JOSHUA ANGASA

Work History

Bani Global Logistics Limited

Nairobi, Nairobi Province

10.2024 - Current

Successfully managed over 350 deliveries, handling more than 1 tonne in weight, while maintaining efficient operations and minimizing disruptions
Delivered high-quality service with only two items damaged, showcasing exceptional attention to logistics and quality control
Maintained proactive communication with clients, providing timely updates and enhancing transparency, resulting in improved customer satisfaction
Seamlessly managed refunds in accordance with comprehensive terms and conditions that I personally developed, ensuring clarity and consistency
Expanded operational reach by establishing new shipping routes from Australia and Hong Kong, enhancing international logistics capabilities
Balanced affordability and profitability by strategically pricing new shipping routes, offering competitive rates while safeguarding business margins
Identified and addressed operational challenges, streamlining delivery timelines and minimizing delays
Actively incorporated client feedback to refine services, fostering trust and building long-term relationships
Ensured compliance with international shipping regulations, ensuring smooth and efficient cross-border operations
Maintained adherence to industry regulations and safety standards, mitigating operational risks and ensuring safe deliveries
Increased customer satisfaction by providing personalized service and addressing clients'' needs.

Aramex International LLC-Kenya

Nairobi, Nairobi Province

01.2021 - 10.2024

Handled 100 plus customer interactions for the company, including walk-ins, email, phone, and exchanges daily.
Set up new customer accounts and maintained and managed client relationships
Worked to reconcile financial discrepancies by analyzing account information reducing discrepancies to less than 10%.
Helped to manage and resolve billing disputes and collections for e-commerce account clients
Created and enhanced products that fill a niche in the market or allow their clients to remain competitive
Determined product specifications according to several various factors and uses
Consulted market research materials and sales data to ensure that the product remains competitive
Submitted proposals for evaluation by the management team
Provided comprehensive training to new team members on customer account management procedures and best practices.

Aramex International LLC-Kenya

Nairobi, Nairobi Province

10.2019 - 12.2020

Assisted with 100% shipping, receiving, and inventory organization.
Processed incoming items, ensuring accuracy against invoice tallies to eliminate discrepancies.
Conducted detailed manual inventory counts and quarterly audits to reconcile inbound and outbound records.
Managed walk-in customer interactions, effectively addressing inquiries. Maintained a clean and organized work environment, including shelves, inventory areas, and workstations.
Ensured orderliness in the warehouse and overall work area.
Continuously identified and implemented process improvements to boost productivity.
Trained and mentored new warehouse employees.
Conducted biannual stock takes on all warehouse products.

Aramex International LLC-Kenya

Nairobi, Nairobi Province

06.2019 - 12.2020

Compiled data and created monthly reports detailing records
Updated outdated computer systems by converting paper copies via scanning
Identified and resolved discrepancies
Accurately enter data into designated fields within computer systems, including alphanumeric characters, numbers, and dates.
Double-check all entered data for accuracy against source documents to prevent errors.
Optimized process efficiency by leveraging my technical skills, reducing data handling time by 50%.