Summary
Overview
Work History
Education
Skills
LANGUAGE SKILLS
Personal Information
References
Timeline
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Joseph Waweru Karanja

Nairobi

Summary

Detail-oriented Front Desk Receptionist recognized for exceptional multitasking, time management, and customer service skills. Committed to creating a welcoming environment and skilled in handling diverse inquiries with professionalism and efficiency. Proven track record of resolving issues and enhancing client satisfaction. Strong interpersonal skills foster positive relationships with clients and colleagues, contributing to a cohesive team atmosphere.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Fins Abroad Services
10.2023 - Current
  • Welcome and assist both walk-in and scheduled clients from diverse nationalities, providing clear explanations of immigration procedures and required documentation
  • Serve as the primary point of contact for all client inquiries, ensuring professional and courteous service
  • Communicate with embassy staff to book visa appointments and clarify requirements
  • Manage appointment bookings across multiple embassy systems
  • Maintain accurate records of client interactions, appointments, and call logs
  • Draft appointment confirmations and follow-up correspondence in a professional manner
  • Coordinate between clients and immigration advisors to ensure smooth service delivery
  • Support colleagues by translating embassy communications when needed
  • Respond promptly to urgent inquiries regarding visa status and appointment availability

Office Receptionist

Watch Premier Limited
03.2020 - 09.2023
  • Greeted and assisted clients and visitors, directing them to the appropriate department or staff member
  • Handled a high volume of incoming calls, addressing inquiries and providing information regarding outstanding accounts
  • Maintained confidentiality and professionalism when dealing with sensitive financial information
  • Scheduled appointments and managed calendars for debt collection agents
  • Recorded and updated client information and call details in the system
  • Assisted with administrative tasks such as filing, data entry, and preparing correspondence
  • Supported the team in achieving daily and monthly collection targets by ensuring efficient communication flow

Education

Computer Studies -

Compaq Computer College
03.2018

High School Diploma - undefined

Manyatta Secondary School
11.2017

Skills

    • Microsoft Office

    • Phone systems

    • Booking/scheduling software

    • Customer relationship management

    • Cash handling and accounting

    • Customer service

    • Front office management

LANGUAGE SKILLS

ENGLISH: Understanding - Listening C2, Reading C2; Speaking - Spoken production C2, Spoken interaction C2; Writing C2
Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

Personal Information

References

Available Upon request

Timeline

Front Desk Receptionist

Fins Abroad Services
10.2023 - Current

Office Receptionist

Watch Premier Limited
03.2020 - 09.2023

Computer Studies -

Compaq Computer College

High School Diploma - undefined

Manyatta Secondary School

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Joseph Waweru Karanja