JOSHUA ANGASA
Nairobi
Summary
Highly analytical and detail-oriented professional with 6+ years of experience in customer accounts management, business development, and data analysis, seeking a Deal Desk Analyst position. Proven ability to negotiate contracts, analyze data, streamline processes, and ensure compliance. Expertise in driving operational efficiency and contributing to revenue growth within fast-paced environments.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Business Development Lead
Bani Global Logistics Limited
10.2024 - Current
- Developed and implemented comprehensive terms and conditions for refunds, ensuring clarity and consistency
- Expanded operational reach by establishing new shipping routes from Australia and China, significantly increasing service capabilities
- Contributed to a 30% increase in revenue within the first six months by playing a key role in the company's expansion into the clothing industry
- Managed over 350 deliveries, handling more than 1 tonne in weight, while minimizing disruptions and ensuring quality control (with only 2 items damaged)
- Maintained proactive communication with clients, providing timely updates and enhancing transparency, resulting in improved customer satisfaction
Customer Accounts Executive
Aramex International LLC-Kenya
01.2021 - 10.2024
- Managed the full cycle of customer accounts, from onboarding to issue resolution, ensuring a seamless experience and high satisfaction rates
- Negotiated contract terms and pricing agreements, securing favorable outcomes for both the company and the clients
- Proactively addressed and resolved customer inquiries and complaints, achieving a 95% satisfaction rate and fostering long-term client relationships
- Monitored account activities, identifying and addressing potential issues to minimize disruptions and maximize customer retention
Data Entry Specialist
Aramex International LLC-Kenya
06.2019 - 12.2020
- Compiled data and created monthly reports detailing records
- Updated outdated computer systems by converting paper copies via scanning
- Identified and resolved discrepancies, ensuring data accuracy
- Accurately entered data into designated fields within computer systems, including alphanumeric characters, numbers, and dates
- Double-checked all entered data for accuracy against source documents to prevent errors
- Optimized process efficiency by leveraging technical skills, reducing data handling time by 50%
Warehouse Assistant
Aramex International LLC-Kenya
01.2019 - 06.2019
- Efficiently picked and packed orders, ensuring accuracy and timeliness to meet customer demands
- Accurately processed and recorded incoming and outgoing shipments, maintaining precise inventory records
- Conducted thorough inspections of shipments to verify contents and condition, promptly reporting any discrepancies or damages
- Conducted detailed manual inventory counts and quarterly audits to reconcile inbound and outbound records
- Continuously identified and implemented process improvements to boost productivity
Education
Post-Graduate Diploma - Customs Administration
Kenya School Of Revenue Authority
09.2024 - Current
Bachelor of Commerce - Finance
Kenyatta University
09.2018 - 07.2023
High School Diploma - undefined
Ofafa Jericho High School
01.2014 - 12.2017
Skills
Contract Negotiation
Timeline
Business Development Lead
Bani Global Logistics Limited
10.2024 - Current
Post-Graduate Diploma - Customs Administration
Kenya School Of Revenue Authority
09.2024 - Current
Customer Accounts Executive
Aramex International LLC-Kenya
01.2021 - 10.2024
Data Entry Specialist
Aramex International LLC-Kenya
06.2019 - 12.2020
Warehouse Assistant
Aramex International LLC-Kenya
01.2019 - 06.2019
Bachelor of Commerce - Finance
Kenyatta University
09.2018 - 07.2023
High School Diploma - undefined
Ofafa Jericho High School
01.2014 - 12.2017
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