JOSEPH KOKA KAEMA
Summary
Regional Sales Account Manager driving enterprise and SME revenue through cloud, cybersecurity, connectivity services, and managed solutions. Builds strategic account plans, leads contract negotiations, and manages forecasts and pipeline reporting to support regional growth. Strengthens retention and customer satisfaction by coordinating onboarding, service delivery, and long-term client relationships across the Coast Region.
Overview
16
16
years of professional experience
Work History
Regional Sales Account Manager
Simbanet Kenya
06.2024 - 07.2025
- Drive regional revenue growth through acquisition and management of enterprise, SME, and corporate accounts.
- Develop and execute sales strategies aligned with organizational revenue and profitability objectives.
- Manage strategic customer relationships, ensuring high retention and customer satisfaction levels.
- Promote enterprise connectivity, cloud, cybersecurity, managed services, and digital transformation solutions.
- Lead contract negotiations, proposal preparation, and solution presentations for prospective clients.
- Monitor market trends, competitor activities, and customer requirements to identify growth opportunities.
- Maintain accurate sales forecasts, pipeline reporting, and account plans using CRM tools.
- Coordinate service delivery and support teams to ensure successful customer onboarding and project implementation.
- June 2024- July 2025
Digital Legend (Regional Sales Account Manager – Coast Region)
Echotel International (K) Ltd
08.2019 - 11.2023
- Consistently exceeded sales and revenue targets across the Coast Region.
- Expanded market share through strategic client acquisition and retention initiatives.
- Managed cybersecurity, connectivity, and managed service accounts for enterprise customers.
- Produced market intelligence reports supporting commercial and strategic decisions.
- Collaborated with marketing teams to execute successful campaigns and brand visibility initiatives.
- Managed Wholesale IP Capacity accounts and optimized client network utilization.
- Strengthened customer satisfaction through proactive account management and solution delivery.
- Aug 2019 - 30 Nov 2023
Regional Sales Account Manager – Coast Region
Frontier Optical Networks
01.2016 - 01.2018
- Managed key accounts and consistently exceeded assigned revenue targets.
- Implemented strategic account development plans that increased customer acquisition.
- Led sales campaigns and generated qualified business opportunities.
- Conducted market research and competitor analysis to support commercial growth.
- 2016 - Apr 2018
Regional Sales Account Manager – Coast Region
Simbanet Company Limited
01.2015 - 01.2016
- Managed enterprise accounts and developed new business opportunities.
- Promoted cloud, connectivity, and managed ICT services.
- Analyzed customer requirements and delivered customized solutions.
- Contributed to increased sales performance and regional market penetration.
- 2015 - 2016
Technical System Administrator
Geoken Construction Company Limited
01.2010 - 01.2014
- Managed servers, network infrastructure, and IT security systems.
- Provided technical support and ensured high system availability.
- Implemented system upgrades and infrastructure improvements.
- Trained junior staff and supported IT operations across departments.
- 2010 - 2014
Education
Bachelor of Business Information Technology (BBIT) -
Kenya Methodist University
Certificate - Information Technology
Jeffries (JKUAT Branch)
undefined
Kari Mwailu Primary and Boarding School
undefined
Mbooni Boys High School
01-2005
Skills
Enterprise sales & business development
Key account management
Strategic relationship management
Revenue growth & market expansion
Contract negotiation & tender management
Sales forecasting & pipeline management
Market intelligence & competitive analysis
CRM & ERP systems
ICT & telecommunications solutions
Microsoft Office Suite (O365)
Timeline
Regional Sales Account Manager
Simbanet Kenya
06.2024 - 07.2025
Digital Legend (Regional Sales Account Manager – Coast Region)
Echotel International (K) Ltd
08.2019 - 11.2023
Regional Sales Account Manager – Coast Region
Frontier Optical Networks
01.2016 - 01.2018
Regional Sales Account Manager – Coast Region
Simbanet Company Limited
01.2015 - 01.2016
Technical System Administrator
Geoken Construction Company Limited
01.2010 - 01.2014
undefined
Mbooni Boys High School
undefined
Kari Mwailu Primary and Boarding School
Certificate - Information Technology
Jeffries (JKUAT Branch)
Bachelor of Business Information Technology (BBIT) -
Kenya Methodist University