Joshua Mangeni
Driver
Bungoma, Bungoma District,03
Summary
Dynamic Security Support Assistant and Driver at Kenya Power and Lighting Company, adept at enhancing operational efficiency through strong organization and effective communication. Successfully mentored junior staff, resolved escalated customer complaints, and strategically analyzed feedback to drive improvements. Recognized for resourcefulness and initiative in managing complex projects and fostering teamwork.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
18
18
years of professional experience
Work History
Security Support Assistant and Driver
Kenya Power and Lighting Company
08.2007 - Current
- Created, prepared, and delivered reports to various departments.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Collaborated with cross-functional teams to ensure seamless communication and effective problem resolution.
- Mentored junior staff members on proper documentation techniques enabling more effective tracking of case progress.
- Handled escalated customer complaints professionally, working towards satisfactory resolutions for all parties involved.
- Analyzed customer feedback data to identify areas where improvements could be made within the support department''s operations strategically.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
Education
MBA - Project Management
Kenyatta University
Nairobi 04.2001 -
Diploma in Security Management - Security Management
Kenyatta University
Nairobi, Nairobi Province, Kenya 04.2001 -
BBA - Commerce
Kenyatta University
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Strong organization
Timeline
Security Support Assistant and Driver
Kenya Power and Lighting Company
08.2007 - Current
MBA - Project Management
Kenyatta University
04.2001 -
Diploma in Security Management - Security Management
Kenyatta University
04.2001 -
BBA - Commerce
Kenyatta University
04.2001 -
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