JOSEPHINE NJOROGE
Summary
Experienced leader with twelve years of business, project, and product management in the MEA. Strong background in guiding teams, managing large-scale projects with 1M + USD budget, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Program Manager - Africa
Codebase Technologies
11.2022 - Current
- Lead and manage a team of project managers and technical delivery managers and ensure successful delivery of projects in Africa.
- Manage multiple strategic projects with multiple sub-projects or workstreams.
- Develop strategic plans, setting clear objectives and achievable milestones for the team, driving successful implementation of projects within 6 months.
- Ensure regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
- Deliver high-quality results by setting performance metrics, resolving technical and operational concerns and monitoring progress against plans.
- Champion best practices in project management, fostering a culture of continuous improvement.
- Increase customer satisfaction through effective communication of goals and expectations.
- Leverage technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Participate in pilot tests and revised programs based on feedback and results.
- Develop detailed plans based on broad guidance and direction.
Senior Product Manager
4th Generation Capital
04.2022 - 11.2022
- Created and managed product roadmaps in line with the company's strategic goals, ensuring they have known customer and business value.
- Worked with on-boarded partners to increase product value in the market.
- As part of an agile team, coordinated and prioritized product features depending on business needs and ensured that they met business requirements.
- Ensured that the overall combination of services provided to the customer was constantly improved to maximize usability, market penetration, growth, and profitability through enhanced experience.
- Identified and automated manual processes to reduce man-hour costs while increasing efficiency and productivity.
- Improved user experience by collaborating closely with design and development teams on UI/UX enhancements.
- Mentored junior Product Managers in effective project management techniques and industry best practices.
- Drove go-to-market plans together with cross-functional teams for product releases, coordinating marketing efforts to raise brand awareness and generate leads.
- Championed customer feedback loops to continuously refine products according to evolving customer requirements.
- Ensured regulatory compliance by working closely with legal departments on necessary documentation and approvals.
Product Manager - Agency Banking
Software Group
07.2019 - 03.2022
- Responsible for product development and the future growth of Agency Banking by understanding the market and how the product adds value to the end-users.
- Commercialized Agency Banking SAAS model through partnership development to increase product value in the market.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Prioritized roadmap in order to achieve product goals and metrics.
- Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Spearheaded the creation of detailed user guides for enhanced usability of newly launched products.
Project Manager
Software Group
01.2014 - 06.2019
- End to end management of implementation of Software Group and partner products, from project planning phase to go-live.
- Developed comprehensive risk management plans and coordinated with cross-functional teams to resolve project issues and mitigate risks, minimizing project delays and unexpected challenges.
- Established effective communication among team members and stakeholders for enhanced collaboration and successful project completion using project management tools such as JIRA and confluence.
- Increased customer satisfaction by implementing efficient project management strategies and communication practices.
- Enforced quality on solution implemented and met project deadlines without sacrificing build quality.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability and alignment with project goals.
- Managed change control procedures, in collaboration with project stakeholders.
- Managed onsite training and support during implementation/ UAT period aimed at preparing staff for the new system.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Facilitated smoother project transitions, ensuring thorough documentation and effective handovers.
Business Analyst
Software Group
01.2011 - 12.2013
- Conducted comprehensive requirement analysis to develop tailored solutions addressing business requirements and challenges.
- Translated client requirements into functional and technical specification documents, from which the solution is designed and developed.
- Worked with system developers to ensure business requirements have been met.
- Supported projects from design through to delivery with ongoing management of the development process.
- Quality control.
- Supported presales with sales proposals outlining solutions that are required by the clients.
- Conducted in-depth competitor analysis to identify market gaps and new business opportunities for the company, enabling strategic expansion efforts.
Support and Implementation Engineer
Craft Silicon
10.2007 - 01.2010
- Planned and scheduled implementation plans with project team members before the project kickoff
- Served as primary point-of-contact for troubleshooting inquiries from both internal team members and clients.
- Reduced downtime and improved overall system performance by conducting regular maintenance checks and implementing necessary updates.
- Conducted thorough testing and validation of implemented solutions, ensuring optimal performance and minimizing potential issues.
- Inspected changes during user acceptance testing.
- Developed strong relationships with clients, leading to high customer satisfaction rates and repeat business.
- Proactively identified areas for improvement within the products, leading to enhanced product usage and customer satisfaction.
- Supported clients throughout the post-implementation phase, addressing any concerns or issues quickly and effectively.
- Managed multiple projects simultaneously, proving adept at prioritizing tasks to maximize time efficiency without sacrificing quality or attention to detail.
