Hi, I’m
Joseph Rwanda
TECHNICAL SALES ENGINEERING
Nairobi
Summary
Proven Technical Sales Engineer from KRYSTAL EAST AFRICA LIMITED, adept in sales process optimization and relationship building, significantly enhanced market presence and customer satisfaction. Leveraged competitive analysis and consultative sales techniques to exceed sales quotas, demonstrating exceptional teamwork and problem-solving abilities. Achieved substantial revenue growth through strategic planning and effective communication.
Overview
4
years of professional experience
Work History
KRYSTAL EAST AFRICA LIMITED
Technical Sales Engineer
01.2022 - Current
Job overview
- Developed comprehensive proposals for complex projects, showcasing the value of our technical solutions in meeting client objectives.
- Contributed to product development by gathering valuable feedback from customers on desired features and improvements.
- Supported marketing initiatives by providing subject matter expertise on products and technology trends for content creation.
- Streamlined internal processes for better efficiency, resulting in faster response times for client inquiries.
- Expanded market presence by identifying new business opportunities and establishing partnerships with industry leaders.
- Served as a trusted advisor to clients on technology selection decisions, providing objective recommendations based on their specific requirements.
- Enhanced company reputation within the industry through participation in trade shows, conferences, and other networking events.
- Provided exceptional pre-sales support, guiding customers through the evaluation process and addressing any concerns or questions.
- Delivered detailed product demonstrations, highlighting unique features and benefits to prospective customers.
- Collaborated with engineering teams to develop innovative products that addressed specific customer pain points.
- Secured high-value contracts by effectively negotiating pricing and contract terms with clients.
- Reduced customer churn rate by proactively identifying potential issues and offering targeted solutions before problems escalated.
- Partnered closely with project management teams to ensure smooth handoffs between pre-sales activities and implementation phases.
- Exceeded sales quotas consistently by utilizing effective lead generation strategies and maintaining strong relationships with existing clients.
- Strengthened relationships with key clients through consistent communication and proactive problemsolving.
- Conducted market research to identify new opportunities and target markets.
- Led technical training sessions for both internal team members and clients, ensuring a thorough understanding of product capabilities.
- Optimized sales pipeline management, leading to improved forecasting accuracy and resource allocation.
- Increased customer satisfaction by providing tailored technical solutions to meet client needs.
- Generated significant revenue growth through the development and implementation of strategic sales plans.
- Stayed current on industry trends and competitor offerings to maintain a strong competitive edge in the market.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Managed technical integration, systems engineering program management, customer support and program management.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Used effective data analysis and sales strategies to increase win prospect buy-in and demonstrate system benefits.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Designed and delivered product training for clients.
- Captured opportunities for additional sales during project implementation and rollout with existing accounts.
- Attended trade shows and seminars to promote products and network with industry contacts.
- Wrote detailed technical documentation for company products.
- Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions.
- Created product training plans centered on customer success and satisfaction.
- Responded to specific customer requests, including RFP responses and industry-specific solutions.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Tracked sales data for analysis and forecasting.
- Worked closely with sales team on understanding customer requirements, promoting products and delivering sales support.
- Contributed additional revenue to sales plans through resale opportunities.
- Assisted customers in troubleshooting product issues and provided timely technical support.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Helped team implement successful sales strategies for complex engineering projects.
- Configured and modified product systems to meet customer-specific needs.
- Developed and implemented product marketing plans to reach target customers.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Presented technical presentations to clients to explain product features and benefits.
- Utilized creative problem-solving skills to overcome technical challenges in the sales process.
- Worked with customers and engineering team to determine equipment needs and system requirements.
- Organized product demonstrations and trial installations of equipment to promote products.
- Supported market research, metrics and requirements development and risk management.
- Provided input for overall bookings forecasts for assigned accounts.
- Provided sales forecasts for product sales opportunities within assigned accounts.
- Developed and implemented pursuit plans for opportunities within assigned key accounts.
- Submitted booking forecasts, monthly highlights and CRM entries.
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Oversaw detailed program rollout from initiation to production and sustainment.
- Suggested ideas for product evolution and new product variants.
- Liaised with assigned accounts to foster relationship development.
- Analyzed market trends, competitor performance and product strengths.
- Identified and supported resale opportunities to achieve sales plans.
- Recommended and developed CMC teams to support individual pursuits.
Mustek East Africa Limited
ERP Consultant
10.2020 - 12.2021
Job overview
- Enhanced ERP system efficiency by implementing process improvements and customizations.
- Conducted thorough testing before implementation, minimizing potential disruptions to daily operations during rollouts.
- Troubleshot and resolved complex technical issues in a timely manner, maintaining high levels of system uptime and end-user satisfaction.
- Provided ongoing support to users post-implementation, addressing any questions or concerns as they arose.
- Designed and developed custom reports for management, improving strategic decision-making capabilities.
- Met project goals on time and within budget constraints by managing implementation project activities, adhering to deployment standards and monitoring project schedules.
- Integrated Plex, SAP, Oracle, Microsoft Dynamics and other ERP systems to connect with applications and data sources.
- Played a pivotal role in data migration projects, ensuring accuracy and consistency across multiple platforms while also minimizing downtime during transitions.
- Implemented new ERP systems based on accounting requirements and user needs, assisting with system builds, testing and deliverables.
