Joseph Orina
Underwriter
Nairobi,30
Summary
Enthusiastic Underwriter eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of underwriting and Motivated to learn, grow and excel in the industry.
Overview
2
2
Languages
9
9
years of post-secondary education
5
5
years of professional experience
Work History
Underwriter
Madison Group
Nairobi, Kenya
2018.05 - Current
- Verify data integrity and accuracy.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
Customer Service Officer
Madison group
Nairobi, Kenya
2016.07 - 2018.04
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Education
Diploma in Insurance - Insurance
College of Insurance
Nairobi 2019.07 - Current
Bachelor of Science - Actuarial Science
Mount Kenya University
Thika 2012.09 - 2015.12
Certificate of Secondary Education - KCSE
Kisii High School
Kisii 2008.01 - 2011.12
Skills
Policy quoting and pricing
Policy renewal
Data analysis
Quality assurance
Time management
Relationship building
Training & Development
MS Office
Computer proficiency
Timeline
Diploma in Insurance - Insurance
College of Insurance
2019.07 - Current
Underwriter
Madison Group
2018.05 - Current
Customer Service Officer
Madison group
2016.07 - 2018.04
Bachelor of Science - Actuarial Science
Mount Kenya University
2012.09 - 2015.12
Certificate of Secondary Education - KCSE
Kisii High School
2008.01 - 2011.12