Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Certification
Interests
Work Preference
swimming, praising,praying,assisting the needy and the venerable e. children women youths and elder
Timeline
CustomerServiceRepresentative
JOSEPHINE   NGANGA

JOSEPHINE NGANGA

Counselor Psychologist
Mombasa,kenya

Summary

Experienced and compassionate counselor with over 17 years of experience providing therapeutic support across a range of settings, including individual, group, and family counseling. Skilled in developing tailored treatment plans, managing complex cases, and fostering lasting client relationships."

  • Successfully managed therapeutic caseload of over 100 clients annually, delivering tailored counseling services and interventions.
  • Specialized in trauma recovery and supported clients through life transitions, abuse recovery, and addiction recovery.
  • Led counseling groups for young adults, focusing on mental health awareness and coping strategies, improving participant self-reported well-being by 35%.
  • Developed and facilitated community mental health workshops that reached over 200 individuals annually, helping raise awareness of mental health issues.
  • Provided individual and group therapy for clients dealing with anxiety, depression, and substance use disorders. Developed evidence-based treatment plans and worked in collaboration with a multidisciplinary team to ensure holistic care.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Psychological Counselor

Ministry of Health
Mombasa, Kenya
05.2011 - Current
  • Demonstrated cultural competence and sensitivity in addressing diverse client populations, tailoring counseling approaches to meet their unique needs.
  • Collaborated with psychiatrists or other medical professionals when necessary to coordinate medication management for clients requiring pharmacological intervention.
  • Maintained strict adherence to ethical guidelines outlined by the American Psychological Association, ensuring client confidentiality and professional integrity.
  • Established rapport with clients, creating a safe and supportive environment conducive to effective therapeutic interventions.
  • Developed workshops and psychoeducational materials for clients, families, and the community at large, increasing mental health awareness.
  • Assessed client needs and provided appropriate referrals for additional services, promoting holistic care.
  • Built strong relationships with local resources and agencies, facilitating seamless client referrals for additional support services when necessary.
  • Conducted ongoing evaluation of therapeutic interventions, adjusting treatment plans as needed to facilitate optimal outcomes for each individual client.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans for clients, ensuring optimal outcomes.
  • Engaged in ongoing professional development activities to stay current on industry best practices and enhance clinical skills.

Peace and Justice Maintenance

Ambassandors of Peace in Africa
01.2013 - 12.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

H I V , Testing and Counselling

Hope World Wide
Mombasa, Mombasa District
09.2007 - 04.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.

Girl Child and Women Empowerment

Phoenix Woman
Mombasa, Mombasa District
03.2006 - 12.2009
  • eCollaborated with multidisciplinary teams to develop comprehensive treatment plans for children and adolescents.
  • Increased understanding of mental health issues among youth with educational workshops.
  • Contributed to multidisciplinary teams, offering insights to improve holistic care approaches for youth.
  • Provided supervision to junior staff members, offering mentorship and guidance on best practices for working with children and teenagers.
  • Pioneering introduction of sanitary pads in school going girls in Kenya (Kilifi Bamba and Gaze districts) increasing girls joining form one in two years, to 200%
  • Conducting women achievers night awarding the best women for their achievement , creating opportunity for them to interact with prominent women leaders in Kenya eg.Honourable Justice Njoki ndungu, Hon. Charity Ngilu ,Hon. Aida Odinga and Hon Ann Amadi.
  • Career guidance . Hiv prevention , Tb infection prevention and Antiretroviral adherence(A.R.T) Nutrition support, counselling and other medication.
  • Enhanced coping mechanisms of youth, employing evidence-based therapeutic techniques.
  • Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties.
  • Supported families in crisis through effective case management and counseling services.
  • Provided key emotional support to special needs youth.
  • Strengthened community ties by organizing events that encouraged family participation.
  • Worked with group of youth at-risk to assist with societal reintegration after prolonged institutionalization.
  • Worked with 1000 at-risk youth to assist with societal reintegration after prolonged institutionalization.
  • Used digital and machines to prepare statistical reports, case summaries and correspondence.

Sales and Marketing Representative

Coastal Bottlers Ltd (Coca-cola Company)
Mombasa, Kenya
02.2002 - 07.2006
  • Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
  • Built local sales and marketing plan for each targeted district within defined territory.
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
  • Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
  • Streamlined sales processes by utilizing CRM software, improving efficiency and time management skills.
  • Identified and developed key operations and influencer relationships within targeted districts.
  • Supported implementation of contests, events and other initiatives to build presence and reputation.
  • Coordinated family visits, medical appointments and therapy sessions for six groups of youth residents.
  • Successfully placed over 1000 children and young adults into supervised programs.
  • Worked with different groups of youths at-risk to assist with societal reintegration after prolonged institutionalization.

