JOY AKINYI
Customer Care
Kisumu,Nyanza
Summary
Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills.
Overview
8
8
years of professional experience
Work History
PATIENT ATTENDANT
NIGHTINGALE MEDICAL CENTER
01.2024 - Current
- Ensures patients are taken care of including a routine checkup of the blood pressure, fever and recording of the details
- Patient transport
- Performing of basic first Aid.
- managing medications
- companionship and emotional support
- light housekeeping
- bathing and grooming of the patient
CASHIER CUSTOMER CARE
THE VIC HOTEL LTD
11.2015 - 11.2023
- Provided a positive customer experience with fair, friendly and courteous service.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
Team Leader
THE VIC HOTEL
04.2021 - 04.2023
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
Front Office Team Leader
KENYA HOTELS ALLIED WORKERS UNION
01.2022 - 02.2023
- Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
- Developed strong relationships with corporate clients, leading to increased repeat bookings and positive reviews.
- Resolved guest issues professionally, maintaining a high level of customer satisfaction despite challenges.
Education
High School Diploma -
MUSLIM SECONDARY SCHOOL
KISUMU KENYA 04.2001 -
Skills
Flexible and friendly
Customer service and sales
Empathetic
Time management
Ability to keep up with a daily routine
Documenting and history taking
Basic first Aid / CPR
Team work
Computer knowledge
Patient Safety
Personal Hygiene Assistance
Vital signs monitoring
Academic Qualification
- Transcript in office management -KENYA INSTITUTE OF MANAGEMENT
- Kenya certificate of secondary education
- Kenya certificate of primary education
- Certificate in computer proficiency
Other Credentials
- Patient care hygiene
- Recommendation from KENYA AIRPORT AUTHORITY
- Nightingale Health Center- currently
Profile
30, SINGLE, KENYAN, +25472500331
basketball
in my first year of high school i played to provincial level.
i also played basketball in my first year of college.
Timeline
PATIENT ATTENDANT
NIGHTINGALE MEDICAL CENTER
01.2024 - Current
Front Office Team Leader
KENYA HOTELS ALLIED WORKERS UNION
01.2022 - 02.2023
Team Leader
THE VIC HOTEL
04.2021 - 04.2023
CASHIER CUSTOMER CARE
THE VIC HOTEL LTD
11.2015 - 11.2023
High School Diploma -
MUSLIM SECONDARY SCHOOL
04.2001 -