JOSHUA ANGASA
Nairobi
Summary
Dynamic Customer Accounts Executive with over 5 years of experience in Supply chain management
and customer support, consistently driving operational efficiency and revenue growth
This expertise has significantly contributed to enhanced client engagement and satisfaction.
Demonstrated ability to foster and maintain strong relationships with clients and stakeholders, contributing to a collaborative team environment and overall operational success.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Proprietor/Business Development Lead
Bani Global Logistics Limited
Nairobi, Nairobi Province
10.2024 - Current
- Successfully managed over 350 deliveries, handling more than 1 tonne in weight, while maintaining efficient operations and minimizing disruptions
- Delivered high-quality service with only two items damaged, showcasing exceptional attention to logistics and quality control
- Maintained proactive communication with clients, providing timely updates and enhancing transparency, resulting in improved customer satisfaction
- Seamlessly managed refunds in accordance with comprehensive terms and conditions that I personally developed, ensuring clarity and consistency
- Expanded operational reach by establishing new shipping routes from Australia and Hong Kong, enhancing international logistics capabilities
- Balanced affordability and profitability by strategically pricing new shipping routes, offering competitive rates while safeguarding business margins
- Identified and addressed operational challenges, streamlining delivery timelines and minimizing delays
- Actively incorporated client feedback to refine services, fostering trust and building long-term relationships
- Ensured compliance with international shipping regulations, ensuring smooth and efficient cross-border operations
- Maintained adherence to industry regulations and safety standards, mitigating operational risks and ensuring safe deliveries
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
Customer Accounts Executive
Aramex International LLC-Kenya
Nairobi, Nairobi Province
01.2021 - 10.2024
- Handled 100 plus customer interactions for the company, including walk-ins, email, phone, and exchanges daily.
- Set up new customer accounts and maintained and managed client relationships
- Worked to reconcile financial discrepancies by analyzing account information reducing discrepancies to less than 10%.
- Helped to manage and resolve billing disputes and collections for e-commerce account clients
- Created and enhanced products that fill a niche in the market or allow their clients to remain competitive
- Determined product specifications according to several various factors and uses
- Consulted market research materials and sales data to ensure that the product remains competitive
- Submitted proposals for evaluation by the management team
- Provided comprehensive training to new team members on customer account management procedures and best practices.
Warehouse Assistant
Aramex International LLC-Kenya
Nairobi, Nairobi Province
10.2019 - 12.2020
- Assisted with 100% shipping, receiving, and inventory organization.
- Processed incoming items, ensuring accuracy against invoice tallies to eliminate discrepancies.
- Conducted detailed manual inventory counts and quarterly audits to reconcile inbound and outbound records.
- Managed walk-in customer interactions, effectively addressing inquiries. Maintained a clean and organized work environment, including shelves, inventory areas, and workstations.
- Ensured orderliness in the warehouse and overall work area.
- Continuously identified and implemented process improvements to boost productivity.
- Trained and mentored new warehouse employees.
- Conducted biannual stock takes on all warehouse products.
Data Entry Specialist
Aramex International LLC-Kenya
Nairobi, Nairobi Province
06.2019 - 12.2020
- Compiled data and created monthly reports detailing records
- Updated outdated computer systems by converting paper copies via scanning
- Identified and resolved discrepancies
- Accurately enter data into designated fields within computer systems, including alphanumeric characters, numbers, and dates.
- Double-check all entered data for accuracy against source documents to prevent errors.
- Optimized process efficiency by leveraging my technical skills, reducing data handling time by 50%.
Education
Post-Graduate Diploma - Customs Administration
09.2024 - Current
Bachelor of Commerce - Finance
09.2018 - 07.2023
High School Diploma -
01.2014 - 12.2017
Skills
Bookkeeping
Strategic partnerships
Change management
Supply chain management
Customer relationship management
Adaptability and flexibility
Timeline
Proprietor/Business Development Lead - Bani Global Logistics Limited
10.2024 - Current
Kenya School Of Revenue Authority - Post-Graduate Diploma, Customs Administration
09.2024 - Current
Customer Accounts Executive - Aramex International LLC-Kenya
01.2021 - 10.2024
Warehouse Assistant - Aramex International LLC-Kenya
10.2019 - 12.2020
Data Entry Specialist - Aramex International LLC-Kenya
06.2019 - 12.2020
Kenyatta University - Bachelor of Commerce, Finance
09.2018 - 07.2023
Ofafa Jericho High School - High School Diploma,
01.2014 - 12.2017