data in the accounting system.
- Manage Tax and statutory payments.
- Manage petty cash.
- Manage the annual audit of the financials
- Office Management.- Oversee and manage procurement of all office supplies.
- Oversee payments of suppliers, monthly bills, and employee expenses.
- Manage office leases ensuring compliance.
- Oversee all office renovations, repairs and upgrades as required.
- Manage Insurance policies and ensure compliance and timely renewal.
- Manage statutory licenses and make sure they are renewed on time.
- Ensure the staff have all the tools they need to do their work as per company policy guidelines.
- Organizing travel logistics of the staff.
- Human Resources Management- Coordinate hiring and recruitment of staff in Kenya office
- Drafting and ensuring all the company policies are up to date and implemented on a day to day
- Coordinating the training of staff as the need arises.
- Managing payroll month on month
- Maintaining staff files such as leave records.
- Advise management on HR issues and keeping track of market trends in the industry
- Managing staff work permits and special passes and ensuring they are compliant at all times.
- Organizing office and team building events
- Others- Providing support to management as maybe required.
Operations Assistant
Citibank Kenya
Nairobi
06.2011 - 01.2013
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted with managing walk-in clients and customer service.
- Assisted operations manager with planning of routine operations and special projects.
- Managed day-to-day department operations with effective workflow coordination.
- Provided administration support to head operations (East Africa) and all departmental heads in Operations.
- Preparation of various weekly & monthly metrics for internal & external reporting
- Assisting in preparation of operations expense budget and monthly expense variance reporting
- Manage training programmes for staff in operations department
Education
Master of Science - Human Resources Management
University of Nairobi
Nairobi, Kenya 01.2018 - 12.2021
Bachelor of Science - International Business Administration
United States International University
Nairobi Kenya 09.2004 - 12.2007
Skills
Policy and procedure modification
Documentation and control
Excellent multi-tasking ability
Business administration
Contract negotiations
Bookkeeping
Travel coordination
Budgeting
Office administration
Project Management
Payroll and budgeting
Administrative support
Hiking
I enjoy exploring the outdoors. In 2019 i challenged myself and summited Mt. Kilimanjaro.
Timeline
Master of Science - Human Resources Management
University of Nairobi
01.2018 - 12.2021
Office Manager
Phatisa Fund Managers- Kenya
01.2013 - Current
Operations Assistant
Citibank Kenya
06.2011 - 01.2013
Bachelor of Science - International Business Administration
United States International University
09.2004 - 12.2007