Detail-oriented Telesales Representative with expertise in managing sales orders and enhancing customer satisfaction. Proven ability to communicate effectively with teams and resolve client concerns promptly.
Overview
9
9
years of professional experience
Work History
Telesales Representative
Dormans Coffee Limited
02.2022 - Current
Manage entry and processing of sales orders.
Assisting the sales representatives in preparing and sending quotations to clients as assigned.
Managing and growing and fulfilling telesales orders or requests received electronically or walk in clients.
Coordinate with sales representatives and merchandisers in ensuring all orders are received are processed timely.
In coordination with accounts, ensure all sales representatives or concerned parties have an up-to-date price list of all Dormans Coffee Limited products.
Ensure discounts issued to clients is as per company's policies.
Ensure that any customer complaint is communicated to the Sales Manager in a timely manner and resolved within the shortest time possible. Follow up to ensure customer satisfaction after the complaint is resolved.
Prepare a daily report of all orders received and processed via the company's ERP system while attaching reasons for any unfulfilled orders.
In coordination with the logistics department to circulate a list of orders dispatched to clients to sales representatives, clearly indicating reasons if any order undelivered or returned for communication to clients.
Laboratory/Quality Control Assistant
Pyrethrum Processing Company
04.2021 - 06.2021
Perform duties as assigned by the Quality Control Manager.
Maintaining good housekeeping practices in the laboratory while adhering to correct health and safety guidelines.
Proper handling of chemicals and making sure chemicals and reagents are stored properly.
Making of pyrethrin insecticide, which is organic and used to control pests and diseases.
Entering and updating information into relevant databases.
Storing hard copies of data in an organized manner that will optimize easy retrieval.
Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
Certificate Recorder
Kenya Music Festival Management
Nyeri
08.2018 - 08.2018
Ensuring the Kenya Music Festival certificates are kept well and issued out to the relevant parties/participants/teams from kindergarten level to university level nationwide.
Voter Registration Clerk
Independent Electoral and Boundaries Commission (IEBC)
01.2017 - 12.2017
Attending the trainings offered.
Ensuring there is peace and order during the elections.
Education
Diploma - Human Resource Management
Meru National Polytechnic
01.2021
KCSE -
St. Monica Chakol Girls High School
01.2016
Kerugoya Girls High School
01.2014
KCPE -
St. Michael's Primary
01.2012
Namboboto Girls Primary School
01.2007
Skills
Data Management
Leadership and influence
Communication and interpersonal skills
Problem solving skills
Networking and relationship building
Cultural intelligence and adaptability
References
Doreen M. Ndemo, Human Resource Manager, The Judiciary-Milimani Law Court, P.O Box 30420, Nairobi, Nairobi, 00100, 0725689774
Rose Magwilu, Human Resource Manager, Dormans Coffee Limited, Tatu Industrial Park, Kiambu, Kiambu, 0720985134
Isaac Mwithiga, HOD Business Management & Accountancy, Meru National Polytechnic, P.O Box 111, Meru, Meru, 60200
Training
2013, Training on Leadership for Hope
2012, Training on Movement of Men Against AIDS in Kenya
Personal Information
Nationality: Kenyan
Personal Objectives
To use my skills in the best way possible for achieving the institutions set goals as well as individual goals geared towards the good of the institution.
To offer my level best, with all my skills and knowledge and to meet the objectives of the organization as it may outline.
To enhance my professional skills in a dynamic and stable work place.
To solve problems in an effective and creative manner in a challenging position and environment.
To seek for a responsible job with an opportunity for professional challenges.
To respect values, beliefs, diversity and needs to self and others.
Timeline
Telesales Representative
Dormans Coffee Limited
02.2022 - Current
Laboratory/Quality Control Assistant
Pyrethrum Processing Company
04.2021 - 06.2021
Industrial Attachment
Judiciary - Milimani Law Courts
10.2019 - 01.2020
CPU Executive- Document Management
Resolution Insurance
10.2018 - 12.2018
Certificate Recorder
Kenya Music Festival Management
08.2018 - 08.2018
Voter Registration Clerk
Independent Electoral and Boundaries Commission (IEBC)