Education

GED -

Jesilo Consultancy
Mombasa District, Kenya
03.2024 - 03.2024

Associate of Arts - Accredited Counsellor

Kenya Counselors And Psychological Association
Nairobi Kenya
02.2024 - 05.2024

Bachelor of Arts - Higher Diploma in Couselling Pyschology

Kenya Institute of Professional Counselling
Mombasa Campus
04.2001 -

GED -

Ministry of Medical Services {NASCOP} And NLTP
Mombasa
07.2024 - 09.2024

GED -

Coca-cola East Africa And Islands
Mombasa Kenya
04.2001 -

GED -

Coca -cola East Africa M.I.T 2002
Kenya
04.2001 -

Skills

Public speaking and workshop

Accomplishments

  • In the year 2024 in collaboration with the ministry of education and Mombasa county contacted school mentorship program were we reached over nine schools with an average of 70stunedts per school which was successful. Majority of the form fours are sitting for their exams regardless of their condition..
  • In the year 2020-2021 i participated successful in Covid-19 pandemic supporting health workers in mombasa county and general public through media and Radio station in different accession's and circumstances helping them to deal with anxiety, fear,confusion and mental wellness in collaboration with Haki yetu Kenya and Catholic archdiocese of mombasa with Lwanga community
  • I have instituted a foundation to continue empowering youth and student on career issues , mental wellness and psychological support and rational thinking.
  • Collaborated with team of world vision in the development of introducing sanitary pads in Kilifi, Bamba and Ganze district, which was very successful with a turnout of 200%of the number of young girls who joined form one in two years time.(2007-2009)
  • That was a significant change which was visible and adopted by Kenyan parliamentarians and other leaders in the country ,including other NGO's and CBO's in the country.
  • In collaboration with the community under ambassadors of peace in Africa CBO and Majengo fire station community and the regional commander of the Coast region {Mr. Nelson Marwa}( 2013-2014)I mediated peace and community empowerment which brought to an end killing in Majengo and fire station which brought the peace that is enjoyed in the two territories to date.
  • With supportive supervision of kenya medical.cops in the community we conducted a successful TB awareness in old town through Engilani which was successful and well covered by Kenyan media.
  • We also contacted a drug and substance walk in old town which brought awareness to the community on how to manage IDU{injectable drug users } Enhanced the HIV infection prevention reducing deaths by 50%.that was between 2011-2014. in cooperation with Muhuri Kenya and Mpower limited women.
  • Successfully in the year 2005-2007 organized women achievers award in conjunction with phoenix women were we empowered women on leadership skills and awarded them in different categories and also created opportunities to interact with some of the prominent women leaders in the county.

Affiliations

  • Society of Human Resource Management
  • Lions Club
  • Rotary International
  • Mombasa Kenya Red cross
  • Josephine Ndinda foundation.

Additional Information

i am God fearing ,honesty, faithful, hardworking ,go getter,committed to what i do.

work under minimum supervision .or none'

I advocate social psychological emotional justice.

I love taking responsibility.



Certification

CERTIFIED K C P A

Interests

MAKING FRIENDS $TRAVELLING MEDITATION ETITEITING

Work Preference

Work Type

Part TimeFull Time

Work Location

On-Site

Important To Me

Flexible work hoursHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leavePaid time offCareer advancementWork-life balance

swimming, praising,praying,assisting the needy and the venerable e. children women youths and elder

I love water and can take long hour's in the water 

I love singing in morning  or when in prayer mood

I have a soft heart all vulnerable people

Timeline

GED -

Ministry of Medical Services {NASCOP} And NLTP
07.2024 - 09.2024

GED -

Jesilo Consultancy
03.2024 - 03.2024

Associate of Arts - Accredited Counsellor

Kenya Counselors And Psychological Association
02.2024 - 05.2024

Peace and Justice Maintenance

Ambassandors of Peace in Africa
01.2013 - 12.2015

Psychological Counselor

Ministry of Health
05.2011 - Current

H I V , Testing and Counselling

Hope World Wide
09.2007 - 04.2011

Girl Child and Women Empowerment

Phoenix Woman
03.2006 - 12.2009

Sales and Marketing Representative

Coastal Bottlers Ltd (Coca-cola Company)
02.2002 - 07.2006

Bachelor of Arts - Higher Diploma in Couselling Pyschology

Kenya Institute of Professional Counselling
04.2001 -

GED -

Coca-cola East Africa And Islands
04.2001 -

GED -

Coca -cola East Africa M.I.T 2002
04.2001 -
JOSEPHINE NGANGACounselor Psychologist