Opera Systems
Certificate - English For Tourism-Hotel Reception And Front Office
Alison
10.2024 - 01.2025
Joshua Mutinda
Front Office Agent / Reservations Agent
Machakos,22
Timeline
Essencial Certificate - Project Management
Disaster Ready
10.2024 - 03.2025
Front Desk Agent /Hotel Reservations Agent
AL Hotel Machakos
09.2024 - Current
Certificate - Procurement And Logistics
Disaster Ready
05.2024 - 02.2025
Certificate - Hotel Revenue Management And Customer Service Excellence
Alison
02.2024 - 01.2025
Certificate - Diploma in Human Resource
Alison
01.2024 - 02.2025
Assistant Operations Manager
Leshe Farms Ltd Kajiado
06.2023 - 03.2024
Head Receptionist
Maanzoni Lodge Ltd
07.2019 - 11.2022
Security Officer
Maanzoni Lodge Ltd
05.2018 - 09.2019
Salesperson
Cieni Plains Supermarket
12.2017 - 04.2018
Certificate - Senior Serviceman II Course
National Youth Service
02.2015 - 10.2017
High School Diploma -
Endarasha High School
01.2010 - 11.2013
Work History
Front Desk Agent /Hotel Reservations Agent
AL Hotel Machakos
09.2024 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
Assistant Operations Manager
Leshe Farms Ltd Kajiado
06.2023 - 03.2024
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
- Coordinated with Operations Manager in different operational issues and sales activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services while maintaining quality standards.
- Oversaw logistics management for complex projects involving multiple stakeholders or tight deadlines.
Head Receptionist
Maanzoni Lodge Ltd
07.2019 - 11.2022
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.
- Assisted in training new receptionists on company policies, software applications, and best practices for optimal performance.
- Supported company initiatives by assisting in the implementation of new policies and procedures, ensuring a smooth transition for all team members.
- Contributed to office supply management by monitoring inventory levels and submitting orders as needed to avoid shortages or delays in work processes.
Security Officer
Maanzoni Lodge Ltd
05.2018 - 09.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, by foot and on surveillance cameras.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Salesperson
Cieni Plains Supermarket
12.2017 - 04.2018
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Implemented effective sales strategies to maximize revenue generation.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Education
High School Diploma -
Endarasha High School
Nyeri 01.2010 - 11.2013
Certificate - English For Tourism-Hotel Reception And Front Office
Alison
Online 10.2024 - 01.2025
Essencial Certificate - Project Management
Disaster Ready
Online 10.2024 - 03.2025
Certificate - Procurement And Logistics
Disaster Ready
Online 05.2024 - 02.2025
Certificate - Hotel Revenue Management And Customer Service Excellence
Alison
Online 02.2024 - 01.2025
Certificate - Diploma in Human Resource
Alison
Online 01.2024 - 02.2025
Certificate - Senior Serviceman II Course
National Youth Service
Gilgil 02.2015 - 10.2017
Skills
Customer service
Problem-solving skill
Guest relations
Administrative skills
POS systems
Teamwork and collaboration
Front office management
Concierge services
Dining and amenity recommendations
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteHybridImportant To Me
Flexible work hoursCareer advancementPersonal development programsHealthcare benefitsWork-life balanceCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Hotel Plus Systems
Certification
- First Aid Certification
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