Hi, I’m
JOSEPH WAINAINA
Nairobi
Summary
Dedicated Branch Operations Specialist with 8 years of experience in the banking industry, supporting branch management in overseeing day-to-day operations, ensuring regulatory compliance, and driving business growth. Skilled in assisting with the development and execution of branch strategies, optimizing processes, managing risk, and fostering customer relationships. Adept at leading teams, improving service delivery, and aligning operational performance with the bank's strategic objectives. Looking to transition into a Branch Manager role where leadership, operational expertise, and customer-focused management will contribute to branch success.
Overview
11
years of professional experience
Work History
Victoria Commercial Bank
Assistant Branch Manager, Operations
11.2023 - Current
Job overview
- Support management in overseeing daily branch operations, ensuring smooth execution of banking processes and adherence to regulatory requirements
- Act as the key point of contact for operational management, assisting with branch strategy execution, improving operational efficiency, and supporting customer service initiatives
- Manage risk and compliance within the branch, ensuring strict adherence to CBK regulations, KYC/AML guidelines, and internal controls
- Collaborate with the Branch Manager on business development activities, identifying opportunities for cross-selling and enhancing the branch's product portfolio
- Assist in resolving escalated customer issues, maintaining high service standards, and enhancing the customer experience
- Prepare operational reports for management review and ensure that financial documentation is accurate and submitted on time
- Mentor junior staff and provide training on bank processes, compliance, and customer service excellence
Victoria Commercial Bank
Operations Officer
03.2022 - 10.2023
Job overview
- Led back-office operations, managing the accuracy and efficiency of high- volume transactions, including daily reconciliations and end-of-day reporting.
- Ensured the branch's compliance with internal policies and external regulations, working closely with compliance teams to maintain audit standards.
- Provided critical support in the training of new staff members, focusing on the accurate processing of customer transactions and adherence to regulatory requirements.
- Worked with branch leadership to identify operational gaps, suggesting improvements that enhanced overall efficiency and streamlined branch procedures.
- Managed cash handling operations, including vault management and ensuring that cash flow was managed according to the bank's internal guidelines.
Kingdom Bank Ltd
Transaction Officer
03.2021 - 03.2022
Job overview
- Assisted branch customers with everyday banking services, including deposits, withdrawals, and cash transactions, while ensuring that all activities were compliant with CBK standards.
- Ensured proper balancing of cash registers and conducted regular reconciliations to maintain accuracy in cash flow operations.
- Handled customer inquiries and complaints, providing timely resolutions to maintain high customer satisfaction levels.
- Actively promoted and cross-sold the bank's products and services, contributing to business development goals through customer relationship management.
GT Bank Plc
Cash Management Officer
09.2014 - 10.2017
Job overview
- Managed branch cash operations, ensuring accurate and efficient handling of currency and coins, including vault and ATM maintenance.
- Worked closely with compliance teams to ensure that all cash management activities adhered to the bank's risk mitigation strategies and CBK regulations.
- Monitored ATM operations and resolved any issues, ensuring continuous service availability for customers.
- Collaborated with other departments such as fraud prevention and security to mitigate risks associated with high-volume cash operation
EPTF - Navigators Kenya
Project Officer
07.2013 - 07.2014
Job overview
- Spearheaded project operations, driving stakeholder communication to achieve timely delivery of critical milestones.
- Generated and evaluated progress reports, collaborating with teams to uphold deadlines and quality standards.
- Facilitated stakeholder meetings to optimize project scope, resource allocation, and timeline adjustments.
Education
Jomo Kenyatta University of Agriculture And TechNairobi
Master of Science from Project Management
01-2025
Kenya Methodist UniversityMeru
BBA from Entrepreneurship
06-2013
Skills
- Branch Operations & Efficiency
- Customer Relationship Management
- Risk & Compliance Management
- Team Leadership & Development
- Strategic Planning & Execution
- Financial Reporting & Analysis
- Process Improvement
- Cross-Selling & Product Promotion
- Banking Regulations (CBK, AML, KYC)
- Project Management
- Office Productivity Tools (MS Office, GSuite, ERP)
Languages
English
Swahili
References
- Oliver Shibendi, Victoria Commercial Bank, 0714236903, olivershibendi@vicbank.com
- Regina Mundia, Kingdom Bank Ltd, 0723741284, regina.mundia@kingdombankltd.co.ke
- Peris Kariuki, GT Bank Plc, 0722232639, ciiruperis@gmail.com
Personal Information
- Date of Birth: 02/08/91
- Nationality: Kenyan
Timeline
Assistant Branch Manager, Operations
Victoria Commercial Bank
11.2023 - Current
Operations Officer
Victoria Commercial Bank
03.2022 - 10.2023
Transaction Officer
Kingdom Bank Ltd
03.2021 - 03.2022
Cash Management Officer
GT Bank Plc
09.2014 - 10.2017
Project Officer
EPTF - Navigators Kenya
07.2013 - 07.2014
Jomo Kenyatta University of Agriculture And Tech
Master of Science from Project Management
Kenya Methodist University
BBA from Entrepreneurship
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