Joseph Mjaw Gombe
Mombasa ,Kenya
Summary
Dynamic Operations Manager with a proven track record at Sandy Carriers Ltd, excelling in process optimization and team leadership. Spearheaded initiatives that enhanced operational efficiency and customer satisfaction. Adept at logistics coordination and compliance monitoring, I foster strong relationships with clients while driving strategic planning to achieve business goals.
Self-motivated Operations Manager successful in collaborating with consultants, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
21
21
years of professional experience
2008
2008
years of post-secondary education
Work History
Operations Manager
Jawdy Adventures Ltd
Mombasa
12.2023 - Current
- Coordinated daily operations for logistics and transportation processes.
- Managed inventory levels to ensure optimal supply chain efficiency.
- Supervised staff performance and provided training on operational procedures.
- Ensured compliance with safety regulations and company policies.
- Developed schedules to optimize resource allocation and productivity.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
Operations Manager
Sandy Carriers Ltd
Mombasa, Kenya
01.2010 - 06.2024
- Managed daily operations to ensure efficient workflow and resource allocation.
- Developed and implemented process improvements to enhance operational efficiency.
- Coordinated logistics and transportation schedules for timely deliveries.
- Oversaw inventory management to maintain optimal stock levels.
- Led training programs for new staff on operational procedures and safety protocols.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Monitored compliance with industry regulations and company policies.
- Evaluated vendor performance to optimize supply chain partnerships.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Oversaw financial management, budget management, accounting and payroll activities.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
- Formed and sustained strategic relationships with clients.
Operations Assistant
Swift motors Ltd (k)(Tz)
Mombasa / Dar es Salaam, Kenya
01.2005 - 09.2005
- Coordinated daily operations to support efficient workflow and team collaboration.
- Managed inventory records using company-specific software for accurate stock tracking.
- Assisted in scheduling and coordinating meetings for departmental staff and management.
- Conducted regular audits of operational procedures to ensure compliance with company standards.
- Supported training initiatives by preparing materials and onboarding new employees effectively.
- Collaborated with cross-functional teams to streamline communication and improve processes.
- Resolved customer inquiries by providing information and directing them to appropriate resources.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Resolved customer inquiries promptly while maintaining a high level of customer satisfaction.
- Organized and filed important company documents, spreadsheets and reports.
- Responded to client queries and maintained strong relationships with vendors.
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Supervised day-to-day facility operations in accordance with set policies and guidelines.
- Ensured that all safety protocols were followed during day-to-day operations.
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Organized and maintained records of daily transactions and other operational data.
- Monitored inventory levels, tracked orders and assisted with purchasing decisions.
- Assisted with the development of processes and procedures related to operations management.
- Trained new staff members on company policies related to operations management.
- Worked closely with other departments such as sales, marketing, finance, to ensure smooth operations.
- Planned routine operations and special projects under direction of operations manager.
- Developed customer service policies, procedures and standards for operational teams.
- Assisted management in making important decisions by collecting, organizing, and modeling data.
- Maintained accurate records of financial transactions related to operations activities.
- Coordinated the delivery of products or services to customers in a timely manner.
- Assisted in developing and implementing operational strategies to ensure efficient operations.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Reviewed and updated existing operational policies and procedures regularly.
- Scheduled appointments, meetings, and interviews for employees and clients.
- Assisted in contract negotiation and management with vendors and partners.
- Monitored supplier performance, ensuring compliance with contracts.
- Supported sales team with operational insights and assistance in closing deals.
- Supported budget planning and expense tracking to maintain financial health.
- Streamlined processes through the introduction of new technologies.
- Managed database updates and maintenance for operational accuracy.
- Coordinated travel arrangements and accommodations for executive team.
- Maintained positive working relationship with fellow staff and management.
Education
Diploma in Computer Science
Mombasa , KenyaComputing
Mombasa Polytechnic
Mombasa, Kenya 01.2002 - 11.2004
Skills
- Process optimization
- Logistics coordination
- Inventory management
- Compliance monitoring
- Customer relationship management
- Team leadership
- Strategic planning
- Conflict resolution
- Employee training
- Customer relationship management (CRM)
References
References available upon request.
Timeline
Operations Manager
Jawdy Adventures Ltd
12.2023 - Current
Operations Manager
Sandy Carriers Ltd
01.2010 - 06.2024
Operations Assistant
Swift motors Ltd (k)(Tz)
01.2005 - 09.2005
Computing
Mombasa Polytechnic
01.2002 - 11.2004
Diploma in Computer Science