Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Joseph Thumbi

Summary

Dynamic food and beverage professional with extensive experience at Hyatt Place and Hyatt House. Proven expertise in health compliance and customer relationship management, ensuring exceptional dining experiences. Skilled in POS system operation and effective communication with kitchen staff, consistently enhancing guest satisfaction and operational efficiency.

Overview

11
11
years of professional experience
2011
2011
years of post-secondary education

Work History

Food and Beverage Host

Hyatt place and Hyatt house
Nairobi , Kenya
03.2025 - Current
  • Ensured compliance with health department regulations regarding food handling and sanitation standards.
  • Replenished drinks when requested by customers or when glasses appeared empty.
  • Greeted guests at the door upon arrival, ensuring they felt welcome in the restaurant environment.
  • Maintained knowledge of the menu items and their descriptions to assist guests with questions.
  • Communicated with kitchen staff regarding any special order requests from customers.

Restaurant Waiter

Hillpark Hotel
Nairobi , Kenya
11.2022 - 03.2025
  • Took accurate food and drink orders, using a POS ordering software system.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Checked on guests during meals to ensure satisfaction with each course.
  • Verified that prepared food met all standards for quality and quantity before serving it to customers.

Restaurant Server

Bidwood suites and Hotel
Nairobi , Kenya
02.2015 - 03.2017
  • Accurately tallied checks at the end of each shift.
  • Conducted daily side work duties such as polishing glassware and restocking condiments.
  • Complied with safety procedures when handling food items or cleaning materials.
  • Greeted and seated customers promptly, courteously, and professionally.

Education

Bar School - Bar Management Skills

Deageo Bar Academy School
Nairobi , Kenya
05.2024 - 05.2024

Associate of Arts - Food And Beverage Service Techniques

Kenya Utalii College
Nairobi , Kenya
04.2024 - 04.2024

STCw Certification - STCw Training

Premier Maritime Institute
Meru, Kenya
05.2023 - 06.2023

Kithimani HGM Secondary School
Machakos , Kenya

Skills

  • Food handling
  • Menu knowledge
  • POS system operation
  • Health compliance
  • Order communication
  • Customer relationship management
  • Team collaboration
  • Multitasking ability
  • Time management

Accomplishments

  • In June 2012, while in Zetech College, I actively participated in NairobiCBD cleanup initiative as part of the college's social responsibilities.
  • April 2014: Participated in hosting Italian under 20 National Football Team at Wasini Luxury Suites and Hotel.
  • 2007 - 2009: Was an official Member of Christian Union (CU) at Kithimani HGM Secondary School.
  • 2007 - 2011: Youth Chairman at Kithianioni Global Vision Church

References

References available upon request.

Timeline

Food and Beverage Host

Hyatt place and Hyatt house
03.2025 - Current

Bar School - Bar Management Skills

Deageo Bar Academy School
05.2024 - 05.2024

Associate of Arts - Food And Beverage Service Techniques

Kenya Utalii College
04.2024 - 04.2024

STCw Certification - STCw Training

Premier Maritime Institute
05.2023 - 06.2023

Restaurant Waiter

Hillpark Hotel
11.2022 - 03.2025

Restaurant Server

Bidwood suites and Hotel
02.2015 - 03.2017

Kithimani HGM Secondary School

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Joseph Thumbi