Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Remote Ready
References
Timeline
Generic

Josiah Mutsogu

NRB

Summary

Operations professional with 8+ years of experience managing high-volume, cross-border operations across Africa in complex, regulated environments. Proven track record in daily performance monitoring, stakeholder coordination, compliance alignment, reporting, and process optimization. Strong exposure to marketplace-style operations, user onboarding, dispute resolution, and data-driven decision-making. Seeking to transition into high-growth startups and fintech environments, with a strong interest in P2P, payments, and financial inclusion across Africa.

Overview

12
12
years of professional experience

Work History

Logistics Coordinator – Key Clients & Runway Verticals

MAERSK LINE
Nairobi
08.2022 - Current
  • Monitored daily operational performance for key FMCG and global retail clients including Unilever, PVH, Coca-Cola, Robert Bosch, Philips, and regional distributors across CEWA markets.
  • Managed end-to-end shipment execution across multiple African corridors, ensuring SLA adherence, exception handling, and timely issue resolution.
  • Produced regular operational reports and insights on lead times, service reliability, disruptions, and risk exposure to support decision-making.
  • Acted as primary coordination point between customers, internal operations, vendors, and transport partners to resolve disputes, delays, and service failures.
  • Supported compliance-aligned operations, ensuring documentation accuracy, adherence to customs requirements, and escalation of risk issues.
  • Optimized container utilization, routing, and transport costs through data-backed operational improvements.
  • Led rapid deployment of a field consolidation solution during Mombasa CFS closure, stabilizing operations within three weeks.
  • Coordinated sensitive and high-risk shipments for UNSOS operations, including: – Timely operational and compliance reporting – Air shipment coordination between Kenya and Mogadishu using UNSOS flights – Coordination of international air imports into Somalia – Close collaboration with Movecon units in Mogadishu to ensure secure cargo and personnel movements

Procurement, Logistics & Administration Roles

Chairmania Events Ltd
Nairobi
09.2019 - 01.2022
  • Supported procurement and logistics operations in compliance-heavy environments.
  • Coordinated suppliers, documentation, and payment processes.
  • Maintained accurate trackers, reports, and audit-ready records.

Instructional Designer and IT Intern

African Virtual University
Nairobi
01.2017 - 05.2017
  • Developed engaging online learning modules for diverse student populations.
  • Utilized learning management systems to organize and deliver course materials efficiently.
  • Developed multimedia elements such as video clips, audio files, animations and graphics for course delivery.
  • Created interactive e-learning modules using Articulate Storyline, Adobe Captivate and other authoring tools.
  • Researched industry trends in education technology and best practices in online instruction.
  • Evaluated existing training programs for effectiveness and made recommendations for improvement.
  • Provided technical support to faculty on the use of educational technologies such as Learning Management Systems.
  • Documented procedures for creating and maintaining course materials within an LMS platform.
  • Collaborated with subject matter experts to create content that is engaging, accurate, and compliant with standards.
  • Designed assessments to measure student learning outcomes effectively.
  • Created user stories, wireframes, storyboards, design documents, prototypes, scenarios, flowcharts and job aids for use in the development of online courses.
  • Assisted project managers with budgeting tasks related to instructional design projects.
  • Participated in quality assurance testing during the development process of web-based applications.

Operations & Platform Adoption Lead

PAWAIT SOLUTIONS LTD
Nairobi
01.2014 - 12.2016
  • Led training and onboarding initiatives to drive adoption of a Learning Management System (LMS) across Kenyan universities.
  • Coordinated rollout plans, user enablement sessions, and ongoing support to ensure sustained platform usage.
  • Acted as the bridge between users and technical teams, gathering feedback, resolving issues, and improving user experience.
  • Tracked adoption metrics, engagement levels, and usage trends to inform continuous improvement strategies.
  • Supported change management by aligning institutional stakeholders around platform value and operational workflows.

Research Consultant

Mozilla Foundation
Nairobi
06.2016 - 10.2016
  • Conducted qualitative research to understand user needs and preferences.
  • Analyzed data trends to inform product development and community engagement.
  • Facilitated workshops to gather insights from diverse stakeholders and users.
  • Developed research methodologies to evaluate technology impacts on communities.
  • Created comprehensive reports summarizing findings for internal and external audiences.
  • Championed user-centered design principles in research initiatives and project planning.
  • Managed communication with clients throughout the entire research process; answered questions as needed.
  • Facilitated workshops with stakeholders to discuss research findings or brainstorm solutions.
  • Conducted research underpinning development of cutting-edge program.

Education

CIPS Level 4 Diploma - Procurement & Supply

CIPS
01.2026

Bachelor’s Degree - Procurement / Logistics / Operations

Jomo Kenyatta University Kenya (JKUAT)
Nairobi, Kenya
06-2016

Skills

  • Marketplace & Operations Management
  • Cross-Border & Multi-Country Operations (Africa)
  • Performance Monitoring & KPIs
  • Risk, Compliance & Escalation Management
  • Stakeholder & Client Management
  • Data Analysis, Reporting & Dashboards (Advanced Excel)
  • Process Improvement & SOPs
  • User / Merchant Onboarding & Enablement
  • Remote & Multicultural Team Collaboration

Additional Information

Experience operating in conflict and post-conflict environments (Somalia, South Sudan, DRC), Strong interest in fintech, P2P marketplaces, and startup environments, Comfortable working remotely in fast-paced, high-ownership teams, Fluent in English; Kiswahili proficient

Remote Ready

True

References

References available upon request.

Timeline

Logistics Coordinator – Key Clients & Runway Verticals

MAERSK LINE
08.2022 - Current

Procurement, Logistics & Administration Roles

Chairmania Events Ltd
09.2019 - 01.2022

Instructional Designer and IT Intern

African Virtual University
01.2017 - 05.2017

Research Consultant

Mozilla Foundation
06.2016 - 10.2016

Operations & Platform Adoption Lead

PAWAIT SOLUTIONS LTD
01.2014 - 12.2016

CIPS Level 4 Diploma - Procurement & Supply

CIPS

Bachelor’s Degree - Procurement / Logistics / Operations

Jomo Kenyatta University Kenya (JKUAT)
Josiah Mutsogu