Josphine Wairimu Kuria
Operations Assistant
Nairobi
Summary
Dynamic and energetic Program Assistant with 5 years of career experience. My experience spans across various fields including office administration, governance, human rights, and labour rights. Equally, I am and an adept communicator and facilitator with strong experience in budget making, program implementation and monitoring, program coordination, and partner relations management. I am detail-oriented with the capacity to work under minimum supervision and with a strict deadline. Over the course of my experience, I have excelled in, formulating and maintaining strategies that support the various programs, including programs related to logistics and budgeting requirements. As an administrative assistant, my experience includes executive support to regional programs and organizational leadership, partner relations management, office management, and planning. My experience draws from working with both local and international organizations, from where I have been able to hone strong inter-personal relations skills, and diverse program experience, particularly in a multi-cultural international NGO setting.
Overview
10
10
years of professional experience
15
15
years of post-secondary education
Work History
Sales and Marketing
GRIT CREATIVE
- Create awareness of the brand
- Communicate with target audiences to build and develop customer relationships
- Help with marketing plans, advertising, direct marketing, and campaigns
- Support the marketing manager in delivering agreed activities
- Run social media channels (e.g., Twitter, Facebook, and LinkedIn) to enhance audience engagement
- Organise and attend events such as conferences, seminars, receptions, and exhibitions
- Maintain and update customer databases
- Develop relationships with key stakeholders both internal and external
Administrative Assistant
Solidarity Center
01.2018 - Current
- Company Overview: American Center for International Labour
- Scheduled and coordinated ted virtual and in-person meetings, events, travel l and appointments for both local and international departments
- Organised and managed sensitive data input in over 12 excel spreadsheet
- Create a more efficient workspace by proactively anticipating departments needs
- Manage the calendar for a high-level executive scheduling an average of fourteen meetings per week
- Managed emails and other communications and ensured a hundred percent response
- Maintain records for clients and take notes of an average of three meetings per day
- Ensuring a clean and conducive work environment
- Overseeing the adequate provision of office supplies at optimal cost including management of stationery stocks
- Planning and hosting office work events eg) Office lunches, offsite team building events, and end-of-year parties
- Implement tracking tools with proper records and audit trails in all strategic areas
- Providing general support to all Solidarity Center employees and clients
- Ensuring timely repairs and maintenance are done in and around the office
- American Center for International Labour
Program Assistant
Solidarity Center
01.2018 - Current
- Company Overview: American Center for International Labour
- Sourcing and delivering supplies and training materials for the project
- Accessing databases and gathering data, organizing and managing files
- Handling travel and lodging arrangements for project-related workshops and seminars, conventions, and other functions
- Assisting the project managers in assigning tasks to all the people taking part in the project
- Keeping the conference rooms secure and sending out meeting agendas via email
- Booking venues for meetings and conferences
- Notifying all project members and informing them of meeting schedules and locations
- Forwarding project files to the relevant parties, personnel and decision-makers
- Coordinating and preparing for meetings, conferences, workshops, and training as planned
- Updating project logs with the progress of finished assignments
- Arrange contracts, raise purchase orders and expenditure authorization forms for approval, and chase invoices to ensure accurate payment
- Assisting the project team in planning and implementing project activities
- Participating in monitoring the project’s progress
- Support implementing partners to engage with government stakeholders at provincial, district, and community levels throughout the project implementation
- Track/monitor day-to-day progress against project milestones and activities, against scheduled work plans, and overall project objectives
- American Center for International Labour
Accountant
Solidarity Center
01.2018 - Current
- Company Overview: American Center for International Labour
- Creating and improving accounting processes
- Examining financial statements for accuracy
- Organizing and maintaining financial records
- Providing best-practice financial recommendations and advice
- Verify accounts by reconciling statements, transactions, and supporting documents
- Posting of Journals as directed by the Finance Manager
