Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Joshua mbira

Joshua mbira

malindi

Summary

I am a highly motivated ,versitile,dedicated,experienced and emphatic food service worker with expertise in the provision of high-quality customer care with over five plus years of experience in the hospitality industry . I'm also a veteran food service manager successful at improving operations through efficiency updates ,cost control strategies and profit management optimization.

Excellent communication, planning and conflict resolution skills .

Overview

20
20
years of professional experience

Work History

Supervisor

Bar Bar restaurant
04.2021 - Current
  • Align day-to-day activities with targets set by upper management.
  • Track employee productivity, performance and task completion to meet quality standards.
  • Display proactive problem-solving and query-resolution skills to provide superior customer service.

Floor Supervisor

Diet house
03.2017 - 10.2020
  • Explaining the nutritive content of every meal to the customers
  • Authorised promotional discounts and employee sales for the manager.
  • Managed cashing-up, secured the store and set the alarm as part of the stores closing procedures.

cook

Diet house
07.2016 - 02.2017
  • Maintained clean, safe environment by adhering to sanitation and safety requirements.
  • Persistently strove for continual improvement and worked cooperatively as team member.
  • prepared food according to standard

Mixologist

beach parties
12.2010 - 10.2016
  • Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • mixing cocktails

Bar man

coral key beach resort
11.2008 - 03.2010
  • greet the customers and create ambience
  • use a till till to take orders and payments
  • prepare cocktails and serve drinks at the bar
  • give advise on drinks to suite customers
  • Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
  • Maintained facility compliance with health codes, sanitation requirements and license regulations.

Bar Waiter

Blue key beach resort
07.2004 - 11.2008
  • Greeted customers with warmth and professionalism, seating accordingly and offering helpful advice on menu selections and current offers.
  • Worked with energy and enthusiasm to maintain a fun, positive bar atmosphere for optimised customer enjoyment.
  • Demonstrated exceptional upselling skills, improving order profitability through additional beverage and snack purchases.

Education

Certificate of Higher Education - English; speaking ,writing and reading

British coucncil
2023

Certificate of Higher Education - Food and beverage service

Utalii college
2005

O levels - secondary education

meru highschool
2003

Skills

  • Performance Management
  • Dispute management
  • Subject Matter Expertise (SME)
  • Product knowledge

Languages

English, Italian, Swahili
First Language

Timeline

Supervisor

Bar Bar restaurant
04.2021 - Current

Floor Supervisor

Diet house
03.2017 - 10.2020

cook

Diet house
07.2016 - 02.2017

Mixologist

beach parties
12.2010 - 10.2016

Bar man

coral key beach resort
11.2008 - 03.2010

Bar Waiter

Blue key beach resort
07.2004 - 11.2008

Certificate of Higher Education - English; speaking ,writing and reading

British coucncil

Certificate of Higher Education - Food and beverage service

Utalii college

O levels - secondary education

meru highschool

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Joshua mbira