- Taught end users to navigate ERP system by developing and presenting training sessions.
- Delivered individualization by working with clients to gather business requirements.
- Coordinated data conversion with internal and customer resources.
- Assisted customers with assessing and defining key business processes, policies and procedures.
- Managed customer expectations and relationships through easily understood explanations and clear communication.
- Supported smooth launch and user experience through functional end user testing and interface testing.
- Identified and resolved defects by developing test strategies, testing tools and test scripts.
- Coordinated data conversion activities with internal and customer resources.
- Aided marketing initiatives by contributing technical and marketing content.
- Led training sessions for end-users, increasing user adoption of new ERP systems and features.
- Identified opportunities for system improvements by conducting regular gap analysis between current operations and desired outcomes.
- Analyzed business processes to identify inefficiencies, recommending targeted enhancements that led to measurable improvements in performance metrics.
- Developed comprehensive documentation for all implemented changes, enabling efficient knowledge transfer among team members.
- Delivered customized training programs tailored to individual department needs, fostering a more knowledgeable workforce capable of leveraging the full potential of the ERP platform.
- Streamlined business processes for increased productivity through ERP system optimization.
- Participated in vendor selection processes, evaluating proposed solutions based on organizational needs and costeffectiveness.
- Managed cross-functional teams to ensure successful completion of ERP projects on time and within budget.
- Implemented best practices in change management to ensure successful adoption of new technologies throughout the organization.
- Reduced manual data entry efforts by automating key processes within the ERP system.
- Contributed to the development of long-term IT strategies, aligning business objectives with technology solutions that ultimately enhanced overall operational efficiency.
- Collaborated with stakeholders to gather requirements, ensuring the seamless integration of new modules into existing workflows.
- Improved financial reporting capabilities by configuring and integrating advanced analytics tools into the ERP system.
- Offered input for complex documents to support client-ready final versions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Collaborated with upper management to drive strategy and implement new processes.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Optimized inventory management with accurate demand forecasting and automated replenishment processes using the ERP system.
Education
KABARAK UNIVERSITYNakuru, Nakuru District, Kenya
Bachelor of Science from BUSINESS AND INFORMATION TECHNOLOGY
04.2001
Skills
Sales Training
Sales process optimization
Product Demonstration
Solution selling
Competitive Analysis
Territory Management
Proposal Writing
Relationship Building
Consultative Sales Techniques
Field consulting
Sales team support
Organization skills
Customer Support
Technical Troubleshooting
Sales Proposals
Team Collaboration
Formal presentation skills
MS Outlook proficiency
Microsoft Office Suite
Performance Tracking
Sales process engineering
Compliance reviews
Pipeline Management
Sales closing
Market Trends
Technical Documentation
Requirements management
CRM Software
Needs analysis
Proposal Development
Program management expertise
Product Development
Account Servicing
Price Structuring
Sales Transactions
Competitor research
Technical consulting
Persuasive
Cost Estimations
Lifecycle Management
Sales Support
Organizational Skills
Time Management
Teamwork and Collaboration
Problem-Solving
Sales funnel management
Problem-solving abilities
Value Proposition Development
Sales strategy
Sales Presentations
Excellent Communication
Decision-Making
Sales Reporting
Self Motivation
Product Knowledge
Time management abilities
Adaptability and Flexibility
Effective Communication
Active Listening
Sales strategy development
Pricing strategy
Team building
Attention to Detail
Problem-solving aptitude
Customer Relationship Management
Customer Needs Assessment
Adaptability
Strategic Planning
Analytical Thinking
Sales Cycle Management
Cold-calling
Documentation
Analytical Skills
Task Prioritization
Interpersonal Skills
Client acquisition
Professionalism
Reliability
Account Management
Strategic Partnerships
Continuous Improvement
Interpersonal Communication
Business Development
Equipment Troubleshooting
Lead Generation
Market Analysis
Upselling techniques
Pre-sales support
Accomplishments
- Contributed to Krystal East Africa Limited winning Honeywell's "Partner of the Year" award in the PSS Category for Sub-Saharan Africa, showcasing exceptional performance in delivering productivity solutions and services.
- Established new accounts to increase annual revenue, identifying potential customers and presenting product solutions.
- Played a key role in Krystal East Africa Limited recognition as a top partner by Honeywell and Mart at their annual celebration event, contributing to the company's success in transport and logistics, retail, and emerging partner categories across East Africa.
- Contributed to the successful launch and integration of new Honeywell products, enhancing the company's offerings and competitive edge in the market.
Additional Information
REFEREES;
1. Marvin Hezron
Solutions Architect East and West Africa, Honeywell
Marvin.Anindo@Honeywell.com | +254112970257
2. Keith Anditi
Senior Sales Engineer - East Africa (EA), Zebra Technologies
keith.anditi@zebra.com | +254720867383
3. Shalom Onyibe
Country Chief Information Security Officer (CCISO), United Bank for Africa (UBA) Kenya
onyibe.shalom@gmail.com | +25471973882
Timeline
Technical Sales Engineer
KRYSTAL EAST AFRICA LIMITED
01.2022 - Current
ERP Consultant
Mustek East Africa Limited
10.2020 - 12.2021
KABARAK UNIVERSITY
Bachelor of Science from BUSINESS AND INFORMATION TECHNOLOGY
04.2001