JOSHUA LUMUMBA MUASYA
Mombasa, Mombasa District
Summary
- Proven to enhance guest experiences and streamline operations, I bring a wealth of expertise from roles at Celebrity Cruises and Serena Beach Hotels. Specializing in food safety and teamwork, I've significantly reduced food waste and fostered collaborative environments, driving both customer satisfaction and operational efficiency.
- Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
- Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Celebrity Cruises
11.2018 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained clean and organized dining areas for optimal guest experience.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Waiter's Assistant
Celebrity Cruises
07.2016 - 09.2018
- Communicated with kitchen staff to enable accurate food preparation.
- Arranged tables and chairs for special occasions and events.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted customers with carry-out service.
- Assisted wait staff with timely food delivery and guest requests.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Provided attentive service and proactively assessed guest needs.
Snack Attendant
Celebrity Cruises
02.2016 - 07.2016
- Upheld safety standards and protocols by promptly addressing spills or other potential hazards in the work area.
- Demonstrated product knowledge by making informed recommendations to customers based on their preferences or dietary needs.
- Continuously sought opportunities for professional development, participating in training sessions or workshops to improve job performance.
- Offered support during busy periods by stepping in to assist with tasks such as restocking shelves or cleaning up spills.
- Boosted customer satisfaction by providing friendly and efficient service at the snack counter.
- Adhered to company policies and procedures while working within the snack attendant role, ensuring a consistent customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Ensured a clean and organized workspace by maintaining strict hygiene standards and regularly sanitizing surfaces.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Maintained clean, organized workspace according to operational standards.
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Commis Chef
Celebrity Cruises
08.2014 - 02.2016
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
Chef De Partie
Serena Beach Hotels
01.2012 - 07.2014
- Expanded culinary knowledge through continuous research on new techniques, flavors, and trends within the industry as a means of staying current with evolving consumer tastes.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Enhanced kitchen efficiency by streamlining prep work and implementing time-saving techniques.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
- Maintained well-organized mise en place to keep work consistent.
- Developed and cooked memorable dishes that brought new customers into establishment.
Commis Chef
Serena Beach Resort
01.2007 - 11.2011
- Maintained well-organized mise en place to keep work consistent.
- Observed different kitchen chefs' preparation of sauces, breads, and other items to gain knowledge in diverse cooking and baking techniques.
- Worked with chef de partie to learn storage locations of fresh ingredients for daily use by station staff.
- Enhanced culinary skills by assisting in the preparation of various dishes under the guidance of experienced chefs.
- Streamlined food preparation processes with proper mise en place, reducing waste and optimizing kitchen efficiency.
- Demonstrated attention to detail through precise measuring and accurate execution of recipe instructions, resulting in consistently high-quality dishes.
Utility Dishwasher
Serena Beach Resort
03.2005 - 12.2006
- Conserved water usage by efficiently using dishwasher cycles according to manufacturer guidelines and reducing wastage wherever possible.
- Enhanced kitchen efficiency by effectively washing, sanitizing, and storing dishes, utensils, and equipment.
- Prevented breakages by carefully handling fragile items such as glassware during cleaning processes.
- Supported a clean workspace by sweeping and mopping floors, disposing of trash, and maintaining cleanliness in kitchen areas.
Education
Certificates - Get Started As New Leader(GSNL)
Celebrity Summit
USA, Miami, Florida12.2021
Certificate in Food Production And Service - Food Production And Service
Kenya Utalii Campus
Nairobi, Kenya06.2010
Certificate in Computer Basics - Basics Computer Study
Residential Computer College
Mombasa, Kenya06.2010
High School Diploma -
St. Augustine High School
Machakos, Kenya10.1998
Skills
- Order Taking
- Food safety awareness
- Cleanliness
- Table Setting
- Service Quality
- Fine Dining
- High-volume dining
- Food safety understanding
- Teamwork and Collaboration
- Hospitality best practices
- Attention to Detail
- Conflict and Complaint Resolution
Certification
RCL UNIVERSITY ONLINE COURSES CERTIFICATES
- STCW Basic Safety Training (HBST).
- Security Awareness.
- Crowd Management Training (CMAT).
- Code of Ethics Training and Certification (RCL University).
- Narcotics Smuggling and Substance Abuse (RCL University).
- Zero Tolerance for Crew 2021 (RCL University).
- Celebrity Culture and Values: General crew (RCL University).
- Save The Waves (RCL University).
- OPP Awareness Training (RCL University).
- Global Information Security Training 2022 Shipboard (RCL University).
- Celebrity Digital Guest Experience (RCL University).
- SERV Safe Alcohol (SERV Safe Alcohol Cruise Line).
- Celebrity Dine Aware—Front of House (RCL University).
- Ship Safety Orientation Training (RCL University).
- Public Health Awareness Training (RCL University).
- Celebrity Pre-Departure Safety (RCL University).
- Sail-Safe Workplace Safety Training 2020 (RCL University).
- Getting Started As A New Leader Online Course-GSNL (RCL University).
- Crisis Management Human Behavior (RCL University).
- Depression Awareness and Suicide Prevention (RCL University).
- Guest Safety Briefing-Core Crew (RCL University).
- Save The Waves (RCL University).
- Shore Excursions Crew Observer Training (RCL University).
- Celebrity Restaurant Service (RCL University).
- HSBT: Action to Control Fatigue (RCL University).
- December 2016_Arabian Sea & Maiden Voyage Certificate, Celebrity Cruises
MOMBASA SERENA BEACH RESORT CERTIFICATES/AWARDS
- May 2013__certificate of participation in national tourism competition for tourism industry employees at Kenya Utalii College of culinary.
- February 2013__certificate of performance in quality food presentation of Chainne des Rotisseurs dinner held at Serena hotels in Kenya.
- February 2012__certificate of performance in quality food preparation of Chaine dinner held at Serena hotels in Kenya.
- February 2011__certificate of performance in quality food preparation at Chainne des Rotisseurs dinner held at Serena hotels in Kenya.
- February 2010__certificate of performance in quality food preparation of Chaine dinner held at Serena hotels in Kenya.
- February 2009__certificate of award in quality food preparation of Chainne des Rotisseurs dinner held at Serena hotels in Kenya.
- February 2009__certificatee of performance in quality food preparation of Chainne des Rotisseurs held at Serena hotels in Kenya.
- April 2008__certificate of performance in standard and quality food preparation of Chainne des Rotisseurs held at Serena hotels in Kenya.
- January 2007__certificate of award in quality and standard food preparation of Chainne des Rotisseurs dinner held at Serena hotels in Kenya.
- January 2007__certificate of performance in standard and quality food preparation of chain dinner held at Serena hotels in Kenya.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
Timeline
Restaurant Waiter
Celebrity Cruises
11.2018 - Current
Waiter's Assistant
Celebrity Cruises
07.2016 - 09.2018
Snack Attendant
Celebrity Cruises
02.2016 - 07.2016
Commis Chef
Celebrity Cruises
08.2014 - 02.2016
Chef De Partie
Serena Beach Hotels
01.2012 - 07.2014
Commis Chef
Serena Beach Resort
01.2007 - 11.2011
Utility Dishwasher
Serena Beach Resort
03.2005 - 12.2006
Certificates - Get Started As New Leader(GSNL)
Celebrity Summit
Certificate in Food Production And Service - Food Production And Service
Kenya Utalii Campus
Certificate in Computer Basics - Basics Computer Study
Residential Computer College
High School Diploma -
St. Augustine High School
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