Hi, I’m
Joseph Mwangi
Nairobi,Nairobi
Summary
Detail-oriented IT Support Engineer with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. With 4+ Years of experience, I can provide expert technical support and maintenance across various systems and platforms.
Overview
4
years of professional experience
Work History
Clarion Technology Ltd
IT Support Engineer
01.2023 - Current
Job overview
- Delivered onsite technical support for 10 employees.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Managed backup and recovery of data assets to safeguard system availability.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Invex Technology Ltd
Full Stack Web Developer
01.2020 - 11.2022
Job overview
- Collaborated with cross-functional teams to ensure seamless integration of front-end and back-end components, delivering fully functional web applications.
- Used Laravel, SQL and Vue to develop app-solutions.
- Created easy-to-use APIs for third-party integrations, enhancing the functionality of existing applications without compromising on performance or security.
- Utilized cloud-based services such as AWS for cost-effective scaling solutions and improved availability of web applications under heavy load conditions.
- Developed user-friendly web forms with validation and error handling.
Education
Coursera
from IBM DevOps, Cloud, And Agile Foundations
Coursera
from IBM Python For Data Science, AI & Development
Coursera
from Google Foundations of Digital Marketing And E-comm
Coursera
from Google IT Support Specialization
Skills
- Troubleshooting & Debugging
- Help Desk Support
- Network Security
- System Administration
- Python Programming
- PHP development
- Agile Workflow
- Linux Operating System
- Microservices Architecture
- Cloud Computing (AWS, GCP, Azure)
- Git, GitHub
- Python Scripting
- DHCP Management
Timeline
IT Support Engineer
Clarion Technology Ltd
01.2023 - Current
Full Stack Web Developer
Invex Technology Ltd
01.2020 - 11.2022
Coursera
from IBM DevOps, Cloud, And Agile Foundations
Coursera
from IBM Python For Data Science, AI & Development
Coursera
from Google Foundations of Digital Marketing And E-comm
Coursera
from Google IT Support Specialization
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