Josphat Mwai
Summary
Dynamic Senior Technology Associate with a proven track record at Open Capital, adept in cloud technologies and system integration. Successfully mentored junior staff, enhancing team capabilities while driving system performance improvements. Expert in technical writing and agile project management, delivering impactful solutions that align technology with business objectives. Resourceful professional in technology support, known for high productivity, and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
3
3
years of professional experience
Work History
Senior Technology Associate
Open Capital
12.2024 - Current
- Mentor junior technology staff, providing guidance, training, and support to enhance their technical skills.
- Serve as a point of escalation for unresolved technical issues.
- Foster a culture of collaboration and continuous improvement within the IT team.
- Supporting the development and maintenance of business process documentation.
- Monitor system performance, ensure availability, and conduct regular maintenance to minimize.
- Collaborate with cross-functional teams to ensure alignment between technology initiatives and business goals.
- Provide advanced technical support, and troubleshoot complex IT or system-related issues.
- I successfully collaborated with my team members to integrate two ERP systems.
Technology Associate
Open Capital
11.2022 - 12.2024
- Company Overview: Open Capital is a premier pan African and medium sized management consulting and financial advisory firm, with presence in Kenya, Uganda, Zambia, Nigeria, Ghana, Ivory Coast and Senegal
- Supporting and supervising the work of external developers and solutions providers
- Working closely with various business teams to understand existing business processes, and to propose and implement improvements where necessary
- Maintaining security of internal Open Capital data and integrity
- Building data solutions that can be used to enable and support business decisions
- Supporting the development and maintenance of business process documentation
- Supporting the development and maintenance of a catalogue of business process improvement initiatives
- Conducting internal technology research and recommending the best technology solutions
- Analyzing IT requirements, conducting research and providing objective advice on the use of IT security requirements to better support processes
- Introducing and implementing systems innovations for seamless operations
- Open Capital is a premier pan African and medium sized management consulting and financial advisory firm, with presence in Kenya, Uganda, Zambia, Nigeria, Ghana, Ivory Coast and Senegal
- Global deployment of a Mobile Device Management (MDM) system
- Technical documentation of existing business process automation solutions and process flows
- Sourcing and vetting of vendors in Zambia and Ghana
Senior Information Systems Consultant
GMK LLP
08.2022 - 11.2022
- Company Overview: GMK LLP is a medium-sized rising company that mainly prides itself in providing excellent service in Audit, Tax Assurance, and Business Advisory
- Troubleshoot security and network problems
- Examine internal IT controls, evaluate the design and operational effectiveness
- Perform regular audit testing and provide recommendations
- Review, evaluate, and test application controls
- Provide recommendations and guidance on identified security and control risks
- Communicate complex technical issues in simplified terms to the relevant staff
- Conduct efficient and effective IT audit procedures
- GMK LLP is a medium-sized rising company that mainly prides itself in providing excellent service in Audit, Tax Assurance, and Business Advisory
- Performed information systems assurance for a digital lender in accordance with the Digital lending Act 2021
Education
Bachelor of Applied Science - Geoinformatics
The Technical University of Kenya
Skills
- Cloud technologies (AWS and Google Cloud)
- Networking (DNS, Telnet, UDP, TCP/IP)
- Agile project management
- Technical writing
- System Administration
- Scripting (Python & JavaScript)
- Virtualization (VMware, Hypervisor, and VirtualBox)
- Relational Data Management Systems (MySQL, PostgreSQL, MSSQL)
- Client-side and server-side operating systems
- IT security
- System integration
- IT project coordination
- IT service management
- UNIX shell scripting
- System optimization
- Software installation
Affiliations
ISACA, 1531132
Volunteer Experience
Part-time Tech Tutor, Paradise Community Center, Kibera, 03/01/22, Present
Education And Qualifications
- Scrum study - Agile - Scrum fundamentals certification.
- Fortinet - Network Security Associate.
- Cyber Ranges - Mitre Attack Fundamentals.
- Udemy - Azure & AWS DevOps.
- CISCO - Linux practitioner.
- Udemy - penetration testing.
- Commonwealth of Learning - Advanced Cybersecurity for Trainers.
- IBM - Cyber security fundamentals.
- Oracle - Oracle IT Architecture Release 3 specialist.
- The Technical University of Kenya - Degree - Bachelor of Applied Science (Geoinformatics).
- Koelel High School - Mean Grade: A-.
References
References available upon request.
Timeline
Senior Technology Associate
Open Capital
12.2024 - Current
Technology Associate
Open Capital
11.2022 - 12.2024
Senior Information Systems Consultant
GMK LLP
08.2022 - 11.2022
Bachelor of Applied Science - Geoinformatics
The Technical University of Kenya
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