Joseph Irungu Kung'u

• Maintained high standards of customer service by building relationships with clients.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Preparation of payment vouchers

Drafting payment instructions of dependents' school fees and upkeep.

Analysis of quotation and other procurement documents.

Writing cheques and customer service

Processing of PAYE.

Processing of exit forms and discharge forms of exiting members.

• Educated players about game rules as needed, clarifying any ambiguities or misunderstandings in an approachable manner.
• Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
• Participated in ongoing professional development opportunities, staying current on industry trends and best practices for superior job performance.
• Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.

• Voter identification and verification using kenya integrated electronic management systems(KIEMS)
• Stamping and issuing ballot papers to verified registered voters.
• Counting votes at the polling station.
• Facilitated efficient communication between polling station staff members, resulting in a coordinated team effort throughout the voting process.