- File and archive all accounting and supporting documents appropriately
- Contribute to team effort by accomplishing related results as needed
- Prepare programs budget pipelines and management reports for review by the Head of Finance
- Ensure that all accounting requests from HQ for finance-supporting documentation are sent in a timely manner to the International Accountants
- Work with Program Managers and the Head of finance to create cash forecasts for the project to ensure needed cash is received from HO
- Work with Program Managers and Procurement Department to ensure that procurements are made in a timely manner communicating with the Head of finance
- Prepare Monthly Budget vs
- Actual Reports on the project for review by the Head of Finance, Program Coordinator, and Country Director
- American Center for International Labour
Customer service Internship
EKEZA SACCO
09.2017 - 11.2017
- Listen to customers’ questions and concerns, and provide answers or responses
- Provide information about products and services
- Review or make changes to customer accounts
- Handle complaints
- Record details of customer contacts and actions taken
- Review and select standard responses for answers or solutions
- Refer customers to supervisors or more experienced employees
Human Resource Internship
EKEZA SACCO
05.2017 - 09.2017
- Assisting with day-to-day operations of the HR functions and duties
- Providing clerical and administrative support to Human Resources executives
- Compiling and updating employee records (hard and soft copies)
Brand Ambassador
KENCHIC COMPANY
02.2017 - 04.2017
- Promotes brand names, products, and services
- Represents the company in a positive way
- Builds line sales volumes
- Interacts with customers and sales prospects
Customer service
Able Pursuit Corporation
02.2015 - 11.2016
- Handles incoming calls or inquiries from prospective customers and clients
- Assists customers effectively by solving customer disputes
- Provides customer additional information and explains various services provided
- Responsible for interacting with the clients and solving their queries
- Maintaining the records of customer interactions and follow up with the clients
- Provided feedback of the clients to the concerned departments and authorities so as to improve the services
- Tactfully handles confrontational or stressful interactions with the customers
- Completes supporting paperwork and data entry as required
- Accurately captures customer information
- Creates and maintains service reports
Education
Diploma - Human Resource Management
05.2015 - 05.2017
Certificate - ATC(Accounting) Section 1, 2
01.2013 - 12.2013
Certificate - Business Management
05.2015 - 12.2015
K.C.S.E - undefined
01.2008 - 01.2011
K.C.P.E - undefined
01.1999 - 01.2007
Skills
Operations Management
Extra-Curricular Activities
Volunteer at Dagoretti Children’s Home which caters to the Street-Children and orphans. Tutor at Joy Center Children’s Home during holidays. Volunteer at Happy Life Children’s Home. Volunteer at the Chapati Forum.
Career Profile Summary
Dynamic and energetic Program Assistant with 5 years of career experience. My experience spans across various fields including office administration, governance, human rights, and labour rights. Equally, I am and an adept communicator and facilitator with strong experience in budget making, program implementation and monitoring, program coordination, and partner relations management. I am detail-oriented with the capacity to work under minimum supervision and with a strict deadline. Over the course of my experience, I have excelled in, formulating and maintaining strategies that support the various programs, including programs related to logistics and budgeting requirements. As an administrative assistant, my experience includes executive support to regional programs and organizational leadership, partner relations management, office management, and planning. My experience draws from working with both local and international organizations, from where I have been able to hone strong inter-personal relations skills, and diverse program experience, particularly in a multi-cultural international NGO setting.
Timeline
Administrative Assistant - Solidarity Center
01.2018 - Current
Program Assistant - Solidarity Center
01.2018 - Current
Accountant - Solidarity Center
01.2018 - Current
Customer service Internship - EKEZA SACCO
09.2017 - 11.2017
Human Resource Internship - EKEZA SACCO
05.2017 - 09.2017
Brand Ambassador - KENCHIC COMPANY
02.2017 - 04.2017
KIRIRI UNIVERSITY - Diploma, Human Resource Management
05.2015 - 05.2017
Vision Institute of Profession - Certificate, Business Management
05.2015 - 12.2015
Customer service - Able Pursuit Corporation
02.2015 - 11.2016
Vision Institute of Profession - Certificate, ATC(Accounting) Section 1, 2
01.2013 - 12.2013
GACHOIRE GIRLS - K.C.S.E,
01.2008 - 01.2011
PLEASANT VIEW ACADEMY - K.C.P.E,
01.1999 - 01.2007
Sales and Marketing - GRIT CREATIVE
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