IT Support
Nairobi Securities Exchange
03.2007 - 09.2007
- Provided user support at the IT help desk in both software and hardware issues and IT-related issues.
- Participated in the running of the IT office through correspondence with IT servicing companies and contractors.
- Daily transaction processing of the Automated Trading System (ATS) by opening and closing trading sessions and generating reports for analysis.
- Streamlined incident response times, establishing an efficient ticketing process for IT support queries.
- Coordinated IT support team to quickly resolve technical issues, maintaining a high level of user satisfaction.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in the field of IT support consulting.
IT Support
Uchumi Supermarkets
01.2002 - 12.2003
- Trained users on how to use the POS system.
- Provided level 1 IT support to non-technical internal users through desk-side support services.
- Maintained the ticketing system for IT support requests, optimizing response times and improving user satisfaction.
- Ensured timely resolution of technical issues through diligent system monitoring and prompt reporting to IT supervisor when needed.
- Delivered high-quality customer service by addressing user concerns promptly and professionally, maintaining a strong reputation in for IT support.
Education
MBA - Business Administration specialized in Strategic Management
Jomo Kenyatta University of Agriculture And Technology
09.2015
BSc - Information Technology
Jomo Kenyatta University of Agriculture And Technology
09.2007
Skills
- Project Coordination and Management
- Strategic Planning
- Process Improvement
- Team leadership and direction
- Remote Team Management
- Training and Development
- Budgeting and Resource Management
- Partnership Development
- Stakeholder Management
- Change Management
- Risk Analysis and Management
- Product Development
Accomplishments
- Upsold digital channels for Codebase Technologies up to USD 600,000 per annum by identifying growth opportunities for institutions based on market opportunities and the institution's specific short-term and long-term business strategy.
- Achieved optimization of asset financing product processes at 4G Capital, from partner acquisition to client onboarding, loan management, and loan collection. I boosted product revenue from 90 million to 140 million in two months. Revenue grew by 60% for the first time in 9 months.
- A key member of a team that collaborated with Forrester Consulting Company to conduct an independent Total Economic ImpactTM (TEI) study and examine the potential return on investment (ROI) enterprises could realize by deploying the Software Group's Agency Banking Solution. The purpose of the study was to educate financial institution decision-makers about the potential financial impact of the Agency Banking Solution on their organizations. (https://www.softwaregroup.com/insights/whitepapersreports/detail/forrester-consulting-total-economic-impact-study369-three-year-roi-from-agency-banking).
- I was instrumental in the successful launch of a new product line for shared services Agency Banking from concept creation, design, development, and implementation, based on market research and identifying customer needs.
- Awarded Most Collaborative Project Manager 2017 and Project of the Year Award 2nd Position 2016 at Software Group.
- Collaborated with a team of five managers from Financial Sector Deepening - Kenya to successfully design, develop, and implement a mobile solution for savings groups. The mobile solution is in use by more than 1,000 savings groups across the globe.
- I was awarded full funding to participate in the 17th Microcredit Summit in Merida, Mexico as a key speaker on the topic “How the use of mobile solutions using low-cost mobile phones within savings groups can equip illiterate or low literate facilitators and savings group members reduce delivery costs and improve quality of services”. The summit was based on ‘Technology-Enabled Financial Inclusion Solutions’.
- Achieved the honor of first best project implementation for Malawi Rural Finance Corporation within budget and time at Craft Silicon.
Volunteer Experience
Board member at Household of Love Foundation, working with the foundation to offer economic empowerment for girls and women in slum dwellings through table banking, capacity building, training, and mentorship. http://householdoflovecentre.org/
Languages
Swahili
Native language
English
Proficient
C2
French
Intermediate
B1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program Manager - Africa
Codebase Technologies
11.2022 - Current
Senior Product Manager
4th Generation Capital
04.2022 - 11.2022
Product Manager - Agency Banking
Software Group
07.2019 - 03.2022
Project Manager
Software Group
01.2014 - 06.2019
Business Analyst
Software Group
01.2011 - 12.2013
Support and Implementation Engineer
Craft Silicon
10.2007 - 01.2010
IT Support
Nairobi Securities Exchange
03.2007 - 09.2007
IT Support
Uchumi Supermarkets
01.2002 - 12.2003
MBA - Business Administration specialized in Strategic Management
Jomo Kenyatta University of Agriculture And Technology
BSc - Information Technology
Jomo Kenyatta University of Agriculture And Technology
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