Summary
Overview
Work History
Education
Skills
References
Training
Personal Information
Personal Objectives
Timeline
BusinessAnalyst

JOSEPHINE MERCY AUMA WEBERE

Nairobi

Summary

Detail-oriented Telesales Representative with expertise in managing sales orders and enhancing customer satisfaction. Proven ability to communicate effectively with teams and resolve client concerns promptly.

Overview

9
9
years of professional experience

Work History

Telesales Representative

Dormans Coffee Limited
02.2022 - Current
  • Manage entry and processing of sales orders.
  • Assisting the sales representatives in preparing and sending quotations to clients as assigned.
  • Managing and growing and fulfilling telesales orders or requests received electronically or walk in clients.
  • Coordinate with sales representatives and merchandisers in ensuring all orders are received are processed timely.
  • In coordination with accounts, ensure all sales representatives or concerned parties have an up-to-date price list of all Dormans Coffee Limited products.
  • Ensure discounts issued to clients is as per company's policies.
  • Ensure that any customer complaint is communicated to the Sales Manager in a timely manner and resolved within the shortest time possible. Follow up to ensure customer satisfaction after the complaint is resolved.
  • Prepare a daily report of all orders received and processed via the company's ERP system while attaching reasons for any unfulfilled orders.
  • In coordination with the logistics department to circulate a list of orders dispatched to clients to sales representatives, clearly indicating reasons if any order undelivered or returned for communication to clients.

Laboratory/Quality Control Assistant

Pyrethrum Processing Company
04.2021 - 06.2021
  • Perform duties as assigned by the Quality Control Manager.
  • Maintaining good housekeeping practices in the laboratory while adhering to correct health and safety guidelines.
  • Proper handling of chemicals and making sure chemicals and reagents are stored properly.
  • Making of pyrethrin insecticide, which is organic and used to control pests and diseases.
  • Grinding pyrethrum daisy flowers / painted daises.
  • Ensuring pyrethrum bags and cans are put in order according to the samples given to avoid confusion.
  • Ensuring the laboratory is clean and all the laboratory equipment's are kept in order.

Industrial Attachment

Judiciary - Milimani Law Courts
10.2019 - 01.2020
  • Entering and updating information into relevant databases.
  • Preparing leaves forms for employees.
  • Storing hard copies of data in an organized manner to allow easy retrieval.
  • Procedures of Recruitment.

CPU Executive- Document Management

Resolution Insurance
10.2018 - 12.2018
  • Handling additional duties from time to time.
  • Informing relevant parties regarding errors encountered.
  • Entering and updating information into relevant databases.
  • Storing hard copies of data in an organized manner that will optimize easy retrieval.
  • Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
  • Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.

Certificate Recorder

Kenya Music Festival Management
Nyeri
08.2018 - 08.2018
  • Ensuring the Kenya Music Festival certificates are kept well and issued out to the relevant parties/participants/teams from kindergarten level to university level nationwide.

Voter Registration Clerk

Independent Electoral and Boundaries Commission (IEBC)
01.2017 - 12.2017
  • Attending the trainings offered.
  • Ensuring there is peace and order during the elections.

Education

Diploma - Human Resource Management

Meru National Polytechnic
01.2021

KCSE -

St. Monica Chakol Girls High School
01.2016

Kerugoya Girls High School
01.2014

KCPE -

St. Michael's Primary
01.2012

Namboboto Girls Primary School
01.2007

Skills

  • Data Management
  • Leadership and influence
  • Communication and interpersonal skills
  • Problem solving skills
  • Networking and relationship building
  • Cultural intelligence and adaptability

References

  • Doreen M. Ndemo, Human Resource Manager, The Judiciary-Milimani Law Court, P.O Box 30420, Nairobi, Nairobi, 00100, 0725689774
  • Rose Magwilu, Human Resource Manager, Dormans Coffee Limited, Tatu Industrial Park, Kiambu, Kiambu, 0720985134
  • Isaac Mwithiga, HOD Business Management & Accountancy, Meru National Polytechnic, P.O Box 111, Meru, Meru, 60200

Training

  • 2013, Training on Leadership for Hope
  • 2012, Training on Movement of Men Against AIDS in Kenya

Personal Information

Nationality: Kenyan

Personal Objectives

  • To use my skills in the best way possible for achieving the institutions set goals as well as individual goals geared towards the good of the institution.
  • To offer my level best, with all my skills and knowledge and to meet the objectives of the organization as it may outline.
  • To enhance my professional skills in a dynamic and stable work place.
  • To solve problems in an effective and creative manner in a challenging position and environment.
  • To seek for a responsible job with an opportunity for professional challenges.
  • To respect values, beliefs, diversity and needs to self and others.

Timeline

Telesales Representative

Dormans Coffee Limited
02.2022 - Current

Laboratory/Quality Control Assistant

Pyrethrum Processing Company
04.2021 - 06.2021

Industrial Attachment

Judiciary - Milimani Law Courts
10.2019 - 01.2020

CPU Executive- Document Management

Resolution Insurance
10.2018 - 12.2018

Certificate Recorder

Kenya Music Festival Management
08.2018 - 08.2018

Voter Registration Clerk

Independent Electoral and Boundaries Commission (IEBC)
01.2017 - 12.2017

Diploma - Human Resource Management

Meru National Polytechnic

KCSE -

St. Monica Chakol Girls High School

Kerugoya Girls High School

KCPE -

St. Michael's Primary

Namboboto Girls Primary School
JOSEPHINE MERCY AUMA WEBERE