Joshua Majimbo

• Completed a Deloitte job simulation involving data analysis and forensic technology
• Created a data dashboard using Tableau
• Utilized Excel to classify data and draw business conclusions
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Leveraged data analytics tools to identify trends in customer payment patterns, informing targeted collections strategies.

Company Overview: Domestic Tax Department

• Monitored and assessed the level of compliance with revenue laws and regulations, providing detailed reports and analysis.
• Assisted the supervisor in completing various assignments, ensuring accurate and timely delivery.
• Engaged directly with taxpayers in the field, offering guidance on the new revenue collection system to promote compliance.
• Compiled and submitted daily, weekly, and monthly reports to management.
• Managed a high volume of inbound and outbound calls, ensuring timely resolution of issues.
• Identified customer needs, researched issues, resolved complaints, and delivered effective solutions.
• Took ownership of customer calls, managing each request from start to finish, including necessary follow-ups.
• Recommended and implemented process improvements to enhance operational efficiency.
• Prepared and filed tax returns accurately and on time.
• Conducted VAT processing interviews and handled relevant documentation.
• Facilitated the online registration of businesses, ensuring compliance with the Electronic Tax Invoice Management System (eTIMS) regulations.
• Addressed incoming calls and emails from customers, providing assistance and resolving queries.
• Managed and resolved customer complaints effectively, ensuring customer satisfaction.
• Processed orders and sold products, updating the system with customer orders and details.
• Identified and escalated unresolved issues to senior supervisors for further action.
• Provided accurate product and service information to customers in a timely manner.
• Conducted research to resolve customer inquiries using available resources.
• Reviewed and analyzed filed tax returns for accuracy and compliance.
• Contacted taxpayers to resolve discrepancies, request supporting documentation, and ensure compliance.
• Conducted field audits and investigations of income tax returns to ensure adherence to tax laws.
• Evaluated financial data and provided recommendations based on findings.
• Maintained detailed records on each case to ensure proper documentation and follow-up.
• Notified taxpayers of overpayment or underpayment situations, processing refunds or requesting additional payments as necessary.
• Improved tax filing processes, resulting in a 25% reduction in processing time.
• Minimized instances of non-compliance through effective internal controls, periodic audits, and ongoing monitoring.
• Regularly reviewed and assessed existing policies, suggesting improvements and recommending necessary revisions to enhance overall operations.

• Exceptional knowledge of field research and its various procedures
• Ability to perform basic data entry work
• Ability to work for extended hours and in flexible shifts
• Ability to maintain accurate records of all surveys
• Excellent communication skills
• Documented all task-related activities and evaluated them on a regular basis
• Ensured optimal maintenance of company assets
• Proficient in completing all training requirements
• Individually and collaboratively collected and presented findings to audiences of varying degrees of technical expertise
• Worked in and around community interviewing people on research projects
• Interpreted data, produced reports, discussed research findings, and provided recommendations at the end of the project
• Collected data from 50 different field locations, ensuring comprehensive geographical coverage
• Enhanced data collection process accuracy by 20% by leveraging advanced statistical tools and training sessions
• Achieved a 30% cost saving in field operations by optimizing resource allocation and logistics

• Clipped cables
• Configured routers
• Explained technical information in clear terms to non-technical individuals to promote better understanding
• Assisted with troubleshooting computer hardware and software
• Assisted with software installations and configurations
• Set up computer workstations
• Set up teleconference & video conference meetings
• Monitored and maintained computer systems and networks
• Talked to staff or clients
• Assisted in the configuration and installation of printers in the ICT department

• Prepared appraisals
• Certificate in Customer Service
• Biometric registration of new employees
• Prepared casual forms, filed attendance, and payment forms
• Edited and reviewed letters
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management
• Documented human resources records and maintained the confidentiality of sensitive personal information
• Conducted field survey of network management